PROJECT REPORT

TITLE OF THE PROJECT:- CONSUMER RIGHTS AND

AWARENESS .
OBJECTIVE:- THE OBJECTIVE OF THE PROJECT IS TO CREATE
AWARENESS AMONG THE CONSUMERS ABOUT THEIR
RIGHTS AND TO MINIMISE THE CHANCES OF BEING
EXPLOITED IN THE MARKRT PLACE.
NAME:-
SCHOOL:- O.P.JINDAL SCHOOL,SAVITRINAGAR,TAMNAR
CLASS:-
SUBMITTED TO:-
 CONTENTS

S No. PARTICULARS
1 Who is a Consumer?
2 Need for protecting Consumers
3 Consumer Movement
4 Ways to Protect Consumers
 Consumer Forum
 Consumer Protection Act,1986
 Three-Tier System
5 Problems with Consumer Movement
6 Consumer Rights
 Right to be Protected
 Right to be Informed
 Right to Choose
 Right to Seek Redressal
 Right to Represent
 Right to Consumer Education
 CERTIFICATE

This is to certify that the project work “CONSUMER

RIGHTS”
Is the bonafide work of who carried out the work
under my supervision

______________________________
(Name and Signature of the Supervisor)
 ACKNOWLEDGEMENT

I would like to express special thanks of my gratitude

teacher () as well as our Principal {} who gave me a golden
opportunity to do this wonderful project on “CONSUMER
RIGHTS”.
This project helped me a lot in gaining adequate knowledge
about the topic. I have completed this project after proper
analysis and research and I came to know about so many
new things.
I am making this project not only for marks but also to
increase my knowledge and intellect development.
Thanks again to all who helped me.
WHO IS A CONSUMER?

An individual who buys a product or service for his personal

use is called a Consumer.
Consumers are the decision makers who decide which
product they want to buy ,why do they buy and from which
store they will make their purchases. Consumers buy
products after being influenced by advertisement and
marketing. Every time someone goes to a store and buys a
commodity,they make a decision as a consumer.
Consumers participate in the market place by purchasing
final goods and services as per their requirements.However,
consumers are exploited in the marketplace because they
do not insist on their rights.
NEED FOR PROTECTING CONSUMERS

There is a need for protecting consumers from the

malpractices exercised by the manufacturers or sellers in
the marketplace.It is essential especially in developing
countries like India where most of consumers go and buy
products on being attracted by the flashy representation or
advertisements.Most of the consumers act as a herd of
sheep that just follow one person who they may like e.g., if
some consumers follow a particular a particular celebrity
and who is acting in an advertisement of a particular
product like fairness cream, so some followers would
blindly buy that product having a belief that it would prove
to be a quality product. Thus, to eliminate such practices it
is needed to make consumers aware about their rights.

CONSUMER MOVEMENT
In India,the Consumer Movement act as a social force
originated with the necessity of protecting and promoting
the interests of consumers against immoral and unfair trade
practices.Rampant food shortages,hoarding,black
marketing ,adulteration of food and edible oil gave birth to
the Consumer Movement in a organised form in the 1960s.
Till the 1970s , consumer organisations were largely
engaged in writing articles and organising exhibitions.

WAYS TO PROTECT CONSUMERS

CONSUMER FORUM:-
They guide consumers on how to file cases in the consumer
court. On many occasions, they also represent individual
consumers in the consumer courts. These voluntary
organisations also receive financial support from the
government for creating awareness among the people.

CONSUMER PROTECTIONS ACT,1986:-

The Consumer Protection Act, 1986 (COPRA) is an Act of
the Parliament of India enacted in 1986 to protect the
interests of consumers in India. It is made for the
establishment of consumer councils and other authorities
for the settlement of consumer's grievances and for matters
connected there with it. The act was passed in Assembly in
October 1986 and came into force on December 24,
1986.This statute was made before this act."

THREE TIER SYSTEM:-

 Under the provisions of the Consumer Protection Act, 1986,
there is a three–tier quasi-judicial mechanism in place for
redressal of consumer grievances. These are District Fora at
the districts, State Consumer Disputes Redressal
Commission in States and the National Consumer Disputes
Redressal Commission at the Centre.

PROBLEMS WITH CONSUMER MOVEMENT

 The consumer redressal process is becoming cumbersome,

expensive and time consuming.
 Many times, consumers are required to engage a lawyer.
 These cases require time for filing and attending the court
proceedings, etc.
 In most purchases, cash memos are not issued, hence,
evidence is not easy to gather.
 Moreover, most purchases in the market are small retail
sales.
 The existing laws also are not very clear on the issue of
compensation to consumers injured by defective products.
 After 25 years of the enactment of COPRA, consumer
awareness in India is spreading but slowly.
 Besides this, the enforcement of laws that protects workers,
especially in the unorganised sector is weak.
 Rules and regulations for the functioning of markets are
often not followed.

CONSUMER RIGHTS
RIGHT TO BE PROTECTED
Means right to be protected against the marketing of goods
and services, which are hazardous to life and property. The
purchased goods and services availed of should not only
meet their immediate needs, but also fulfil long term
interests.

RIGHT TO BE INFORMED
The right to information is defined as 'the right to be
informed about the quality, quantity, potency, purity,
standard and price of goods or services, as the case may be
so as to protect the consumer against unfair trade practices'
in the Consumer Protection Act of 1986.

RIGHT TO CHOOSE
The definition of Right to Choose as per the Consumer
Protection Act 1986 is 'the right to be assured, wherever
possible, to have access to a variety of goods and services at
competitive prices'.

RIGHT TO SEEK REDRESSAL

Right to redressal means right to seek redressal against
unfair trade practices or unscrupulous exploitation of
consumers. Also ensuring the right to a fair settlement of
the legitimate grievances of the consumer. This right affords
compensation to the consumers against unethical trade
practice of the seller.

RIGHT TO REPRESENT
According to this right the consumer has the right to
represent him or to be heard or right to advocate his
interest. ... This right includes the right to representation in
the government and in other policy making bodies.

RIGHT TO CONSUMER EDUCATION

Means the right to acquire the knowledge and skill to be an

informed consumer throughout life. Ignorance
of consumers, particularly of rural consumers, is mainly
responsible for their exploitation. They should know
their rights and must exercise them.