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Professional Spa Treatments Manual: Body Scrub Sample
Professional Spa Treatments Manual: Body Scrub Sample
Professional
Spa Treatments
Manual
Table of Contents
3 Water ........................................................................ 10
4 Massage..................................................................... 25
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Professional Spa Treatments Manual – Body Scrub SAMPLE
5 Body .......................................................................... 59
6 Face ........................................................................... 81
7 Nails .......................................................................... 95
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Professional Spa Treatments Manual – Body Scrub SAMPLE
2 Process Maps
2.1 Spa Treatment Room Process Map
Spa Treatment
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Professional Spa Treatments Manual – Body Scrub SAMPLE
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Professional Spa Treatments Manual – Body Scrub SAMPLE
Back of Legs
10. Uncover the left leg.
11. Apply the scrub to the lower leg using full palm contact in
circular movements.
12. Ask “how is the pressure?” Continue or adjust accordingly.
13. Gently apply the scrub to the back of the knee using the
thumbs in small circular movements.
14. Apply the scrub to the upper leg using full palm contact in
circular movements. Note, always stay at least five
centimetres away for the top of the inner thigh.
15. Cover the left leg.
16. Uncover the right leg.
17. Repeat the same massage process on the right leg.
18. Cover the right leg.
Turnover
26. Move the bolster pillow to the bottom of the bed.
27. Get the head pillow and eye pillow and place them at the
top of the bed near the client’s head.
28. Say “please turn over and lie on your back.”
29. Hold the towel up to maintain the client’s modesty.
30. Once they are settled, cover them with the towel.
31. Place the head pillow under their head.
32. Ask “is the temperature of the room comfortable?”
33. Continue or adjust accordingly.
34. Place the eye pillow gently over their eyes.
35. Place the bolster pillow under their right knee.
Front of Legs
36. Uncover the left leg.
37. Apply the scrub to the lower leg using full palm contact in
circular movements.
38. Gently apply the scrub to the knee using the thumbs in
small circular movements.
39. Apply the scrub to the upper leg using full palm contact in
circular movements. Note, always stay at least five
centimetres away for the top of the inner thigh.
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Professional Spa Treatments Manual – Body Scrub SAMPLE
Front of Arms
44. Uncover the left arm.
45. Apply the scrub to the left arm, from the hand to the
shoulder in small circular movements.
46. Gently apply the scrub over the left hand.
47. Cover the left arm.
48. Uncover the right arm.
49. Repeat the same process on the right arm.
50. Cover the right arm.
Abdomen (optional)
51. If the client wants their abdomen scrubbed, move the towel
down to their hips and cover the chest area with the hand
towel.
52. Apply the scrub around the abdomen in a clockwise
direction.
53. Cover the abdomen, arms and chest, removing the hand
towel.
Chest (optional)
54. If the client wants their chest scrubbed, move the towel to
expose the chest.
55. Stand at the head of the bed.
56. Apply the scrub to both sides of the chest area at the same
time in small circular movements, from the top of the
sternum, down around under the breasts, out towards
armpits and back to the sternum.
57. Cover the chest.
Décolletage
58. Uncover the décolletage and shoulders.
59. Gently apply the scrub from the centre of the décolletage
towards the shoulders in small circular movements.
60. Cover the décolletage, leaving just the shoulders exposed.
Shower
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Professional Spa Treatments Manual – Body Scrub SAMPLE
66. Place your hand on the client’s right shoulder and say “I will
go to prepare the shower. Please rest for a couple of
minutes”.
67. Turn on the water and wait until the temperature is
appropriate.
68. Wet a hand towel.
69. Turn off the water.
70. Wring out the excess water from the hand towel.
71. Return to the client and wipe the scrub off the bottom of
their feet with the damp hand towel.
72. Remove the eye pillow.
73. Assist the client up to a sitting position on the bed.
74. Say “wrap the towel around you to go to the shower.”
75. Assist them off the bed and guide them to the shower
slowly so they do not slip.
76. When you reach the shower, say “please wait a moment
and I’ll just check the temperature.”
77. Turn the water on and check the temperature again.
78. When the temperature is appropriate, say “it’s ready now.
Step in and I can take your towel?”
79. Take their towel.
80. Assist them to close the door.
Moisturiser – Back
99. Uncover the back, moving the towel down to the buttocks.
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Professional Spa Treatments Manual – Body Scrub SAMPLE
Turnover
106. Get the head pillow and eye pillow and place them at the
top of the bed near the client’s head.
107. Say “please turn over and lie on your back.”
108. Hold the towel up to maintain the client’s modesty.
109. Cover them with the towel once they are settled.
110. Place the head pillow under their head.
111. Place the eye pillow gently over their eyes.
Front of Arms
119. Uncover the left arm.
120. Effleurage the moisturiser up the left arm, from the hand to
the shoulder in a long flowing movement (x3).
121. Massage around the arm in circular movements from the
forearm to the elbow, then the elbow to the shoulder.
122. Massage the hand.
123. Effleurage up the arm, from the hand to the shoulder in a
long flowing movement.
124. Repeat the same massage process on the right arm.
125. Cover the right arm.
Abdomen (optional)
126. If the client had their abdomen scrubbed, move the towel
down to their hips and cover the chest area with the hand
towel.
127. Effleurage the moisturiser around the abdomen in a
clockwise direction (x3).
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Professional Spa Treatments Manual – Body Scrub SAMPLE
128. Cover the abdomen, arms and chest, removing the hand
towel.
Chest (optional)
129. If the client had their chest scrubbed, move the towel to
expose the chest.
130. Stand at the head of the bed.
131. Effleurage the moisturiser to both sides of the chest area at
the same time, from the top of the sternum, down around
under the breasts, out towards armpits and back to the
sternum (x3).
132. Cover the chest.
Finish
141. Place your hand on the client’s right shoulder and say “the
treatment is finished. Please rest for a couple of minutes”.
142. Get their robe and slippers.
143. After two minutes, say “how are you feeling?” If the client is
fine, say “let me help you to sit up”. If the client is not fine,
ask why are they not feeling well and assist them
accordingly.
144. Assist the client up to a sitting position on the bed.
145. Hold the robe up between you and the client to maintain
their modesty and assist them to put it on.
146. Assist them to put their slippers on.
147. Assist them off the bed.
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About Intelligent Spas’ Professional Spa Treatments Manual
The Top 5 Key Spa Results From “Highly Consistent” Treatment Procedures are:
1. Reduce training costs
2. Faster time to market for spas in pre-opening phase
3. Easier treatment delivery for multi-skilled therapists
4. Increase client loyalty
5. Higher employee retention
Fast-track training for new spas and new employees or ensure service standards
are continuously maintained in established spas, by implementing great quality
and highly consistent treatment delivery protocols.
The additional activities highlighted in the Process Maps are available in our Spa
Operating Procedures and Policies Manual, which may be purchased separately,
or save over 10% by purchasing a related package:
- Spa Operations and Treatments Manuals Package
- Salon/Boutique Spa Operations and Treatments Manuals Package
Both a secure PDF file and an editable Microsoft Word file are provided for your
convenience and easy customisation.