CARAGA REGION

DIVISION OF BUTUAN CITY

AUPAGAN NATIONAL HIGH SCHOOL
SENIOR HIGH DEPARTMENT

FINAL EXAMINATION
HOUSEKEEPING 11
Name: _________________________________________ Date: ________________________

1. A comprehensive compilation of all the facilities and services being offered in the hotel
which may include: pen, stationary and post card among others.
a. Compendium b. Telephone Directory c. Directory of Hotel Services d. Room Service Menu
2. What do you call the linens used to protect the mattress from stain?
a. Bed Cover b. Bed Pad c. Bed Sheet d. Pillow case
3. What appropriate signage will you put if the guest informed you that he doesn’t want to be
disturbed?
a. Make Up Sign b. Fire Exit Sign c. DND Sign d. Guest Survey Form
4. Which of the following linen is used to protect the sheets and adds beauty to the bed?
a. Bed Pad b. Bed Cover c. Bed Sheet d. Pillow case
5. Size of cake soap in grams.
a. 15g b. 20 g c. 25g d. 30g
6. Where guest items to be laundered can be placed.
a. Laundry Bag b. basket c. Fruit Basket d. Plastic Bag
7. It is a kind of linen used to keep guests from slipping in the bathroom floor.
a. Carpet b. Wash Cloth c.Bath Mat d.Bath Towel
8. A __________________acts as an insulator and keep the body warm.
a. Bed Cover b. Bed Pad c. Blanket d. Bed Sheet
9. A washcloth is a type of linen with a size of ______________________.
a. 24”x50” b. 16”x26” c. 12”x12” d. none of the above
10. Guest use this during shower to cover their hair.
a. Hat b.Umbrella c. Towel d. Shower Cap
11. What is considered as a housekeeper’s trolley and used to stock a given number of linen and su[[lies
to service the guestrooms?
a. Maid’s Cart b. Vacuum Cleaner c. Carpet Sweeper d. Hamper Cart
12. An equipment used to pick up dirt in carpeted floors:
a. Tong b. Vacuum Cleaner c. Carpet Sweeper d. Polisher
13. Supply used for dusting surfaces and drying up bathroom walls and floor tiles.
a. brush b. Cleaning cloth c. Feather Duster d. Scouring Pad
14. Equipment used in scrubbing and polishing hard surfaces:
a. Vacuum Cleaner b. Carpet Sweeper c. Extractor d. Polisher
15. Cleaning broom/brush used for hard to reach areas ceiling to remove cobwebs
a. Shoe brush b. Toilet Bowl Brush c. Cobweb Brush d. Hand Brush
16. Equipment where soiled linens are placed.
a. Garbage Can b. Hamper Cart c. Maid’s Cart d. Garbage Can
17. It is a tool used to clean mirrors and glasses to avoid stains removes water in the surface to dry up
fast.
a. Cloth b. Squeegee c.Brush d. Sponge
18. In order for the waste cans and waste baskets not be dirty, ______________is used to underline it.
a. Garbage Can b. Plastic Bag c. Garbage Bag/Liner d. Cloth
19. Eliminates foul odor and maintains an odor-free environment, it also counteracts stale odor:
a. Degreaser b. All purpose Cleaner c. Deodorizer d. Disinfectant
20. Used to destroy disease-carrying micro-organisms.
a. Degreaser b. All purpose Cleaner c. Deodorizer d. Disinfectant
21. The following are needed in cleaning in the lobby except:
a. Broom and dustpan c. Bowl Cleaner
b. Mop and Bucket d. Glass Cleaner
22. Area that requires constant cleaning because of heavy public traffic which leaves footprints, candy
wrappers and cigar rete butts.
a. Lobby b. Restaurant c. Public Restroom d. Function Room
23. Part of the bed which acts as shock absorber.
a. Box Spring b. Ball Caster c. Bed Frame d. Matress
24. It encompasses all materials used in making of a bed.
a. Linens b. Pillows c. Blankets d. Bedding
25. Type of cleaning method or action use in vacuuming
a. Figure of 8 action b. Forward Motion c. Slow, forward strokes d. Horizontal and Vertical
26. These are courtesies given to guests during their stay.
a. gifts b. Remembrance c. Tokens d. Amenities
27. The following are bedroom accessories except:
a. Telephone b. Matches c. Coffee Maker d. Tissue Roll
28. The following are bathroom supplies excepy:
a. Towels b. Laundry Bag c. Shower cap d. Soap
29. In making a cleaning solution, what water temperature is needed?
a. Cold b. Warm c. Boiling d. Hot
30. Part of the bathroom that is sponged last:
a. Walls b. Lavatory c. Floor d. Tub
31. A room suitable for a single person only.
a. Twin room b. Double Room c. Single Room d. Triple Room
32. A room usually with one double bed and a roll away bed.
a. Twin room b. Double Room c. Single Room d. Triple Room
33. A room with one double bed , with one or more single beds.
a. Queen Room b. Double Room c. Family Room d. Triple Room
34. It is consist of two rooms with an interconnecting door which is ideal for a family
a. De Luxe b. Standard c. Studio d. Connecting
35. A room with one or more rooms inside and equipped with luxurious amenities and is sold at a higher
price.
a. De Luxe b. Suite c. Studio d. Connecting
36. A moderately priced room equipped with standard facilities like air-conditioning unit and television
set with the addition of guest amenities like the toiletries.
a. Studio b. Suite c. De Luxe d. Standard
37. A room with two twin bed or two single beds.
a. Single b. Double c.Twin d.Family
38. What is considered as the main product of the hotel?
a. Restaurant b. Guestrooms c. Spa d. Swimming Pool
39. Before the cleaning activity happens, what must be done in order to have a smooth working
condition throughout the day?
a. Talk to co-workers about the beautiful guests
b. Eat your breakfast In the lobby
c. Begin the shift systematically by following the protocols
d. Take your snack break first
40. Which statement is correct about cleaning the different areas of the hotel?
a. The lobby is an area that requires seldom cleaning because it has minimal public traffic
b. Housekeepers need not to work cooperatively with the staff of the restaurant.
c. Function Rooms should be cleaned once a week only
d. Public Area Comfort Room cleaning should be done more frequently, in some cases every hour.
41. A housekekeeper must be knowledgeable about the following except for:
A. facilities of the hotel b. Type of rooms c. Needs of the guests d. whereabouts of the guests
42. How are guestrooms classified?
a. according to type of bed and price,layout and facilities
b.according to number of persons who can fit in the room
c. according to with or without aircon
d..according to size of the room
43. what do you call a document that a housekeeper must check before proceeding to the designated
tasks?
a. Appointment Sheet b.Guest Portfolio c.Assignment Sheet d. Task Sheet
44. How should a housekeeper announce himself before entering a guestroom?
a. Knock one time and open the door directly b. Open the door and greet the guests
c. Knock 3 times and say “housekeeping” 3 times d. Greet the guests and forcely open the door
45. What are the two important details that a housekeeper must know upon cleaning the room?
a. Room Number and guest’s name b. Guest age and Mobile Number
c. How many guests and their gender d.none of the above
46. What is the proper way to knock the door?
a. Knock with knuckles b. Knock with Keys c. Knock with palm d. knock with coins
47. Which area does not require vacuuming process?
a. Bedroom b.Bathroom c. Living Area d. Kitchen Area
48. Most effective type of cleaning needed for fabric materials such as bed and bath linens?
a. Air cleaning b. Waste Segregation and disposal c. Wet and Dry surface cleaning d. Washing
49. It the biggest type of bed which has a size of 78”x80”.
a. Twin Bed b. Double Bed c. Queen Bed d. King Bed
50. A bed which normally measures 34”x75” and it is usually attached within a bigger bed.
a. Single Bed b. Twin Bed c. Roll-away bed d. Queen Bed`