Customer Satisfaction Survey

<Short Name> ISO 9001:2015

Customer Name Respondents Name and Position

Contract Reference Contact Telephone

Please help us improve our performance by answering each of the questions below.
Please rank each category in the order of importance that your company places in selecting suppliers as
A=Top Priority, B, C, etc.
Please rank our performance as 1=Excellent, 2=Good, 3=Average, 4=Below Average, 5=Poor.

Performance Rating

Importance
1 Customer Service
1 2 3 4 5

Is our service friendly, courteous and timely when you contact us?

Are we helpful?

Are we flexible in meeting your needs?

Do we provide the information you need?

How do we compare to your best supplier on customer service?

Performance Rating
Importance

2 Quality Planning & Performance

1 2 3 4 5

Are we timely in provision of information for your planning and approval process?

Are we consistent in meeting your specifications and quality requirements?

How do we compare to your best supplier on quality planning and performance?

Performance Rating
Importance

3 Delivery Performance
1 2 3 4 5

Do we deliver on time, and when we said we would?

Are our deliveries received in good condition?

Are our lead times suitable to your needs?

How do we compare to your best supplier on delivery performance?

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 Customer Satisfaction Survey
<Short Name> ISO 9001:2015
Performance Rating

Importance
4 Quotation & Pricing
1 2 3 4 5

Is our response for a quotation timely?

Are we competitive in our pricing?

How would you rate our pricing relative to our competition?

Performance Rating

Importance
5 Technical Support
1 2 3 4 5

Does any advice we provide help you add value to your business?

Does our technical knowledge and expertise meet your requirements?

How do we compare to your best supplier on technical support?

Performance Rating

6 Overall performance
1 2 3 4 5

How do we compare overall to your best supplier of similar product?

What is the one thing we could do that would most improve our product/service?

What other recommendations would you make to improve our product/service

quality?

Any other comments?

Thank you for your help!

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