4.

1 Introduction

This chapter intend to presents the data that are collected on field and then to analyze it. A total
five case studies, interview with the OCC staffs and medical officers’ discussion on the service
delivery of the OCC program. The qualitative data are collected from the survivors to know
about in-depth of the OCC services in the Upazila. The finding of the dependent and independent
variables were discussed through literatures review; publish document, cases and observation
method during the interview.

OCC is a center with in the hospital where they provide services to the survivors who suffer from
violence through integrated management service from one door location. The OCC consist of
trained and skilled full staffs and other referred centers to provide service to survivors. In order
to get as soon as possible services to survivors the coordination with other line agencies is
required. The findings from this study are presented under the following dependent and
independent variables as main headings:

Service delivery and users satisfaction

Identity of OCC clients

Institutional capacity of OCMC

Coordination among different stakeholders

Variables and Indicators

Identity of OCMC clients

Institutional capacity

Coordination

Monitoring

Medical Services at the hospital

Other Services out of the hospital

Independent Variables Indicators Dependent Variables

Identity of OCMC clients Age
Marital status In terms of service
Family background delivery
Type of violence
Institutional capacity Availability of necessary
logistics
Necessary staff Confidentiality
Policy design Timeliness of services
Trained Staff Attitude of service providers
Referral system
Coordination NGO coordination
Coordination with district OCC
Awareness
Monitoring and Supervision Follow up session

Medical Services at the hospital Clinical services

Forensic DNA Testing

Other Services out of the Legal Support

hospital Security by police
Social welfare service
Temporary Shelter
Rehabilitation
Counseling