Copias Ingles Tecnico-1

INGLÉS TÉCNICO
Administración / Logística
Instructor
SENATI
ADMINISTRACION INDUSTRIAL AREA DE INGLÉS
Sede: Luis Cáceres Graziani
TECHNICAL ENGLISH Week 1

Objective: At the end of the session Ss talk about company and activities using simple present and present continuous
COMPANY
A company is that form of business organization, which is created by law. It refers to an association of
persons, created to undertake business activities.
TYPE OF COMPANY
1.- Sole trader (BrE) This is a one person Business. The person may describe themselves
Sole proprietorship (AmE) as ‘self-employed’ This type of business is simple to form and operate, and may
enjoy greater flexibility of management, fewer legal controls, and fewer taxes.
(eg the owner of a small shop).
2.- General Partnership A group of people who work together as equals. (eg a firm of lawyers or
architects). They share the risks and the profits. Formal terms of the partnership
are usually contained in a written partnership agreement
3.- Company (BrE) or A Corporation is a more complex business structure. A corporation has
Corporation (AmE) certain rights, privileges, and liabilities beyond those of an individual.
Example: Apple, Microsoft,
4.- Limited Liability Company (LLC) A Limited Liability Company (LLC) is formed by 1 or more individuals or
entities through a special written agreement. The agreement details the
organization of the LLC, including provisions for management, assignability of
interests, and distribution of profits and losses.
EXERCISE 1 : Write S (soletrader) P (partnership) C (company) next to the appropriate phrase:
• There is a certain number of official procedures to follow ______

• There are no or very few formal procedures to set up business ______
• Each partner can act as a representative of the business _____
• The owners are responsible for a limited amount of the company's debts, equal to the value of their
investment _____
• It can exist independently of its members and can last for ever _____
• It is based on an agreement of the partners ______
Company Departments
Marketing Dept. Department that puts goods on market, inc. packaging, advertising etc
Sales Department Department responsible for finding customers and making sales
R & D Department Department responsible for Research and Development of (new) products.
Purchasing Dept. Department responsible for finding and buying everything for a company.
Production Dept. Department responsible for physical creation of product.
Human Resource ( H.R.) Department responsible for recruitment and welfare of staff or employees.
IT department : (IT = information technology) managing the computers, networks, and
other technical areas of their businesses.
Warehouse: A large building to stock products.
Accounting: Department in a company which deals with money paid, received, borrowed.
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EXERCISE 2: Complete each sentence with a verb from the box.
Answers arranges checks collects deals maintains
Example: The Quality Assurance Section checks that the products have no defects.
1 The Logistics Department………………….. the transport of goods and materials.

2 Technical Support………………………… specific questions from customers about how to use the product.
3 The Market Research Section………………………. and analyzes information about the needs of consumers.
4 The Accounts Department ………………….with invoices and payments.
5 The IT Department…………………… the Computer.
GRAMMAR
SIMPLE PRESENT TENSE PRESENT PROGRESSIVE TENSE
Infinitive Form of 'be' and verb + ing

(3rd person singular: infinitive + 's')
I am speaking you are speaking
I speak you speak he / she / it is speaking
we are speaking they are speaking
he / she / it speaks
we speak they speak
only for a limited period of time (temporary)
daily routine
Jenny is working in a restaurant at the moment
Bob works in a restaurant.
right now
in general (regularly, often, never)
Look! Colin is playing football now.
Colin plays football every Tuesday.
Put the verbs into the correct tense (simple present or present progressive).
1. Look! He (leave) ……..……………………….... the house.
2. Quiet please! I (write) ……..………………….... a test.
3. She usually (walk) ……..…………………….... to school.
4. But look! Today she (go) ……..……………..….. by bike.
5. Every Sunday we (go) …………………..……….. to see my grandparents.
6. He often (go) ……..……………………….….. to the cinema.
7. We (play) ……..……………………………. Monopoly at the moment.
8. I (not / do) ……..………………….…….. anything at the moment.
9. (watch / he) ……………………..……….. the news regularly?
10. Andres ………………………………. (make ) coffee at the moment.
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OFFICE ACTIVITIES
Attend a meeting - tidy up the desk - have a break - juggle task - work on the computer make coffee - cash balance - give a
presentation – arrange an appointment – work overtime – make photocopies – send,check, receive emails -
__________________ __________________ ____________________
___________________ _______________ ___________________
_________________ _____________ ________________ ________________
_____________________ ____________________ _____________________
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GRADED TASK
Think about manager duties and write about his/her activities at the office. (50 words)
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
EXTRA - ACTIVITIES
Dialogue: Jose works in the Accounting Department while Rosita is a Human

Resource Manager at TJ Computers. While on lunch break, they’re telling each
other about the events in their respective departments.
Practice the dialogue
Jose: Hey, Rosita. I hardly see you nowadays. How are things in the HR Department?
Rosita: It’s been really busy. I’ve been interviewing applicants this morning.
Tom: Why is TJ Computers hiring nowadays? We seem to have enough employees.
Rosita: TJ is opening a store in Malaysia. We’re hiring an entire crew for the new shop. The management
asked me to train them, too.
Jose: That’s a lot of work. Things are pretty quiet in the Accounting Department.
Rosita: Good for you! But, the accountants still seem busy every time I pass by your office. What do you
guys do when it’s not tax season?
Jose: It’s mostly payroll functions, inventories, collecting from companies that
owe us money, and paying suppliers. Above all else, we have to make sure that
every penny is properly accounted for.
Rosita: That also sounds like a lot of work.
Jose : It is! Speaking of work, I have to get going. It’s nice bumping into you at lunch hour.
Rosita: Nice talking to you! See you around the office.
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Objective: To Identify typical phrases used in a business telephone conversation.
TELEPHONE PHRASAL VERBS
HANG UP CUT OFF

to end a telephone HANG ON to interrupt a
conversation and To wait for a short telephone
put the phone down. time conversation
CALL BACK PICK UP

SPEAK UP
to telephone to answer a
to speak louder
somebody again telephone call
PUT HOLD ON
THROUGH to end a telephone
to connect by call
telephone.
Exercise 1: Complete the sentences using phrasal verbs.
1. It's difficult to _________________(get a connection) to the customer helpline in the mornings.
2. I'm sorry, he's out right now. Can you ______________ (phone again) at about seven o'clock?
3. Jose! ____________ the telephone, your mother is calling.
4. Dean, "Hi Aunt Nancy, It's Dean there?
Aunt, Yes, He is. Just a minute, I'll ______________ (give the phone to) your uncle _________ so you
can tell him all the news."
Exercise 2: Choose 4 phrasal verbs and write your own sentences.
1.- ________________________________________________________________________________________
2.-________________________________________________________________________________________
3.- ________________________________________________________________________________________
4.- ________________________________________________________________________________________
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Telepho ning
Calling Receiving
Hello. / Good morning. Hello. / Good morning.

Greeting
This is Philip Benson speaking
May I help you?
Passing a call on
Yes please, This is Maria of Coca Cola I’ll put you through to ….
company.
Asking them to wait
1: Can I speak to Mr. Curtis, please?
Introducing yourself 2: Could I speak to Mr. Curtis, please? 1).- Hold on, please.
3: I’d like to speak to someone in the sales 2).- Just a minute, please.
Asking for somebody 3).- Could you hang on for just a moment, please?
department, please.
Absence
I´m sorry, Mr…. is not available.
He is at a meeting at the moment.
Would you like to leave a message?
1).- Tell him/her That Mrs. López call 1).- Ok Mrs López I´ll give him/her your message.
him/her and that the order is ready for
next Monday. 2).-Ok. Mrs. López I´ll tell him/her that you will
2).- Tell him/ her that Mrs.López call and call him/her back.
Message
please call me back
3).-No, thank you. I´ll call him/her back

later.
Ending the call Thank you very much. Good bye Good bye.
Tips
• Always give your name and/or company’s
name.
• Ask people to spell their names and addresses,
even if you think you’ve understood.
• Repeat the names, numbers and addresses to
double check.
• Confirm the message or information before you
hang up.
• Ask people to repeat if you don’t understand!
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TELEPHONE CONVERSATION # 1
EXERCISE 1: Conjugate the verbs using the present continuous.
Then practice the conversation with a partner.
Secretary: Hello, Jackson and Brown. How can I help you?
Caller: Can I speak to Ms. Jackson, please?
Secretary: I’m afraid she’s busy. She (talk) _____________ to her assistant. Can you
wait a minute please?
Caller: I (call) ____________ from New York, it’s very expensive. Can I speak to her
oldest son?
Secretary: Oh, Mark? Just a moment please… I’m sorry, he (have) _____________
lunch now.
Caller: And Paul? Can I speak to him?
Secretary: I’m sorry, he (help) _____________ customers at the moment.
Caller: And what about her secretary?
Secretary: She (talk) _____________ to you!
TELEPHONE CONVERSATION # 2
Receptionist: (phone rings) Good afternoon, MBI. May I help you?
Mrs. Paris: Hello. I want to speak to Mr. Kim, please.
Receptionist: I’m sorry. Mr, Kim is in a meeting right now. Would you like to leave a message?
Mrs. Paris: Yes, please. This is Mrs. Paris … of City Car Center.
Receptionist: Mrs. Paris. Is that P-A-R-I-S?
Mrs. Paris: Yes, that’s right. Please ask him to call me at the City Car Center before three-thirty this
afternoon. It’s very important.
Receptionist: All right. And your number, please?
Mrs. Paris: Five-five-four, three-two-nine-zero.
Receptionist: Five-five-four, three-two-nine-zero?
Mrs. Paris: That’s it.
Receptionist: Ok. I’ll ask him to call you before three-thirty, Mrs. Paris.
Mrs. Paris: Thank you. Good-bye.
Receptionist: Good-bye.
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EXERCISE 2: Match the half sentences.

1 Hello, a) some information.
2 I’d like b) wrong number.
3 Could I speak c) through.
4 Sorry, d) take a message?
5 Hold e) want to speak to?
6 I’ll put you f) Brighton 603321.
7 Who do you g) on.
8 Could you h) to Mr Miller?
EXERCISE 3: Make a short dialogue. Put the sentences in the correct order.
All right. A:________________________
Would you ask her to call back? B:________________________
Hallo. This is Tom here. Is Sarah there, please? A:________________________
London 258011. B:________________________
Certainly. A:________________________
Hang on a moment. B:________________________
I think she’s gone shopping. A:________________________
EXERCISE 4: Complete the dialogue. Use the words in the box.
- Blackpool 74927.
- Hallo. Frank _______. Can I _______ to John, please?
- Hold the __________, please.
- OK.
- Sorry, but he’s ____________.
- ____________ you tell him I rang?
- I’d be __________ to.
GRADED TASK
CREATE A TELEPHONE CALL:
You have a test in your English class today, but you

are very sick and cannot go to the Institute. Call the
Institute and leave a message for your teacher. Make
the dialogue .
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Objective: To talk about past events in a company.
Talking about past in Business English
SIMPLE PAST TENSE
REGULAR VERBS IRREGULAR VERBS
Affirmative: You worked Affirmative: You went

Negative: You didn’t work
VERB TO BE
Negative: You didn’t go
Affirmative: was / were
Question: Did you work? Question: Did you go?
Negative: wasn´t / weren´t
Question: Was / were….?
Simple Past is used for actions and situations in the past.
Richard Branson is one of the most successful people in the world. He was born in
England in 1950. He started (start) his first business at the age of 16. It was a magazine
for students. He _________________ (not graduate) from high school. He _____ (open)
a record store in London. He _________ (call) it Virgin Records. The company ______
(be) very successful. In 1984, he _________ (decide) to start an airline. In 1999, he
________ (add) a cell phone business to his company. Branson now owns more than 200
businesses. Branson also __________ (dream) of adventure. He _______(want) to fly
around the world in a hot air balloon. That ____________ (not happen) but in 1987 he
_______ (cross) the Atlantic Ocean in a hot air balloon.
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John wanted to be successful. But instead

his manager fired him. John was a bad
employee.
1. He (arrive) did not arrive on time for work.
2. He (work) hard.
3. He (listen) to his manager.
4. He (ask) questions.
5. He (fix) problems.
Exercise on Simple Past

1. Our company (start) business in 1995.
2. We (order) the goods two months ago.
3. I (send) you the letter last week.
4. We (receive) your order yesterday.
5. The postman (come) in, (give) me the documents

and (leave) .
6. When I (arrive) , Anne was talking on the phone.
7. I (get / not) your letter yesterday.
8. Mister O'Brian (be / not) in the office last week.
9. (Sarah / go) to the trade fair on Thursday?
10. (you / ring) me ten minutes ago?
Irregular Verbs Practice (write past tense of verbs)
Exercise 1 : Irregular Verbs

Fill in the blanks with the simple past form of the verbs in parentheses. Then read aloud the sentences.
My last job wasn’t very challenging and I ____________ (know) that I wanted to make a change. One
day I __________ (come)home from work and _________ (sit) down on the couch. As I was
watching TV, the phone _________(ring). It was my friend, John. He __________ (tell) me about his new
position at a company in Mexico. John _________ (tell) me that the company was hiring and that he
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_________ (think) I might be interested in working for the company. I _________ (say) that I was
interested, and he ________ (tell) me he ________ (will) talk to one of the recruiters about me.
A week later, a recruiter called me and we ___________ (set up) a phone interview. The phone interview
_________ (go) well, and the recruiter ________ (tell) me that the next step was a face-to-face interview
in Mexico.
My employer ____ (let) me take vacation and I _________ (buy) a round-trip ticket to Mexico City.
I __________ (choose) to take a flight with a long layover in Lima, Peru. I _________ (take) advantage of
the situation and I _________ (leave) the airport and __________ (see) some of the city. I
________ (go) to a traditional Peruvian restaurant where I _________ (eat) a great meal and
________ (drink) a delicious pisco sour.
When I finally ________ (get) to Mexico, I was exhausted. I __________ (find) my hotel and
________ (pay) for the room. I was so exhausted that I _________ (sleep) for almost 11 hours.
The next morning, I __________ (wake up), ________ (have) breakfast, and _________ (read) the
paper. After that, I __________ (speak)to one of the company’s recruiters and they
_________ (send) a taxi for me.
I __________ (get) to the office at 9 AM. The receptionist _________ (meet) me in the lobby and
_______ (lead) me to the conference room. She _________ (bring) me a cup of coffee and
________ (say) that the recruiter _________(will) be right with me. I _________ (feel) a bit nervous, but
I _________ (know) I had the right profile for the job. Fortunately, the interview ____________ (go) very
well.
After the interview, the recruiter ___________ (say) the company wanted to hire me. They
________ (make) me an offer and I ___________ (take) it. I _________ (go) home and started making
preparations. I ________ (quit) my job, _________(sell) my car and _________ (say) goodbye to my
friends and family. A month later I arrived in Mexico to start my new job.
GRADED TASK
GRADED TASK
A Success Story
Anita Roddick is the founder of the company called The Body Shop.
Roddick began with one store. She opened the store in England in 1976. The store sold
beauty products. She did not have business experience, but she had good ideas. She made
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natural products. She put the products in special containers. People could recycle the
containers.
She sold the products with no advertising. The Body Shop became an international success.
There are now over 1,980 Body Shop stores in 49 countries. The company has more than 77
million customers.
My successful story
Imagine that you are in 2030 and you are writing about your life. Following Anita’s story,
write an imaginary story about you.
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
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_______________________________________________________________________________
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Objective: Discuss problems in a business meeting.
BUSINESS MEETING
Watch the video and identify the parts of business meeting. Share your ideas.
Opening and Getting attention: - Good morning, everyone.

If we are all here, let's get started
Giving Apologies for Someone Who is - Unfortunately, (name of participant) ... will not
Absent: be with us today because he ...
Stating the Principal Objectives: 1).- Our main aim today is to ...
2).- We need to discuss…

Presenting Options 1).- We have several alternatives
2).- We have two options

Asking for an opinion: 1).- What do you think?
2).-What’s your opinion on that, Martha?
Any ideas?
Giving opinions 1) I think…..

2) In my opinion…
3) We need to…
Agreeing:
1) I agree / I totally agree.
2) That’s right.
3) That’s a good idea.
Disagreeing: 1) I’m sorry, I don’t agree.

2) Maybe, but…
3) You have a good point but…. (I think …)
Checking for consensus 1) Do we all agree on that?
2) Does everyone agree?
Summarizing: - To sum up, ...,.
- That’s all for today.
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Exercise 1 : Business meeting sample
Fill in the blanks with the options given below:

That’s an excellent idea First class products Pay on time
Make a few suggestions What we are doing What problems
Mrs Suarez Thank you for coming to the meeting today, Mr. Rojas.
Mr. Rojas My pleasure, Mrs.Suarez. Now, ______________ are we having
around here?
Mrs S. Well, unfortunately, we’re having a number of problems with our
clients in Holland.
Mr. R. They usually ___________________. I don’t understand…
Mrs S. Yes, you’re right. Unfortunately, they aren’t pleased with the
merchandise we are sending them.
Mr. R. How can that be? We always provide ______________________.
Mrs S. I know. However, they aren’t happy.
Mr. R. And, ________________________________ to change things?
Mrs S. Well, I’d like to _____________________________________.
Mr. R. I’m listening…
Mrs S. Why don’t we change suppliers? Let’s take a look at some of the
suppliers in the area.
Mr. R. Ok, what other suggestions have you got?
Mrs S. Shall we invite them to meet us?
Mr. R. _____________________________________________.
Mrs S. Ok, I’ll arrange a meeting. Thank you Mr. Rojas.
Mr. R. Thank you Mrs. Suarez.
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GRAMMAR : BE GOING TO
For general plans, we use 'am/is/are + going to + verb'

+ He 's going to have dinner with you.
- He isn't going to have dinner with you.
? Is he going to have dinner with you?
EXERCISE 2: Fill the blank spaces using "be going to + verb". Use contractions forms
where possible.
1) The owner ------------------------------------------ (visit) Mrs. Bubble tomorrow morning.
2) My partner -------------------------------------------------- (go) to the shopping center after dinner.
3) The customers ---------------------------------------------------------- (paint) the walls.
4) We ---------------------------------------------------------- (clean) the property.
5) The manager ------------------------------------------------------ (buy) a car.
6) The gardener ---------------------------------------------- (shorten) the grasses.
7) I ---------------------------------------------------------- ( not graduate) from Senati next year.
8) We ------------------------------------------------------- (move) to a bigger house.
9) Rafael -------------------------------------------------- (fly) to Rio for the tournament.
10) They -------------------------------------------------- (not dance) at the ball.
Exercise 3: Write about three future plans in your life (giving explanation)
Eg. My sister is going to study English because She wants to be a tourist guide.
1.- _________________________________________________________________________
2.- _________________________________________________________________________
3.- _________________________________________________________________________
1.- Work in groups and Imagine you want to put a new product on market.
2.- Create a business meeting and discuss what is the best product.
For example:
PRODUCT: AREPAS WITH PAPA A LA HUANCAINA
What do you think about that?
- In my opinion……………………………………………
- I agree with you because……..
- I don´t agree with you because…………
- 3.- In front of the class discuss your products. ( 2 products by group)
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Objective: To read and interpret statistic graphs.
STATISTICS
The science that deals with the collection, classification, analysis, and interpretation of numerical facts
or data. The most common verbs used in statistics are: to rise, to fall, to increase, to decrease, to dip, to
fluctuate, to recov
Exercise 1 : Complete the past form of the following verbs and write their meaning in Spanish.
INFINITIVE PAST SIMPLE - MEANING

Rise
Fall
Go up
Go down
Increase
Decrease
stay
improve
Get worse
DESCRIBING TRENDS
Study this chart and write your sentences according to the graphs. Here you have one as an example
Interest rates decreased in 2005 and in 2006 went down a

little but in 2007 the interest rates increased a lot.
(Interest rates)
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Clothing Sales
Inflation
Amazon delivery
Exercise 2 : Describe this graphic about SALES
In February sales went up but in March _______________________________________________

____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
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____________________________________________________________________________________
____________________________________________________________________________________
Exercise 3: Describing pie charts

In 2015 there was a survey among business English learners. The question was "Do you think speaking
English on the phone is more difficult than writing emails in English?" Here were the results.
Complete the sentences below.

10 percent A quarter Most Over half
1.____________of the people thought that writing emails is more difficult than speaking on the phone.
2. ___________ people didn't think that writing emails is more difficult than speaking on the phone.
3. ___________ the people thought that speaking on the phone is more difficult than writing emails.
4. ___________ did not have an opinion.
Exercise 4: Create your survey in class and draw a pie chart of the results. ( Choose only one)
1.- about pets

2.- about music preferences
3.- about food
4.- about English course.
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Objective: to talk about commercial problems and solutions
the accounts an appointment

business changes
a course in Spanish a choice
a deal a connection
an exam a contribution
exercise a decision
your homework
a mistake
your job
research money
some shopping notes
a test progress
a translation a promise
some work a speech
a suggestion
Exercise 1: Complete the sentences with do or make.
1. After the interview I had to ____________ a test.

2. Saturday’s my day for ____________ jobs around the house.
3. I told her I’d run in the marathon – but I’m not going to ____________ any promises.
4. She ____________ her fortune on the stock market.
5. I don’t know the answer, so I’ll ____________ a guess.
Exercise 2 : Circle the correct verb
1 make do the cleaning and the cooking

2 make do a lasting impression (on someone)
3 make do some serious work
4 make do a lot of damage (to something)
5 make do an announcement or a speech
6 make do an application (e.g. for a driving test)
7 make do a sound or a noise
8 make do business (with somebody)
9 make do (somebody) a favour
10 make do love, not war
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Solving Problems (using 2nd Conditional)
We use the second conditional to:

 talk about hypothetical (imaginary and improbable) present and future situations
STRUCTURE EXAMPLES
If + S + past simple,  If I were you, I’d eat fewer cakes
S + would + infinitive  I’d feel much better if I did more sport
Exercise 3: Complete with the correct form of the verb
Derek: If you ______________ (be) more punctual, we _______________ (not/arrive) late

everywhere!
Rebecca: If I _____________ (finish) work earlier, I________________ (be) ready before, but you know
I always finish at eight o’clock.
Derek: Yes, but if you _____________ (ask) your boss to let you leave half an hour before, we
__________ (meet) our friends on time.
Rebecca: If you _______________ (want) to meet your friends on time, you _____________ (can/pick)
me up from work, so I __________________ (not/have) to take a bus home.
Derek: If I ______________ (pick) you up from work, I ___________________ (not/have) time to
change clothes.
Rebecca: If you ______________ (love) me, you _______________ (worry) about me!
Derek: If you ________________ (not/act) like a child, you _________________ (understand) me.
Rebecca: and if you ________________ (not/be) so selfish, you _______________ (know) why I am
angry at you now!
Derek: I give up! Let’s go. They’re waiting for us.
Exercise 4: Read the examples first and then complete sentences with the alternatives given.
Examples : If my colleagues criticize my work, I would consider carefully what they say.
If my boss shout me, I would not cry.
What would you do:
1. if you saw two colleagues having an argument, I ____________________________________
2. if a colleague criticized you, _____________________________________________________
3. if you saw a colleague stealing something, _________________________________________
4. if your boss never listened to your idea, ___________________________________________
5. if your boss asked you to work until midnight, ______________________________________
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Objective: to describe the meaning of logistics
LOGISTICS.
Definition of Logistics:
Exercise 1: Five people give their definition of Logistics. Complete the sentences using the words from
the box, then you will listen and check your answers.
Provide Storage Support Distribution Delivery Maintenance
1. Logistics means that you manage the procurement movements of goods and ………………..of
the inventory.
2. It means the ……………….. of the goods the customer needs at the right time, in the right place,
and of the right quality.
3. My definition of logistics is this: it's to plan, organize, and manage operations that ………………..
services and goods.
4. Logistics - that's purchasing, maintenance, ……………….., and replacement of material and
staff.
5. Logistics is the planning and ……………….. of operations such as warehousing, inventory,
transport, procurement, supply and ……………………….
DESCRIBING RESPONSIBILITIES
Exercise 2: Watch the video again and complete spaces in blank using the words from the box
below.
organising - Xcel Systems - enjoy - deal with - responsibilities - like - develop - find -
somebody - also
My name's Susan Clarke. I work for …………. ……………1 as a human resources manager. My
..…………………..2 include recruiting new employees and ………………..3 training for company staff.
It's also my job to improve the company's working conditions. I …………..….4 my work very interesting
mainly because I ……….………..5 working with people. It's ………..………6 very
satisfying to see employees improve and ……………….7 their skills because of initiatives that I have put
into practice. What I don't ………..……..8 so much is when I have to ……..…………9 a difficult employee
- for example, ………..………10 who is habitually late, takes too many days off or doesn't meet
deadlines. That can be rather stressful. But luckily, it doesn't happen too often.
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I. Grammar : Language for describing responsibilities.
➢ My responsibilities include __________________________________________________

➢ It's also my job to _________________________________________________________
➢ I find my work ____________________________________________________________
➢ I enjoy _________________________________________________________________
➢ What I don't like so much is _________________________________________________
➢ I have to deal with _________________________________________________________
Exercise 3: With these grammar expressions above write about your responsibilities on
the blank spaces ( if you don´t work, imagine a job you like)
II.- Verbs for describing key job responsibilities

➢ To advise
➢ To prepare
➢ To train
➢ To manage
➢ To estimate
➢ To monitor
➢ To carry out
➢ To oversee
➢ To provide or supply
➢ To ensure
➢ To review
➢ To liaise with
➢ To organize
➢ To recruit
Exercise 4: Write about job responsibilities using the verbs above
1.- The secretary _____________________________________________________________
2.- The Administrative Assistant ___________________________________________________
3.- The Manager _______________________________________________________________
4.- Executive Accountant _________________________________________________________
5.- Supervisor __________________________________________________________________
6.- Marketing Manager ___________________________________________________________
7.- HR manager _________________________________________________________________
22

Objective: to describe the meaning of logistics
A. LOGISTICS USES LOTS OF ACRONYMS. How many do you know? translate them into Spanish
1. FCL = Full container Load ---------------------------------------------------------------------

2. 3PL = Third Party Logistics ----------------------------------------------------------------------
3. HGV = Heavy Goods Vehicle ----------------------------------------------------------------------
4. DC = Distribution Center ----------------------------------------------------------------------
5. LCL = Less than Container Load ----------------------------------------------------------------------
6. EDI = Electronic Data Interchange -----------------------------------------------------------------------
7. ISO = International Standard Organization -----------------------------------------------------------------------
8. GPS = Global Positioning System -----------------------------------------------------------------------
B. Look at the words from activity B and complete the table ( use dictionary if it is necessary). Add three
verbs and nouns.
VERBS NOUN
1. receive
2. equipment
3.carry
4. assembly
5. location
6. store
7. requirement
8. delivery
9.distribute
10. Transportation
11.
12.
13.
C. PUT THE WORDS IN THE RIGHT ORDER. USE THE CORRECT FORM OF THE VERB.
1. an excellent/provide/delivery service/my company.
________________________________________________________
2. you/ how much/ handle/ cargo/ per year/do?
________________________________________________________
3. to other countries/ not ship/ we/ chemical products

________________________________________________________.
4. responsible for/ be/ the warehouse manager/ also/ vehicles and machinery.
________________________________________________________
5. to foreign companies/ car parts/ this vendor/ supply/does?
________________________________________________________
23
NEW TRENDS IN 3 PL
Reading
Exercise 1: Practice reading aloud and then underline the unknown words.
Until a few years ago, companies used to outsource only parts of their logistics operations to
providers specializing in services such as distribution or warehousing. A single company
sometimes had several third-party logistics providers (3PLs).
The globalization of trade and increasing demand for services, however, has led to a drastic
shift in logistics concepts and management with an impact on both producers and logistics
providers.
For 3PLs all over the world, requirements keep getting more demanding with customers asking
for a wider range of logistics solutions. Apart from that, logistics providers today are facing an
increasingly tough and highly competitive market. In recent years, growing pressure on prices
has led to a decrease in profit margins. In order to compensate for this, many third-party
logistics providers now offer value-added services for customers
Exercise 2: Now write your own sentences related to your career.
1.- provider:
2.- trade :
3.- management:
4.- customer:
5.- face (V) :
6.- profit:
7.- However:
8.- shift:
9.- demand:
10.- compesate:
11.- trade:
12.- requirements:
13.- range:
14.- offer
24

Objective: To talk about business problems
What is Inventory Management?

In simple terms, inventory management is a set of all those processes which you utilize to
oversee and organize your goods or materials in your facility.
A component of Supply Chain Management, inventory management supervises the flow of

goods from manufacturers to warehouses and from these facilities to Point of Sale. It involves
a retailer seeking to acquire and maintain a proper merchandise assortment while Managing
orders, logistics, returns, and related costs are kept in check.
Problems in an inventory:
Exercise 1: Read the sentences and identify the problems
1. The planning of time is not good : Poor scheduling

2. The machine does not work properly: ___________________________
3. The quality of products is poor : ________________________________
4. The warehouse needs to clean up: _____________________________
5. The emails with orders do not arrive on time: _____________________
6. Problems with the balance: ___________________________________
7. There is not enough employees: _______________________________
8. Suppliers have problems for dispatching products: _________________
25
EXPRESSIONS TO PROPOSE SOLUTIONS:.

1. Maybe we should
Example: Maybe we should call Gerald
2. How about
Example: How about setting up a meeting with their
purchasing department?
3. Why don't you
Example: Why don’t you call the help line?
4. The best way is to
Example: The best way to find a job is to look for one!
5. I would
Example: I would change your old computer for a newer one.
EXERCISE 2: Look at these problems at work and write a solutions using the expressions above:
26
1.- A new customer complaint to your boss
SOLUTION:
2.- ________________________________
SOLUTION:
3.- _________________________________
SOLUTION:
4.- ________________________________
SOLUTION
5.-_________________________________
SOLUTION
6.- _________________________________
SOLUTION
7.- _________________________________
SOLUTION
8.- ___________________________________
SOLUTION
9.-___________________________________
SOLUTION
10.- __________________________________
SOLUTION
11.-__________________________________
SOLUTION
12.- _________________________________
SOLUTION
THINK ABOUT OTHER 5 PROBLEMS AT WORK AND THE SOLUTION.
1.-
2.-
3.-
4.-
5.
27

Objective: Identify different kind of transport
Vocabulary
Exercise 1: Label the different types of container
- Tanktainer - Open-top container - Reefer container - General purpose container
- Flat-rack container
Exercise 2: Complete the sentences with the words from the box
Carefully – attention – overhanging – sure – place – examine – secure – instructions – fit –

distribute – exceded - diagonally
1.- ________________________ vehicle carefully.

2.- Do not place items _______________________ across the wagon.
3.- When loading is complete, ensure that it fully complies with the __________________ given in our Rail
instructions Manual
4.- Examine load carefully and make ___________________ it is undamaged and suitable for loading.
5.- _____________________ longer, heavier pieces on the bottom of the load.
6.- Make sure that load is ________________________
28
SHIPPING MARKING
Exercise 3: Label with the correct mark
Do not stack - Explosive - use no hooks - Toxic - Fragile – store away from heat – This side
up – Keep dry
Exercise 4: Describe these packages markings
can of paint
Laptop lenovo
EXERCISE 5: Draw your own box with markings and explain:
29
Comparative and Superlative Adjectives
Exercise 5: Write the correct comparative adjective
1. A box of glasses is ___________________ than a box of books ( light)

2. The airplane is ______________________ than a boat (fast)
3. Shipping goods by plane is ______________________________ than by trucks. (expensive)
4. Our service is __________________ than our competitor ( good)
5. The transportation in Peru is _________________ than the one in Bolivia (bad)
6. Tanktainer is _________________ than a barrel (safe)
7. Chemical substances are ________________________ than fire (dangerous)
8. Transport by sea is __________________ than by road. (slow)
Exercise 6 : Comparative or Superlative
1. Can you speak __________________? (loud)

2. Tom is a _____________student than Mary. ( good)
3. Computers are _________________ than telephones. (expensive)
4. Today is ______________________ day of the summer. ( hot)
5. A rock is ________________ than a leaf. (heavy)
6. This is _______________________ institute in the city. (successful)
7. It is _________________ shop in the town. (large)
8. That is ____________________chair in the classroom. (comfortable)
30

Objective: Identify warehouse equipment and warehouse services.
Warehouse Management
Equipments
Exercise 1: Look at the ppt and then write the correct names of equipments
Roll-cage pallet / hand pallet-truck / pallet / shelving / trolley / fork- lift truck
Exercise 2: Identify the verbs used with the equipment

Label - repack - handle – select – batch – sort - wrap - load
1.- _____________ Put goods on a pallet or vehicle.

2.- _____________ Provide specific information on the product itself or the packinging
3.- _____________ Deal with
4.- ____________ Pick or choose
5.- ____________ put several things together.
6.- ____________ pack in special material for protection.
7.- ____________ put into new units or formats.
8.- ____________ arrange in a special way or order.
31
THE PASSIVE VOICE (First, look at the ppt about passive voice)
It is used when the focus is on the action. It is not important or not known, however, who or what is
performing the action.
Exercise 3: Change to passive voice.
1.- He checks the unit load.

________________________________________________________
2.- The warehouse management system identify an appropriate location.
_________________________________________________________
3.- The staff verify the vehicle documentation.
________________________________________________________
4.- The technicians label the packages with bar codes.
_________________________________________________________
5.- They unloaded the goods.
________________________________________________________
Exercise 4: Reading Comprehension.
Warehouse management system (WMS) software helps control the movement, storage and accounting of
materials or finished goods through a warehouse. Warehousing management system benefits can be seen
throughout the manufacturing process. WMS software directs the picking, replenishment and put away of goods
identified and tracked by an automated data collection system, typically bar codes and scanners.
Easy WMS is a Warehouse management software (WMS) offering a wide range of functions that enable working
efficiently in each of the warehouse areas and processes.
It is a powerful, robust, versatile and flexible software system that will help you simplify and optimize your
warehouse management.
32
How can a WMS make your warehouse profitable?

By installing a Warehouse Management Software (WMS) you will be able to optimize all movements, processes
and operations in your warehouse. This will lead to cost-saving and a better quality of your service.
With Easy WMS you can control:
• the reception of goods,

• all storage tasks,
• and the preparation of orders and dispatching processes.
These are some of the benefits you can get by implementing the Easy WMS warehouse management software:
Up to 40% Up to 30% Up to 30%
Improved use of space Fewer maintenance requirements Improved productivity for order picking
processes.
According to the reading, write the benefits of a WMS using the expressions below
One great advantage is ______________________________________________________________

The most interesting feature is ________________________________________________________
It would help us reduce/ increase / improve / optimize ______________________________________
Another major advantage is / would be __________________________________________________
It would also guarantee/ ensure ________________________________________________________
33

Objective: to identify and to talk about document in foreign trade
DOCUMENT IN FOREIGN TRADE
Entry visa Shipping note

A visa giving official permission to A document that lists the goods
enter a country of which you are that are being sent from one place
not a national to another by ship
Import license Air Waybill.

A document issued by a national Type of bill of lading that serves
government authorizing the as a receipt of goods by an
importation of certain goods into airline (and as a contract of
its territory carriage between the shipper and
the carrier.
Landing order Export license

A document that permit which A government document granting
allows goods to be unloaded into the licensee the right to export a
a bonded warehouse without specific quantity of a commodity
paying customs duty. to a specified country.
Clearance certificate Certificate of origin ( CO)

A certificate that verifies that an Contains information regarding
entity has paid all its tax liabilities the product's destination and
at the time that the entity ceases country of export and is required
to exist or is transferred to a new by many treaty agreements
owner. before being accepted into
another nation.
Exercise 1: Answer the questions according to the documents required.
1.- Which document you could need to prove where your goods came from?
_____________________________
2.- Which document allows you to sell certain goods abroad? _______________________
3.- Which document allows you to purchase certain goods from abroad and sell them in your country?
___________________________
4.- Which document gives you official permission to enter a certain country?
______________________________
5.- Which document lists the goods that are being transported by ship? __________________
6.- Which document states the terms and conditions of transportation of goods by air?
______________________________
7.- Which document allows goods to be unloaded into a warehouse without paying customs duty?
______________________________
34
8.- Which document do you need to obtain in order to be allowed to leave a port in certain countries?
___________________________
Exercise 2: Reorder the sentences related to expressions that ensure customs entry and avoid delays
( the first word is given in bold)
1.- Provide / you / the goods / to ship / descriptions / clear and detailed / of / wish
_____________________________________________________________________________
2.- Clearly / the items/ the value / indicate / of
_____________________________________________________________________________
3.- State / were / where / manufactured / the goods
_____________________________________________________________________________
4.- The documents / details / include / the following / must
_____________________________________________________________________________
5.- List / of / each / the quantity / item
_____________________________________________________________________________
6.- Specify / each / weight / and dimensions / the contents / of / box
________________________________________________________________________________
35
Exercise 3: Group work :

a).- Make a list of technical words.
b).- Translate this document into Spanish and
36

Objective: Write a letter of application / a CV
CV : It provides a summary of your experience and skills.
Soldatova Alexandra
Personal information
Addres: Lenin Square 103/12
town Tara, Russia, 646530
Telephone: +79339932113
E-mail: Soldatova.a@jahoo.com
Objective To obtain a position as the Minister of Sport at the Ministry of Sport (Minsport) of
Russian Federation
Work experience 1. The Head of Administration - planning and coordinating administrative
of Tara District procedures and systems
07 October 2012 – up to present - devising ways to streamline processes
The Administration of Tara District - recruiting and training personnel
Omsk Region - assessing staff performance and provide
Tara, Russia coaching
2. The Chief of Children and

Youth Sport School
12 January 2009 – 02 October2012
Omsk Region - identifying sport, recreation and health
Tara, Russia initiatives
- overseeing strategic planning and
implementation
-
Education Siberian State University of Physical Education and Sport, Bachelor’s Degree (2004-
2009)
Omsk State Pedagogical College, profile «Physical Education»
Branch in Tara (2000-2004)
Interests/Special skills 1. Language skills: native Russian, fluent English
2. Computer Literacy: MS Office, Excel
3. Driving license: Category B
4. Honored Coach of Russia in Gymnastics
References:
Tara, Russia
Telephone: 89933766452
Email: kontova@rambler.ru
A letter of application is written when applying for a job. It usually includes educational/professional
qualifications, details of previous experience as well as the applicant’s qualities and skills.
37
_____________________________
_____________________________ (your address)
(The employer’s address)

__________________________
__________________________
(Date) ______________________
Dear Sir(s)/ Madam,

I would like to apply for the vacancy of ____________________(job)
advertised in ___________________________ (name of the news paper) of
____________________ (date).
As you can see from the enclosed CV, I am ____________________ (age) and
at the moment I am studying at_____________________(school and what you are
studying) .
I am good at ___________________________ (some of your qualities). I
speak _____________________________ (languages that you speak)
I have worked___________________________________________ (working

experience, if any).
I am very interested in working as _____________________(job), because
______________________________________( reasons of applying).
I am available for an interview on_____________________________ (dates

and times) and I can start working _____________________________ (date), but if
is inconvenient for you, I would be happy to arrange another date.
I look forward to hearing from you soon.
Yours sincerely,
___________________
(Signature)
_____________________
(Your name in capital letters)
38
Exercise 1: Read these advertisements and image that you want to apply for that job so write a
letter of application following the pattern given and a CV (Write on a piece of paper)
39

Objective: Answer to a letter of application
When a company answer to a letter of application they use a special vocabulary and there are two
types of response: They can answer giving you an appointment for an interview or they can reject your
application. Read these two types of letter carefully.
40
EXERCISE : Ask to a classmate his/her letter of application and write a positive response for an
interview. You have to write the information given for your classmate.
41

Objective: Write order letters
Order Letters
Order letters are sent by consumers to a manufacturer, retailer or wholesaler to order goods or services. These
letters must contain specific information such as model number, name of the product, the quality desired and
expected price. Payment is sometimes included with the letter.
To write an order letter we must take in consideration the following:
Useful expressions:
➢ Dear Mr./ Mrs.
➢ I would like to order….
➢ Thank you for….
➢ Could you please send me your most recent brochure?
➢ I would be very grateful if you could send me ….
➢ Sincerely
➢ Yours truly
Sample order letter:

Dear Ms. Hutchinson
Thank you for sending your catalog so promptly. It arrived within a few days of my request. Please
send me the following items by parcel post:
1 copy Emmet and Mullen,

High School Algebra @ $7.50 $ 7.50
25 copies Pinehurst,
Plane Geometry @ $8.75 $ 218.75
Total $ 226.25
I am enclosing a money order for 226.25. If there are additional charges, please let me know.
Please mail the books to the address given above.
Very truly yours,

42
Brandon Michael
Exercise:
Read this sample order letter and fill in the gaps. Use the words:
to (x2) with no later than by
Dear Mr. Johnson,

We would like ______ purchase twenty two (22) individual stand mixers (Model #43423), all in the color
red.
We would like you to charge this purchase to the preexisting account that we have _______ you,
business account #543234.
We hope to receive this order ___________________ Saturday 30th May, 2015. Attached to this letter
please find our preferred shipping method and receiving address.
Please confirm that you received this order _____________calling us at 232-20-59 anytime during
business hours, Monday ____________ Friday.
Thank you for your cooperation

Keller Kitchen Co.
Practice
Use the information below to write an order letter, the first part is done for you.
Dear Miss Jackson

Please accept this purchase order for the following:
No. Product Quantity Unit Price Total
1 Single Brush 4 $ 3,000 $ 12,000

Polisher Colombia
400
2 Extractor SX 144 4 $ 2,000 $ 8,000
Total $ 20,000
43

Objective: Write a confirmation of order letter.
CONFIRMATION OF ORDER LETTER
Once you have ordered goods from a particular store you will probably receive a confirmation letter on you
orders.
Formal – The letter to be written is formal, so it should be in a serious tone. It should a direct tone while writing to
the consumer.
Short and precise – Be brief as you jot down the letter and make sure to go straight to the point and not to write
long unnecessary stories.
OBJECTIVE OF CONFIRMATION :
✓ Thanking the customer and building goodwill.

✓ Legal acceptance of the terms of the order.
✓ Reference to the date of receipt of the order.
✓ Stating when the order will be fulfilled and the likely date of delivery.
✓ Putting in a clause about getting further business and continued support from the customer.
PARTS OF A LETTER OF CONFIRMATION:
1.- Heading: Name of Enterprise that send the letter.

2.- Date: Date of sending letter
3.- Name and charge of recipient:
4.- Salutation
5.- Opener for acknowledging the order: You thank and confirm the order to recipient
6.- Body of letter:
- Confirm the order
- Mention the products
- Mention the delivery date, hour , place and way to be sent the product.
- The price and way to pay.
7.- Closer for acknowledging the order : Thank again and invite to an other order
8.- Complementary closer
9.- Signature and writer identification
44
Identify the parts of letter
Knit Master
10 Main Road, Victoria, Seychelles Tlp. (248)
1234567 www.knit.com
March 17,2013
John Fernandez
Purchasing Manager
Lady's
1 South Road
Victoria
Dear Mr. Fernandez,
With reference to our telephone conversation this

morning, I would like to confirm your order for:
- a dozen of Knitted bags
- a gross of acrylic brooch.
Your order will be delivered tomorrow by our

personnel at around 9 o'clock. It should arrive at your
store by 9.30. It will be sent by van.
Thank you for your attention. Should you need any

help, please contact us at this number 1234567.
Sincerely,
Bob Marley
Sales Manager
TYPES OF LETTER OF CONFIRMATION:
✓ Acknowledgment of an order: You only confirm the order and give information about
deliverance and payment.
45
✓ Response to order: Additional to confirm the order and delivery and payment, you give more
information about the product.
✓ Offer
an alternative product: When the company does not have the product and give an alternative
product.
Useful Phrases for Accepting an Order:
Useful openers for acknowledging an order:
➢ Thank you for your order no. 12858 dated 29th February, which we received today. The order is
being filled immediately and may reach you by courier by March 5.
➢ Your order for a paper manufacturing machine is being readied and will be dispatched by 10″1
September.
➢ We are pleased to inform you that your order for plastic drums is receiving our immediate
attention. The goods will be dispatched by Saturday and we note to inform you by phone when
this is done.
Useful closers for acknowledging/fulfilling an order:

➢ We hope to receive more business from you.
➢ It is a pleasure to do business with you and we hope to hear from you soon.
46
➢ Once again, thanks for your order.

➢ We feel confident that you will be completely satisfied with these goods and find them very
good value for money.
➢ We hope there is a good take-off of these goods in your area.
Mrs. Wendy Johnson,

Physical address: Nairobi, Kenya
P.O. Box 62000-00200, Nairobi
5th May 2009,
Dear Mrs. Winy,
This is a letter to confirm that you received the order for the following
good that you purchased.
Items purchased:
1. 32” television
2. 5 piece carpet
3. Dish washer
4. Dining table
5. Mattress
And we also write to inform you that we received the payments of the
goods which is a total of $ 250,000 in form of a cheque on the 5th of
June.
The items above will be delivered within this week to where you had
specified. Along with the delivery attached documents necessary
documents will be attached with each item purchased.
Thank you for doing business with us. If there is any issue or you
require clarification please contact us.
Sincerely,
John Peter
Manager of Samsung Co.
PROJECT : From you order letter of lesson 17. Write a letter of confirmation
47

Objective: Write a letter of complaint.
Letter of complaint
Writing a formal letter of complaint remains an effective way to alert a company to a problem. Before
you begin your letter, gather all the information you will need to include in your complaint. This
information may include the time, date, and location that you purchased faulty goods or services,
reference or invoice numbers, and records of previous communication with the company. To support
your complaint, you may need to enclose copies of documents such as receipts with your letter.
Layout
When writing a letter of complaint, you should follow the standard format.
a. Letterhead/ address of writer

b. Name and address of recipient
c. Date
d. Opening
e. Subject line
f. Body of the letter
g. Closing
h. Signature
i. Name of sender
j. What is enclosed
Useful phrases when writing a letter of complaint
Greeting recipient Dear Sir/Madam - Dear Mr Last Name – Dear Ms Last Name
Explaining reason I am writing in order to complain about …the faulty product I received
I am writing to complain about...the poor service I received from your company
Introducing the I recently ordered a (name of product you bought)

complaint: I recently purchased a (name of product or serviced you purchased)
Introducing further Secondly, In the second place, Moreover, In addition to this

complaints:
Demanding action: I would like you to arrange a refund as soon as possible

I would be appreciative if you could give me a full money back…
Endings I look forward to hearing from you look forward to receiving a full refund
I look forward to receiving a replacement
I look forward to receiving your explanation at your earliest convenience.
48
Tips for Filing a Complaint

When filing a complaint, remember these tips:
• Remain calm. The person who can help probably didn't cause the problem.
• Don't use an angry, threatening, or sarcastic tone.
• State exactly what you want done about the problem.
• Document each step, and keep copies.
Now read a sample of a complaint letter and identify the following:
What’s the person’s complaint?

What does he demand the company to do?
297 Hankham Lane

Sopwith Park
Kent
K43 8PD
Simon Craig
Customer Service Manager
Smart Equip
56 Lime Street
London
S27 3LC
18th June 2015
Dear Mr. Craig
Customer Service Problem
I am writing to complain about the very poor customer service that I have received from your company.
I recently ordered an HP colour printer, which I received yesterday. The printer did not work, so I phoned the
“Customer Service department” but the agent was rude and unhelpful. She told me that I have to pay the cost
of returning the printer to you. However, the guarantee says that faulty products can be returned free of
charge. In addition to this, I did not receive the gift you promised you were going to send me for my
purchase which was a package of 500 bond papers.
I would like you to arrange free collection of the printer immediately, or I will contact the manufacturer,
HP, to make them aware of the poor service your company provides with their products.
I look forward to hearing from you at your earliest convenience.
Your sincerely,
Alex Masters
Enclosed is a copy of the receipt I got from my purchase from you.
Final Project: Using the information given above, write a letter of complaint for a faulty product you just bought or a
poor service you received.
49
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INGLÉS TÉCNICO

TECHNICAL ENGLISH Week 1

EXERCISE 1 : Write S (soletrader) P (partnership) C (company) next to the appropriate phrase:

• There is a certain number of official procedures to follow ______

EXERCISE 2: Complete each sentence with a verb from the box.

Answers arranges checks collects deals maintains

1 The Logistics Department………………….. the transport of goods and materials.

SIMPLE PRESENT TENSE PRESENT PROGRESSIVE TENSE

Infinitive Form of 'be' and verb + ing

__________________ __________________ ____________________

___________________ _______________ ___________________

_________________ _____________ ________________ ________________

_____________________ ____________________ _____________________

Dialogue: Jose works in the Accounting Department while Rosita is a Human

Practice the dialogue

TECHNICAL ENGLISH Week 2

TELEPHONE PHRASAL VERBS

HANG UP CUT OFF

CALL BACK PICK UP

Exercise 1: Complete the sentences using phrasal verbs.

1. It's difficult to _________________(get a connection) to the customer helpline in the mornings.

3. Jose! ____________ the telephone, your mother is calling.

4. Dean, "Hi Aunt Nancy, It's Dean there?

can tell him all the news."

Exercise 2: Choose 4 phrasal verbs and write your own sentences.

Hello. / Good morning. Hello. / Good morning.

3).-No, thank you. I´ll call him/her back

EXERCISE 2: Match the half sentences.

EXERCISE 4: Complete the dialogue. Use the words in the box.

CREATE A TELEPHONE CALL:

You have a test in your English class today, but you

TECHNICAL ENGLISH Week 3

Talking about past in Business English

SIMPLE PAST TENSE

REGULAR VERBS IRREGULAR VERBS

Affirmative: You worked Affirmative: You went

Question: Was / were….?

Simple Past is used for actions and situations in the past.

John wanted to be successful. But instead

3. He (listen) to his manager.

Exercise on Simple Past

2. We (order) the goods two months ago.

3. I (send) you the letter last week.

4. We (receive) your order yesterday.

5. The postman (come) in, (give) me the documents

6. When I (arrive) , Anne was talking on the phone.

7. I (get / not) your letter yesterday.

8. Mister O'Brian (be / not) in the office last week.

9. (Sarah / go) to the trade fair on Thursday?

10. (you / ring) me ten minutes ago?

Irregular Verbs Practice (write past tense of verbs)

Exercise 1 : Irregular Verbs

TECHNICAL ENGLISH Week 4

Opening and Getting attention: - Good morning, everyone.

2).- We need to discuss…

2).- We have two options

Giving opinions 1) I think…..

Disagreeing: 1) I’m sorry, I don’t agree.

Exercise 1 : Business meeting sample

Fill in the blanks with the options given below:

Make a few suggestions What we are doing What problems

For general plans, we use 'am/is/are + going to + verb'

TECHNICAL ENGLISH Week 5

____

___________ _ _____________

___________ _ ______

_ _

Derek: If you (be) more punctual, we _ (not/arrive) late