ACMA COMPUTERS PVT LTD

Call Report [Customer] 01-12-2017 To 14-01-2018

Alakh Advertising & Publicity Pvt. Ltd.,

Status
Date Time Call No Product Complaint Employee Action Taken

02-12-17 11:30 11:40 17D0110760 COMPONENT REQUIRE MATERIA Neetesh Ashwin dodhia ORD1702433 CAT 6 3 MTR. PATCH CORD DLINK qty 1 - CL
Delivered
04-12-17 17:00 19:30 17D0210763 NAS BOX NAS Kashif Shaikh CL
Explain backup setting to sunil.
Start backup in nas box.
Migrate 32 user from old quick heal console to new quick
heal console.
04-12-17 14:00 14:20 17D0210763 DESKTOP OUTLOOK PROB Kashif Shaikh Engineer visited There is no issue with Mail working ok & CL
case closed
09-12-17 13:00 14:30 17D0910822 FIREWALL FIREWALL IMPLEM Kashif Shaikh Change firewall server password. CL

12-12-17 16:20 16:30 17D1210800 DESKTOP SOFTWARE TECHI install windows 7 activator now working ok CL

12-12-17 10:00 10:30 17D1110796 LAPTOP LAPTOP Kashif Shaikh As per Customer suggestion Engineer schedule for tomorrow PO

13-12-17 18:00 18:32 17D1310806 DESKTOP NETWORK PROBLEM TECHI add in full group CL

15-12-17 13:30 14:00 17D1510821 DESKTOP MS OFFICE PROB Kashif Shaikh Engineer has activate ms office in 1 system & case closed CL

15-12-17 14:30 15:00 17D1510821 DESKTOP PRINT OUT COMIN Kashif Shaikh Engineer has Installed printer in pc check pc working ok & CL
case closed
15-12-17 14:00 14:30 17D1510821 DESKTOP BROWSER Kashif Shaikh Engineer has Allow internet access to 2 user & case closed CL

15-12-17 15:00 16:30 17D1610822 NAS BOX NAS Kashif Shaikh Engineer has CL
Check backup software and found nas hdd is full . Details
2tb External hdd. details share with sales team & case clsed
16-12-17 13:22 13:22 17D1110796 LAPTOP LAPTOP Kashif Shaikh as per Customer suggestion engineer schedule for monday PO

16-12-17 17:44 17:44 17D1510819 Hard Disk REQUIRE MATERIA Vikas Libaji samudre (Office Boy) ORD1702571 2 TB SEAGATE USB EXTERNAL HARD qty PE
1 - delivered
18-12-17 12:30 13:30 17D1110796 LAPTOP LAPTOP Kashif Shaikh Engineer has check WIndows & activate MS office 2010 & CL
install check pc working fine & case closed
18-12-17 14:00 15:10 17D1510819 Hard Disk REQUIRE MATERIA Kashif Shaikh Engineer has Copy 2 folder on segate hdd delete old data PO
from nashbox put production data 2015 folder on copying
22-12-17 16:20 16:20 17D2210845 DESKTOP BROWSER TECHI change internet explore setting after that web site is working CL
ok
22-12-17 15:21 15:21 17D2210845 DESKTOP BROWSER TECHI user will call back to us PE

27-12-17 12:20 12:20 17D2710857 DESKTOP BROWSER TECHI install internet explore 11 in system after that web is working CL
ok
ACMA COMPUTERS PVT LTD

Call Report [Customer] 01-12-2017 To 14-01-2018

28-12-17 10:30 12:00 17D1510819 Hard Disk REQUIRE MATERIA Kashif Shaikh CL
Check with backup and kept copying of new backup. Meeting
done with sunil sir for backup .
30-12-17 10:30 12:30 17D3010877 LAPTOP LAPTOP Vinayak Walavalkar Engineer has Check new Laptop set IP in firewall & given full CL
access & install tata photon & install usb lan driver map
server all drive install 2 printer & case closed
06-01-18 10:00 12:00 1810610910 SERVER SERVER Kashif Shaikh Engineer has visited New rule created for all user in firewall . CL
Test rule with all user.
Reconfigure backup setting in nas box. Reshedule backup of
server.
06-01-18 12:30 13:00 1810610910 DESKTOP OUT LOOK NOT ALLOCATE Engineer has configure Email id check pc working fine & PE
case closed
06-01-18 12:00 12:30 1810610910 DESKTOP OUT LOOK Kashif Shaikh Engineer has configure Email id & case closed CL

09-01-18 17:57 17:57 1810610910 DESKTOP OUT LOOK Madhavi Mahadev Bhalekar Customer facing outlook issue in pc hence need to check by PE
remote
09-01-18 18:08 18:08 1810610910 DESKTOP OUT LOOK TECHI user is not pick up the call. PE

10-01-18 10:04 10:04 1810610910 DESKTOP OUT LOOK TECHI user not on desk. PE

10-01-18 17:50 18:10 1811010917 DESKTOP BROWSER SATISH ZANJ Engineer has Reconfigure Rules in cyberrom firewall through CL
kashif & case closed
11-01-18 16:50 17:50 1810610910 DESKTOP OUT LOOK SATISH ZANJ Engineer has delete gmail ac & recreate gmail account & CL
case closed

Visits : 28 Man Hour : 21:12 Cost : 2,478.84 Pending : 6 Postponed : 3 Close : 19

Visits : 28 Man Hour : 00:00 Cost : 2478.84 Pending : 6 Postponed : 3 Close : 19