Communication Skills

Learning Outcomes - Communication Skills Training Course

After completing this course, participants will:

● Gain insight into their individual personality type and communication preferences by
using our proprietary profiling tool
● Learn to recognise other people's personality types and communication preferences
● Learn to adjust your own communication approach based on need and situation
● Understand barriers to effective communication and how to overcome them
● Learn how to effectively utilise pitch, tone and speed
● Master the S.T.A.R. method for speaking on the spot
● Learn to use and read body language appropriately
● Learn how to listen more actively and effectively
● Gain valuable insights by asking open-ended questions
● Become a more effective communicator through the use and application of practical
tools

Communication Skills Training Course - Lesson Communication Skills Training Course - Lesson
1 2
Communication is key to success LDP – Communication Evolution Tool

● 5 Habits of Highly Effective ● Adjusting your style for a

Communicators better approach:
● Reflection ● Communicating when
stressed
● Reflection

Communication Skills Training Course - Lesson Communication Skills Training Course - Lesson
3 4
Bridge the Gap to Communication Barriers Beyond Verbal Communication

● The Communication Process ● Understanding the Mehrabian

● Types of Barriers
● Self-Awareness – Johari
Window
● Reflection
Study
● All About Body Language
● Para-Verbal Communication
Skills
● The Power of Pitch
● The Truth about Tone
● The Strength of Speed
● Reflection
 Communication Skills Training Course - Lesson Communication Skills Training Course - Lesson
5 6
Active Listening Asking Good Questions

● 8 Common Barriers to ● Open Questions

Effective Listening and how to ● Closed Questions
overcome them ● Probing Questions
● Quadrant of ● Reflection
cognitive/explanatory styles
● Understanding Active
Listening
● Sending Good Signals to
Others
● Ladder of Inference
● Reflection

Communication Skills Training Course - Lesson 7

Speaking Like a STAR

● S = Situation
● T = Task
● A = Action
● R = Result
● Using “I” Messages
● Active Constructive Response - ACR
● Reflection

Advance Communication
Learning Outcomes - Assertiveness and Self Confidence Training Course
In this course participants will learn to:

● Understand the differences and links between, self-confidence, self-esteem and

● assertiveness
● Know what influences self-esteem
● Know how to read aggressive, passive and passive/aggressive behaviour
● Know how to project self-confidence
● Know how to communicate with confidence and how to use your voice effectively
● Know how to write assertively
● Recognise your strengths and build on them
● Deal with workplace challenges to your self-confidence
● Understand when and how to be assertive
● Understand assertiveness in different cultures
● How to say ‘No’ politely
Assertiveness and Self Confidence Training
Course - Lesson 1
Me, We – Making Your Mark
● Understanding Self-Confidence
● Understanding Me
● Understanding Others
● Reflection
Assertiveness and Self Confidence Training
Course - Lesson 3
Communicating With Confidence
● What You Say
● How You Say It
● Listening
● Reflection
Assertiveness and Self Confidence Training
Course - Lesson 5
Mastering Assertiveness – When And How
To Use It
● Your Rights
● Getting Over Saying ‘No’
● Ways of Saying No
● Being Assertive Towards your
boss
● Reflection
Assertiveness and Self Confidence Training Course - Lesson 7
Reflections
● Create an Action Plan
● Accountability = Action
Assertiveness and Self Confidence Training
Course - Lesson 2
How We Behave – Thoughts And
Responses
● The Good, the Bad and the
Ugly
● Doubt
● Realistic Concern and Doubt
● Projecting Self Confidence
● Reflection
Assertiveness and Self Confidence Training
Course - Lesson 4
Self Confidence – Building It And
Rebuilding It
● Building on Your Strengths
● Confidence Spoilers
● Building Confidence – Four
Areas of Focus
● Workplace Challenges to Self
Confidence
● Reflection
Assertiveness and Self Confidence Training
Course - Lesson 6
We’re All Different – Asserting In A
Global World
● The Cultural Dimension of
Assertiveness and Self-Confidence
● Social Media and Self-
Confidence
● Reflection