Daniel Adrian Balindoa - Batiancila

Email Address: batiancila.adrian@gmail.com

Mobile Number: 09423392648

Personal Profile:

Birth Date : November 21, 1991

Gender : Male

Religion : Roman Catholic

Nationality : Filipino

Complexion : Fair

Civil Status : Single

Educational Background:

Tertiary :

School : PNTC Colleges

Address : Dasmarinas Cavite City

Year Graduated: July 17, 2012

Secondary :

School : Notre Dame of Norala Inc.

Address : Norala South Cotabato

Year Graduated: 2008

Primary :

School : Tomas V. Balayon Sr. Elementary School

Address : Norala South Cotabato

Year Graduated: 2004

Work Experience:

Company : Convergys

Address : Glorietta 5, Ayala, Makati Avenue

Position : Customer Service Specialist

Inclusive Date : Feb. 17, 2014 – June 17, 2015

Job Description:

 Resolve customer complaints via phone.

 Use telephones to reach out to customers and verify account information.
 Greet customers warmly and ascertain problem or reason for calling.
 Cancel or upgrade accounts.
 Assist with placement of orders and refunds.
 Advise on company information.
 Take payment information and other pertinent information such as addresses and phone
numbers.
 Place or cancel orders.
  Answer questions about warranties or terms of sale.
 Suggest solutions when a product malfunctions.
 Attempt to persuade customer to reconsider cancellation.
 Inform customer of deals and promotions.
 Sell products and services.
 Utilize computer technology to handle high call volumes.
 Work with customer service manager to ensure proper customer service is being
delivered.
 Compile reports on overall customer satisfaction.

Company : Sitel

Address : Cybertech, Ortigas Avenue, PasigCity

Position : Customer Service Specialist

Inclusive Date : August 19, 2016 – March 08, 2017

Job Description:

 Resolve customer complaints via phone, email, mail.

 Use telephones to reach out to customers and verify account information.
 Greet customers warmly and ascertain problem or reason for calling.
 Inform the customers regarding with the scope of the health cards.
 Advise on company information.
 Answer questions about their health cards.
 Act as the company gatekeeper.
 Suggest solutions when a card is not valid.
 Attempt to persuade customer to reconsider cancellation.
 Inform customer of deals and promotions.
 Utilize computer technology to handle high call volumes.
 Close out or open call records.
 Compile reports on the details of the customers
 Explain the eligibility of their Health Benefits
 Provide the alternative option to the customer about the benefits of the health cards.
Company : Cognizant

Address : 18/20 Building McKinley Hill, Taguig City

Position : Senior Process Executive

Inclusive Date: July 03, 2017 – December 30, 2018

Job Description:

 Gathering information from provider in creating Authorization Request.

 Making sure that all details from the patient and the providers are correctly log and
processed.
 Verifying security information before disclosing personal information of the patient.
 Creating Authorizations and Referral of the patients as needed based on the insurance
guidelines.
 Maintain professionalism over the phone and all throughout the conversation.
 Providing accurate information to the members and the providers as long as they were
able to fully verify the account.
 Giving correct information if certain procedures require an authorization or referrals.
 Reviewing all important information with patient or the providers prior in submitting the
request Authorizations or Referrals.
 Sending letters as a copy of their request authorizations and referrals via fax or email.
 Opening and Closing the conversation with the members and the providers with courtesy
and professionalism.
Company : Concentrix

Address : Bridgetown, C5 E-Rodriguez, Pasig City

Position : Technical Support Representative

Inclusive Date: January 19, 2019 – October 08, 2019

Job Description:

 Gathering information from provider in creating.

 Assisting the customer in there technical concerns about phone and televisions.
 Creating tickets for the escalations process.
 Educate the customer how basic functions of the mobile phone works
 Remote access customers Mobile Phone for convenient technical support.
 Provide excellent technical support to the customer.
 Walkthrough the customer on how basic function of the television works
 Opening and Closing the conversation with the members and the providers with courtesy
and professionalism.

______________________

Daniel Adrian B. Batiancila