ENGLISH FOR HR: Part 1

1. YOUR COMPANY’S RECRUITMENT POLICY

Recruitment policy: A statement on how you hire. It outlines your company’s preferred hiring practices
and promotes consistency within your employee recruiting process.

post the opening; hire externally or internally; decide on selection stages;

shortlist applications; run background checks; select the most suitable candidate;

offer internship; be committed to equal opportunities policy;

aim for a discrimination-free hiring process; blind hiring (removing all personal
information from the selection process, so that candidates can be assessed based on their ability alone)

2. INTERVIEWING TECHNIQUES

prepare a structured interview; outline the job requirements;

avoid cliché questions; conduct preliminary-round interviews;

conduct final-round interviews; be free of bias; ’sell’ your company

3. STAFF TRAINING, MOTIVATION, REWARDS

on-the-job training; carry out a needs assessment; prepare a questionnaire;

identify personal goals; continuous improvement; compensation;

acknowledgment; introduce a performance-related pay; offer incentives;

4. CONFLICT IN THE WORKPLACE

recognise the conflict; understand the nature of conflict; address a conflict;

resolve a conflict; bring resolution to a conflict; escalate;

conflict-resolution skills; identify the cause of a conflict; manipulative behaviour;

competitive tensions; performance discrepancies; opposing positions;

compensation issues; resentment; healthy work environment

 ENGLISH FOR HR: Part 2

5. DEALING WITH A GRIEVANCE

common causes; unfair treatment; company policy; resolve employee grievance;

give serious attention; be unbiased; take formal action; appeal;

6. MISCONDUCT / DISMISSAL PROCEDURE

Misconduct

gross misconduct; criminal acts; assault; violent behaviour;

breach of safety procedure; fraudulent behaviour; abuse of company policies;

falsification of records, breach of confidentiality; abuse of trust;

Disciplinary Procedures

ask employee to improve conduct; notify the employee of allegations;

give a verbal warning; give a written note;

impose sanctions; demote; transfer (relocation);

maintain confidentiality; fail to improve conduct; exercise the right to appeal;

6. APPRAISAL TECHNIQUES

7. HOSTING VISITS

8. SOCIAL ENGLISH