C.Abdul Hakeem College of Engineering & Technology Date: 11.10.

19
Hakeem Nagar, Melvisharam
Department of Aeronautical Engineering
Academic Year 2019-2020 (Odd) Duration: 3 Hrs
Model Examination
Subject Code/Title: GE6757 Total Quality Management
Marks: 100
Class/Sem: IV AERO/VII
Answer all the Questions Part-A (10*2=20)
Q.No. Questions CO RBT
1. Define TQM. List any four characteristics of TQM? CO1 Level 1

2. What is PDCA cycle? CO1 Level 1

3. What is5S? CO2 Level 1

4. What is control chart? What are the types of control chart? CO2 Level 2

5. Define Process Capability? CO3 Level 2

6. How will you calculate OEE? CO3 Level 1

7. What is Pareto Diagram? CO4 Level 1

8. Define Risk Priority Numbers (RPN). CO4 Level 1

What is Quality Council? Who are all the members in the Quality
9. CO5 Level 2
Council?
10. Define Quality Auditing. List the stages of an Audit. CO5 Level 2

Answer all the Questions Part-B (13*5=65)

Q.No. Questions CO RBT
(a) What do you mean by product and service Quality? Select a
product or service and describe how the dimensions of Quality
11.
influence? (13M) CO1
Or Level4
(b) Discuss the Deming’s fourteen point’s philosophy for quality
improvement. (13M)
(a) Write a short note on
i. PDCA Cycle (5M)
ii. 5S (5M)
12. iii. Kaizen (3M) CO2 Level4
Or
(b) Discuss in detail about the seven traditional management
tools and their merits (13M)
(a)Explain the various stages in FMEA and its Format.(13M)
Or
13. (b)Briefly explain the concept of 6σ with an Example. Describe in CO3 Level4
detail the steps phases of achieving the six sigma implementation
(13M)
(a)Explain in detail the Taguchi Quality Loss Function with neat
diagram (13M)
14. Or CO4 Level4
(b) List out the step by step procedure to build the house of
quality with neat sketch (13M)
 (a) Explain in detail the elements/requirements/clauses of ISO
9000. (8M)
(b) Discuss the documentation pyramid of ISO 9000 (5M) CO 5 Level 5
15.
Or
(c) Explain the major elements of EMS (ISO 14000) (10M)
(d) Discuss the benefits of ISO 14000 (3M)
Part-A (10*2=20)

Q.No. Questions CO RBT

.(a) The following data gives the means and ranges of 25 CO3
samples each consisting of four compressions test results
of steel forgings:

Sample X R Sample X R
1 55.4 3.7 14 59.2 4.1
2 58.1 4.1 15 61.1 2.5
3 56.2 6.0 16 52.8 3.2
4 55.7 2.6 17 61.11 2.4
5 51.9 3.2 18 62.4 5.3
6 59.4 6.7 19 57.9 3.2
7 62.6 7.5 20 58.6 3.7
8 64.5 4.6 21 63.3 4.0
9 55.1 3.5 22 59.7 2.1
10 57.6 2.0 23 58.2 3.1
11 52.8 4.9 24 61.6 2.6
12 51.4 6.6 25 62.3 3.4
13 53.7 3.7
16. Level 6
I. Use this data to find central line and control limit for X
and R Charts.
II. Plot the given data on X and R Charts.
III. State whether the process is in control or not.
IV. If any points are out of control, determine the revised
limits and central line.
(Hint for Subgroup Size n= 4 A2 =0.73 D3 =0 D4 = 2.23)
Or
16. (b) Construct the House of Quality for any one of the following
products. First list the customer requirements. Then identify the CO4
corresponding technical features of the product and develop the
various correlations. (a) Ball Point Pen (b) Cell Phone
Or
16. (c) In a main office of a large bank, so many customers are
complaining that telephone reception office is not responding. The CO4
Phone rang more than five times before it was answered. So often
customers are irritated and dissatisfied. Identify the solutions for
this problem by constructing the cause and effect diagram.
COURSE OUTCOMES:
Upon completion of this course, the students will be able to
CO1 Develop an understanding on quality management philosophies and Frameworks
CO2 Develop in-depth knowledge on various tools and techniques of quality management.
CO3 Learn the applications of quality tools and techniques in both manufacturing and service industry
Utilize analytical skills for investigating and analyzing quality management issues in the industry and
CO4
solution to the problems.
CO5 Demonstrate the various Quality systems and Auditing on implementation of TQM