TRAINING REPORT

On

‘COMPLAINT MANAGEMENT SYSTEM’

Submitted in partial fulfillment of the award of the degree

Of Bachelor of Technology (B.Tech) in Computer Science and Engineering

SUBMITTED BY -

DOLY CHAUHAN

1217347

Batch 2017-2020

Seth Jai Parkash Mukand Lal Institute of Engineering & Technology,

Radaur – 135133, Yamuna Nagar

(Affiliated to Kurukshetra University, Kurukshetra, Haryana, India)

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‘COMPLAINT MANAGEMENT SYSTEM’

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certificate

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 PREFACE
Vocational training plays a very important role in the career of a student especially if the
career is being persuaded in a technical field. It is because this helps him/her in gaining
tremendous knowledge & experience (both theoretical and practical) as he/she can learn
about the huge bundle of things which can't be learn in the college campus.

As per the regulations of Kurukshetra University, Kurukshetra, the grant of degree in

Bachelor of Technology requires the students to undergo 6 week training after
completion of the 4th semester. In the pursuance of the above requirement, I underwent
the same in PHP under the supervision of Mr. Manender Dutt, Technolit Affluenza PVT
LTD. This report is prepared in relevance of the project named COMPLAINT
MANAGEMENT SYSTEM. The report includes the details of the project including the
technology, platform, requirements along with the snapshots of the output. Best effort has
been made to present the matter in an accurate, clear and lucid form.

There are a lot of products in the market which can be found problems but resolving can
be easy if there is some platform (other than FAQ) which can take queries online, and
provide its solutions. The main aim of the project was to develop an Online Complaint
Handling platform using the concepts of HTML, CSS, MYSQL and PHP.

Hence mechanized work and its services provided through means of advanced
technological assistance by arranging and systemizing the data throws ample light on the
project thereby the very motto of the project.

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 ACKNOWLEDGMENT

I have taken efforts in this project. However, it would not have been possible without the
kind support and help of many individuals and organizations. I would like to extend my
sincere thanks to all of them.

It plunges me in exhilaration in taking privilege in expressing our heartfelt gratitude to

Dr. Gaurav Sharma, Head, CSE Department, Seth Jai Parkash Mukand Lal Institute of
Engineering and Technology, for providing every facility and constant supervision. This
project has been made possible through the direct and indirect cooperation of various
persons Er. Nitin Goyal and Er. Nidhi Seth faculty CSE Department.

I would like to express my gratitude towards the member of Tehchnolit Affluenza Pvt.
Ltd. for their kind co-operation and encouragement which help me in completion of this
project and I would like to express my special gratitude and thanks to Mr. Manender
Dutt, Project Manager, at Tehchnolit Affluenza Pvt. Ltd. and member for giving me
such attention and time to learn great practical things.

My thanks and appreciations also go to my colleague in developing the project and

people who have willingly helped me out with their abilities.

Doly Chauhan
B.tech. 5th sem
1217347

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 CANDIDATE DECLARATION

I, Doly Chauhan hereby declare that the Training Report entitled (“Complaint
Management System”) has not been presented as a part of any other academic work to
get my degree or certificate except JMIT Radaur for the partial fulfillment of the award
of the degree of B.Tech in Computer Science & Engineering.

DOLY CHAUHAN
1217347

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 TABLE OF CONTENT

Preface....……………………………………………….…………………...iv

Acknowledgement.…………………………………………………………..v

Candidate Declaration……………………………………………………….vi

Table of Contents……………………………………..……………………..vii

List of Figures………………………………………..………………………viii

Chapter1. Introduction 1

Chapter 2. Software Requirements & Specifications 8

Chapter 3. System Design 13

Chapter 4. Snapshots 23

Chapter 5 Results and Discussions 30

Chapter 6. Future Scope 31

Chapter 7. Conclusion 32

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 LIST OF FIGURES

Fig.No Name Of Figure Page No

1 Feasibility study 6

2 Dataflow Diagram 17

3 Admin Table 23

4 Complaint Details Table 23

5 Customer Register 24

6 Manager Register 24

7 Product Register 25

8 Tech Person Register 25

9 Welcome Page 26

10 Login Type Selection 26

11 Logged-In as customer Home page 27

12 Complaint filing by customer 27

13 Complaint filed by a customer 28

14 Manager Logged-In page 28

15 View for previously assigned complaints 29

16 Technical person providing solution 29

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