Web client

Question
type Description Preview

Short Question that

answer has a one-line
answer.

Long Question that

answer has multiple
lines in the
answer, for
example
verbatim
comments.

Rating Question that

asks a
respondent to
provide ratings
by using stars,
emoticons, or
flags.
Question
type Description Preview

Single Question that

response allows a
respondent to
choose only one
answer.
Note: You can
change the
response type
from the Single
Response
Type list while
creating or
editing the
question.

Multiple Question that

response allows a
respondent to
choose multiple
answers.
Question
type Description Preview

Date Question that

asks a
respondent to
select a date.

Descriptive Use to describe

text elements on the
survey page, for
example labels.

Numerical Question that

response allows only
numerical
responses.
Question
type Description Preview

Ranking Question that

asks a
respondent to
rank answers in
their order of
preference.

Net Question that

Promoter captures the
Score satisfaction of
the respondent
based on the
likelihood of
their
recommending
the product or
services to a
friend.
Question
type Description Preview

Customer Question that

Effort captures the
Score satisfaction of
the respondent
based on the
effort spent on
doing business,
on a five-point
scale.

CSAT Question that

captures the
overall
satisfaction of
the respondent
with the product
or agent, on a
five-point scale.
Question
type Description Preview

Fixed sum List of

questions that
ask a
respondent to
distribute
ratings for the
given criteria
that add up to
100.

Upload file Allow a

respondent to
upload a file.
Supported file
types: .png,
.jpg, .gif, .doc,
.docx, .pdf, .xls,
.xlsx, .zip, .txt,
.ppt, .pptx
Maximum file
size: 5 MB
 Question
type Description Preview

Smilies Question that

rating asks a
respondent to
express their
satisfaction by
using emoticons
("smilies").

The following table describes the question types to use when you need to address multiple questions that use the same
option set.
Question
type Description Preview

List of List of questions that ask a

ratings respondent to rate multiple
items by using emoticons.
Question
type Description Preview

Single rating List of questions that allow

in columns a respondent to select one
answer from a column of
choices.
Question
type Description Preview

Multiple List of questions that ask a

ratings in respondent to select multiple
columns answers from a column of
choices.