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    Training Activity Matrix

    Uploaded by

    Ma Cristina Aquino
    The document provides a training activity matrix that outlines various housekeeping tasks and services to be demonstrated and taught to trainees over the course of a training session on May 6th. The matrix lists the trainees, training activities, required facilities, tools and equipment, and location for each activity. Activities include providing housekeeping services to guests, cleaning and preparing rooms for incoming guests, laundry services, cleaning public areas and facilities, and dealing with intoxicated guests. The training aims to demonstrate and teach proper procedures for various housekeeping tasks through readings, demonstrations, practice, and exams.

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    Training Activity Matrix

    Uploaded by

    Ma Cristina Aquino
    2K views7 pages
    The document provides a training activity matrix that outlines various housekeeping tasks and services to be demonstrated and taught to trainees over the course of a training session on May 6th. The matrix lists the trainees, training activities, required facilities, tools and equipment, and location for each activity. Activities include providing housekeeping services to guests, cleaning and preparing rooms for incoming guests, laundry services, cleaning public areas and facilities, and dealing with intoxicated guests. The training aims to demonstrate and teach proper procedures for various housekeeping tasks through readings, demonstrations, practice, and exams.

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    For TM1

    Original Title

    3. Training Activity Matrix

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    The document provides a training activity matrix that outlines various housekeeping tasks and services to be demonstrated and taught to trainees over the course of a training session on May 6th. The matrix lists the trainees, training activities, required facilities, tools and equipment, and location for each activity. Activities include providing housekeeping services to guests, cleaning and preparing rooms for incoming guests, laundry services, cleaning public areas and facilities, and dealing with intoxicated guests. The training aims to demonstrate and teach proper procedures for various housekeeping tasks through readings, demonstrations, practice, and exams.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    2K views7 pages

    Training Activity Matrix

    Uploaded by

    Ma Cristina Aquino
    The document provides a training activity matrix that outlines various housekeeping tasks and services to be demonstrated and taught to trainees over the course of a training session on May 6th. The matrix lists the trainees, training activities, required facilities, tools and equipment, and location for each activity. Activities include providing housekeeping services to guests, cleaning and preparing rooms for incoming guests, laundry services, cleaning public areas and facilities, and dealing with intoxicated guests. The training aims to demonstrate and teach proper procedures for various housekeeping tasks through readings, demonstrations, practice, and exams.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    of 7

    Training Activity Matrix

    Venue
    Training Facilities/Tools
    Trainee Date & Time Remarks
    Activity and Equipment
    (Workstation/ Area)

    PROVIDE HOUSEKEEPING SERVICES TO GUESTS


    -Make apologies Agcaoili, -CLBM RECEIVE MAY 6 For
    -Receive calls PRINCESS -Telephone HOUSEKEEPING demonstration
    MARIE P. -FO forms/guest REQUESTS
    Provide folio
    Alog,
    housekeeping -pen and paper (Work Station # 1) Reading CBLM
    services to guest SHERLY C.

    Advice guest on
    Aquino,
    hotel services Written Exam
    GRACE C.
    Update
    department on
    service request
    CLEAN AND PREPARE ROOMS FOR INCOMING GUESTS
    Set up trolley -CLBM MAY 6 For
    -Operate vacuum Atara, -electric kettles demonstration
    cleaner JOYLYNE B. -Cleaning agents, CLEAN AND
    disinfectant and PREPARE ROOMS
    Identify and chemicals FOR INCOMING
    access rooms for Banayos, -Brushes GUESTS Reading the
    servicing WYNAH C. -Caddy CBLM
    -Cleaning and (Work Station #2)
    polishing cloths
    Strip bed linens
    -Protective
    -Sort linens clothing Practicing the bed
    -Duvet bed make -Brooms make-up
    Cabucan, -Dust pans
    up
    LARRY D. -Squeegee
    -Standard bed
    -bed and
    make up
    bathroom linen
    -mini-bar supplies
    -Clean -stationery and
    Guestrooms compendium
    -discretionary
    -Clean vacuum supplies and gifts
    cleaner such as fruit,
    -Clean floor beverages,
    polisher chocolates, flowers
    -laundry bags
    -hanger
    -bed linen
    -pillows
    -pillow case and
    pillow slip
    -duvet
    -Duvet cover
    -Carpet sweeper
    -DND and room
    -make up sign
    -Vacuum cleaner
    -floor polisher
    -Trolley
    PROVIDE VALET/BUTLER SERVICE
    Promote -CLBM PROVIDE MAY 6 For written exam
    establishment -coat VALET/BUTLER
    Dela Cruz,
    services: -compendium SERVICE
    EDDIE C.
    - Role of -keys
    Valet/Butler -coat (WorkStation #3)
    - Valet/ Butler Espino, -shoes Having the
    Services RODEL C. -shoe kit written exam
    -slacks and long
    - Record and
    sleeves
    Deliver of guests
    -iron and ironing
    Laundry Items board
    - Pick-up guest
    -luggage
    laundry
    -sewing kit
    Demonstrate
    professional
    standards:
    - Perform
    Rapport and
    Goodwill
    - Access guest
    record
    -Perform proper
    Grooming
    standards of a
    butler
    Geron,
    Pack and unpack
    JEIZEL C. Practising how to
    of guest things
    -Process guest pack and unpack
    clothes
    - Clean guest’s
    shoes
    - Repair guests
    property
    - Privacy and
    Confidentiality of
    guest’s property
    LAUNDRY LINEN AND GUEST CLOTHES
    -CLBM MAY 6
    Make laundering
    form -overalls
    Maluyo,
    -jackets Making a
    LORETO D.
    -aprons laundering form
    -Wash guest
    clothes -goggles and
    Mateo, masks
    For
    -dry guest JOHN -waterproof demonstration in
    clothes KEVIN T. clothing and laundering
    footwear
    -Sort laundered -floor polishers
    items -general and
    spot cleaning CLEAN PUBLIC
    agents AREAS,
    -fill out
    laundering forms -cleaning agents FACILITIES AND
    for specialized EQUIPMENT
    surfaces
    including (Work Station #4)
    window and
    glass cleaners
    -disinfectants
    -pesticides
    -deodorizers
    -furniture and
    floor polishers
    -Scrubbers
    -Vacuum
    cleaners
    -glass
    -leather
    -fabrics
    -brass/steel
    -wood
    -carpet
    -broken or
    damaged furniture
    -needles and
    syringes
    -sharp objects
    including knives
    and skewers
    -surgical dressings
    -furniture and
    floor polishers
    -Scrubbers
    -Polishers
    CLEAN PUBLIC AREAS, FACILITIES AND EQUIPMENT
    -Set up floor Narag, -CLBM MAY 6 Practicing task
    polisher GUILLERM -overalls sheet in setting
    A T. -jackets up floor polisher
    -aprons CLEAN PUBLIC
    -Clean the
    -goggles and AREAS,
    Window Panes, Currently having
    masks FACILITIES AND
    AURELIA E. the written exam
    -waterproof EQUIPMENT
    -Clean the stairs
    clothing and
    -Clean the footwear (Work Station #5)
    Balcony -floor polishers
    -general and
    -Clean the spot cleaning
    Bathroom agents
    -cleaning agents
    -Clean the Office for specialized
    cleaning surfaces
    including
    -Arrange storage window and
    glass cleaners
    -Make -disinfectants
    requisition form -pesticides
    -deodorizers
    -furniture and
    floor polishers
    -Scrubbers
    -Vacuum
    cleaners
    -glass
    -leather
    -fabrics
    -brass/steel
    -wood
    -carpet
    -broken or
    damaged furniture
    -needles and
    syringes
    -sharp objects
    including knives
    and skewers
    -surgical dressings
    -furniture and
    floor polishers
    -Scrubbers
    -Polishers
    DEAL WITH/HANDLE INTOXICATED GUESTS
    -Assess level of Ramos, - CLBM MAY 6 Reading the
    intoxication DAN -different bottle CBLM
    PAOLO E. of liquor DEAL
    -Perform first aid -different glass WITH/HANDLE
    Serquina,
    procedures wine INTOXICATED For
    MARY -trays GUESTS demonstration
    -Deal with/ DAYAN T. -finger foods (Work Station #6)
    handle -clean towels
    intoxicated guest

    Prepared by:

    ERIC B. AGOYAO
    Trainer

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