ACTVIDAD 14

Evidencia 5: Workshop “Using verbs to build

customer satisfaction tools”

PRESENTADO POR:
ROGER DAYAN PAJAJOY CASTILLO

SENA
 RESULTS AND ANALYSIS OF CUSTOMER SATISFACTION SURVEY

My sweet Candy”, in the framework of the Implementation of the Comprehensive,

Management Policy HSEQ and concerned about the continuous improvement in their
processes and the procedures applied in each of them, as well as in the satisfaction of
their users, which through of statistics allow you to measure the attention provided, their
users, which through of statistics and establish mechanisms of contact with them.
Based on the foregoing, customer and satisfaction surveys were conducted in the
development of public audiences for socialization and accountability management
report validity 2018, in the department of Atlántico, were made according to the he
parameters established in the procedure of the customer satisfaction survey analysis,
which resulted in the following analysis of the questions surveyed: The people
surveyed expressed a good satisfaction towards our product, they feel The
people a comfortable with the product we offer and they give us an improvement
such as implementing new flavors, this survey is a good tool to visualize that we are
doing a good job.

A satisfaction survey is a study used to measure how satisfied customers are and what
level of commitment they have towards a brand, product or service. Carrying out a
satisfaction survey is always the best way to find out what customers think.

Product service. Thus, it will have the tools to meet the expectations of customers and
motor effect the income of the company. A satisfaction survey has to be used to make
decisions in the medium short and long term.