Daniel Erickson

(302) 943-2337
d.james.erickson@gmail.com

OBJECTIVE
Begin a career in the Information Technology field using my skill and expertise, and to continue to broaden my
experience and knowledge base in the industry.
EDUCATION
Delaware Technical & Community College, Dover, DE
January 2011 - June 2011, August 2019-December 2021
Computer Engineering, IT and Networking
Neumont University, Salt Lake City, UT
September 2009 - September 2010
Studied computer science and programming, including programming, web design, and troubleshooting.
Caesar Rodney High School, Camden, DE
Class of 2009
Focused in Business, including accounting and computer programming.
EMPLOYMENT
Lowe’s, Dover, DE — Cashier
September 2019-Current
Customer service
Front end maintenance and upkeep
Checkout system operation and troubleshooting, including printers, scanners, and RFID systems
Cash handling
Record keeping, including sensitive and Personally Identifying Information such as credit records
Domino’s Pizza, Dover, DE — Driver
September 2019-Current
Customer service
Cash handling experience
Store maintenance and upkeep
Amazon.com, Middletown, DE — Process Assistant, Problem Solve Lead
February 2014 – June 2019
August 2013 - February 2014 (Temporary Associate)
Managed and led night shift associates over Peak 2016 and 2017
Coordinated handoffs across shifts and ensured smooth shift operation.
Reviewed and fostered the improvement of seasonal and permanent associates.
In-depth knowledge in multiple processes across all outbound departments and several direct process paths.
Expertise in support and leadership roles including Sort PA, Outbound Problem Solve, and outbound logistics.
Workflow inventory and asset tracking to ensure department performance.
Worked with management in leadership role to ensure balanced flow of 100,000+ units on a day to day basis.
Completed floor safety inspections and submit safety evaluations to develop safe work culture among associates
in the FC.
Papa Johns, Clinton, MD — Delivery Driver
August 2011 - July 2013
Delivered pizzas in a quick and courteous manner
Opened and closed store in concert with management
Operated phones and registers as necessitated by demand
Rigby’s Karate Academy, Dover, DE — Instructor
January 2007 - September 2009
Led and directed classes of students of all ages.
Developed and led summer camps, including managing junior instructors.
SKILLS & CERTIFICATIONS
CompTIA A+ certified technician
MTA Certification in HTML App Development Fundamentals
Pearson IT Group certification in Front End Web Development
Computer maintenance and repair
Small network setup and upkeep
Computer programming and web design – Java, .NET, C++, Ruby, Rails, HTML5, CSS3, Javascript
Microsoft Office proficient, including Excel, Word, and Outlook
Organization and logical problem solving
Efficient, effective communication skills
Experience in leadership of diverse groups
General troubleshooting and process efficiency
Running and terminating Cat5 and Cat6 cable and installing wall jacks