eBusiness

eBusiness Consulting

eCommerce

Enterprise Resource
Planning

Solutions Stack Supply Chain

Management

Customer Relationship
Management

Business Intelligence

Enterprise Application
Integration

Mobile Computing
eBusiness is more than web-enabling existing systems or
business processes. It means leveraging the power of
Internet technologies for the benefit of all stakeholders.
Identifying opportunities for improvement, extending,
enhancing or transforming business processes, choosing
wisely among available options, architecting, building,
and deploying eBusiness solutions rapidly - are all keys to
success.
To create new revenue streams, maximize existing
revenue streams, optimize supply chains, foster strong
customer relationships, or gain insight from enterprise
information; today organizations worldwide are
strategizing, building and implementing integrated
multi-channel eBusiness solutions using the
right technologies.

Tata Consultancy Services (TCS) is a business and

technology consulting company with a mission to deliver
solutions that accrue business benefits for our customers,
and meet cost, quality and schedule commitments
consistently.
Several global Fortune 500 clients engage TCS for
building solutions in diverse areas such as customer
contact centers, state-of-the-art B2B and B2C sites,
enterprise decision support applications, etc.TCS'
eBusiness offerings are designed to cover the entire
range, from business case formulation to technology
implementation.
 Consulting
Specific offerings are available
in each of the following categories:

eCommerce
Strategy and Road Map Formulation
Assessment and Evaluation
Solution Architecting
Solution Building or Integrating
Analytics Design and Implementation
Upgrade /Migration Services
Operations,Maintenance and Support Services

ERP
Our Service Areas include:
• E-Business Consulting
• E-Commerce and Internet Services
• Enterprise Resource Planning
• Supply Chain Management

SCM
• Customer Relationship Management
• Business Intelligence
• Enterprise Application Integration
• Mobile Computing

Our Competencies

CRM
Unparalleled experience in diverse hardware and software platforms and proven
ability to integrate with eBusiness technologies
Track record and accumulated expertise of implementing end-to-end enterprise
eBusiness solutions for global leaders which include many of the Fortune 100
companies
Strong e-business practice backed by more than 3000 professionals, many of BI
whom are certified in eBusiness products and core technologies
Full range eBusiness capabilities with the flexibility of offshore delivery and cost
benefits which accrue thereof
Unique methodology for each offering, enabling accelerated delivery
Organization structure that brings in a combination of strong technology and
business domain expertise to each engagement
EAI

Engagement model that ensures focused attention to every customer need

SI Alliances with most of the leading eBusiness product vendors, yet retaining
independence and objectivity on engagements
Strong commitment and rigor to software delivery process that is demonstrated
Mobile Computing

by SEI CMM Level 5 accreditation

Ability to offer Fixed-time, Fixed-cost commitment as a result of process maturity
and technical experience
 Indicative Client List

GE KLM Procter and Gamble

NASD BT Quaker Oats
Princess Cruises SAAB P&O Nedlloyd
Fairfax Financial Holdings Skandia AT&T
Prudential Standard Chartered Bank Experian
Nanshan Life Merrill Lynch National Grid
AIG Xerox Tower Insurance

Our Systems Integration Partners

No. Partner Primary

1 Ariba eComm
2 ATG eComm
3 BEA eComm
4 BroadVision eComm
5 Chordiant CRM
6 e.piphany CRM
7 Informatica DW
8 i2 SCM
9 IBM Multiple
10 iPlanet eComm
11 Jacada eComm
12 Microstrategy DW
13 Microsoft Multiple
14 Oracle Multiple
Key
15 PeopleSoft ERP, CRM, SCM
16 SAP ERP, CRM, SCM
17 Sales Logix eComm = eCommerce
CRM
18 Siebel CRM CRM = Customer Relationship Management
19 SeeBeyond EAI
DW = Data Warehousing
20 SUN OS
21 TIBCO SCM = Supply Chain Management
EAI
22 Vignette eComm, EAI EAI = Enterprise Application Integration
23 WebTrends eComm
OS = Operating System
24 SAS BI, CRM
25 Hummingbird BI = Business Intelligence
eComm, BI, KM
26 Symbol Technologies Mobile KM = Knowledge Management
Consulting eCommerce ERP SCM CRM BI EAI Mobile Computing
eBusiness
Consulting
eBusiness Consulting
The eWorld has created innumerable
opportunities for organizations to exploit their
core business competencies by transforming their
technology infrastructure from business to
eBusiness. It is imperative that organizations
define the right strategy, adopt a viable business
model, and choose wisely among the varied
technology options.

Our Competencies

• TCS comprehensive eBusiness consulting offerings help clients strategize,

architect, build and operate their business in the eWorld.

• TCS provides solutions to Global and Fortune 500 clients, ranging from
customer contact centers, through state-of-the-art B2B and B2C sites, to
enterprise decision support applications.
 eBusiness Consulting 5|6

eBusiness Solution Consulting

TCS' eBusiness Solution Consulting offerings are designed to help you derive competitive

eCommerce
advantage by examining and leveraging opportunities for eBusiness.

Offerings
eBusiness Strategy Formulation - We enable designing processes,
business models and partnering mechanisms to transform the
organization to leverage eBusiness opportunities.

Business Case for an IT solution - We examine options, costs and

ERP
benefits for eBusiness initiatives, reflecting our experience in
implementing and supporting such solutions.

eAssessment of the Organization - We help in assessing the

effectiveness of the existing eBusiness systems and identifying
opportunities for improvement by applying a balanced set of parameters.

SCM
Credentials

For a leading US aircraft manufacturer, TCS examined their fabrication operations

and identified opportunities for process improvement through specific eBusiness
initiatives in the context of group-wide information system implementations.

CRM
For a global plastics manufacturing major, TCS defined and stream-lined new
procurement processes, which were then implemented.TCS also evaluated their sell-side
portal with a view to extending its usage for additional products and services.

For a European shipping services firm, TCS defined the processes and eBusiness
infrastructure for a planned entry into logistics services.

For a multi-format retailer in Asia, TCS mapped the processes across its store types
and defined eBusiness systems to support transactions at each. BI
EAI
Mobile Computing
 eBusiness Technology Consulting
TCS' eBusiness Technology Consulting offerings guide IT management in architecting and
designing an information system that enables the organization to become an eBusiness.
Consultants in this offering specialize in eBusiness implementation and have an in-depth
knowledge of the current eBusiness products, design and architecture approaches, as well
as component-based methodologies.

Offerings
eBusiness Solution Architecture - We define the architecture and
underlying elements, including packaged applications and selection and
integration of the components.

eBusiness System Blueprint - We enable laying out the methodologies,

products, development tools and standards for transformation of the
existing systems.

Solution Approach Formulation - This includes scope and specification

of a solution with proposed schedules and costs.

Acquisition Integration Support

Infrastructure Consolidation

Credentials

For one of the top US retailers, TCS examined the existing B2C eCommerce Web site
portfolio and detailed a site revamp based on selected eBusiness products and integrated
them to existing legacy and e-commerce systems.

For a railcar services operation of an asset management company, TCS was

selected to define the B2B eBusiness architecture.TCS guided them with configuration
and selection of the hardware, software and network components of the
proposed solution.

For a world leader in aircraft equipment manufacturing, TCS provided

leadership contribution in definition of the corporate decision support system
architecture, as well as in selection of the different development toolsets.

For a startup in US, TCS who retained to establish their B2B presence in the shipping
services business, and advise them on the selection of a marketplace vendor.
 eBusiness Consulting 7|8

eBusiness Implementation Consulting

TCS has a range of services designed for customers who have already implemented

eCommerce
eBusiness strategies, as systems or as projects. Our offerings in eBusiness Implementation
Consulting guide customers through the end-to-end implementation of the solution, from
architecture to hosting, deployment and support.

The focus is on identifying critical success factors in an engagement, applying best

practices from TCS' own implementation experience and ensuring thorough knowledge
transition of successful solution deployment to the customer.These offerings also provide
an opportunity to use TCS' audit findings and recommendations to negotiate for
improved service levels or project deliverables with the existing service provider.

ERP
Offerings
eBusiness Solution Audit - We conduct an audit in the following areas:
performance/scalability, security, usability and package implementation.

SCM
eBusiness training for the client

Implementation Methodology, for custom or packaged solutions

Program Management

Credentials

CRM
For an equipment financing division of an asset management company, TCS
reviewed a B2B Web site hosted externally for the company.The audit ascertained whether
the infrastructure met the performance goals in the SLA.

For a well-known home appliance manufacturer, a TCS data mining specialist

team trained staff on business and technical concepts for data mining for improving
product availability at retail outlets. BI
For the North American division of an automobile major, TCS was retained for
the audit of an eBusiness custom-built development project implemented by a third party.
The audit determined the maintainability and functional integrity of the system.

For a leading Portugese bank, TCS was invited for a review of the program execution
of a corporate data warehouse built by a leading consulting firm.

For a prominent Australian asset management company, TCS was invited to

EAI

assess the entire lifecycle of their business and technical initiatives for entry into a
new market.
Mobile Computing
Prakash Dalal, IT Leader, Material Services of one of world’s
leading aircraft equipment manufacturer:

"Full credit to the TCS team for being able to adapt to our
methodology quickly, meet deliverables on time and
provide good quality of consulting output. Given our
dynamic business environment, the team worked very
well with IT leads to define a stable business
process flow."

Roger Bostrom, European Asset Management Client,

Product Manager:

"I have been surprised with TCS speed in understanding

our business needs and related processes.Their ability to
listen to and understand non-English speaking people
has proven to be beyond our expectation.Their ability to
take details and put them in a business perspective is
probably the best we have ever seen.Their preciseness,
technique and structure have made this pre-study
a success."
eCommerce ERP SCM CRM BI EAI Mobile Computing
eCommerce
eCommerce
The eCommerce revolution has necessitated
companies having to evolve and adopt a web-
centric business model.

Helping customers harness the power of the

Internet in order to reap tangible business benefits
is the goal of TCS's eCommerce Services. We offer
our in-depth knowledge of end-to-end eBusiness
solutions for different market verticals to help you
compete and excel in the digital marketplace.

Our Competencies
• TCS offers end-to-end eCommerce services in custom-built solutions as well as
packaged software customizations and implementations.

• TCS methodology, TCS skills in diverse eBusiness platforms/technologies,

TCS knowledge in various business domains and TCS strategic alliances with a
number of leading eBusiness vendors are the key enablers that help TCS in
combining technology with industry domain expertise to create advanced,
value-added eBusiness solutions.
 eCommerce 11 | 12

Our Offerings

“Think” Offerings
Enterprise Web Applications Road Map:

We offer end-to-end services in custom-building Intranet, Extranet and

Internet based applications.This study lays down the overall road map
that the organization needs to follow to achieve its Enterprise Web
Applications and the infrastructure that can support its business goals.

Feasibility Study:

ERP
We perform feasibility studies for web-enablement of legacy applications,
identify potential legacy applications that could qualify for and profit from
web-enablement, suggest the best overall approach and methodology
based on non-intrusive and/or intrusive options, recommend best-of-
breed tools/technology, and carry out proof-of-concept verification.

RFP Facilitation:

Once the organization has identified the various eCommerce projects that

SCM
it needs to undertake to achieve its organizational goals, this offering
helps in firming up the boundaries of the individual components within
those projects.To help arrive at the most competitive process, the Request
For Proposal needs to be sufficiently detailed, so that the bidders can
come up with the most appropriate and competitive quote.This activity is
also necessitated due to organizational policies and aids in kick-starting
the eCommerce initiative by getting the organizational buy-in as well.

CRM
eCommerce Program Assessment

TCS can assess eCommerce projects in terms of the value that the project
adds to the organization.The assessment delivers a quantifiable
measurement for the project assets and activities.The scope of the
assessment includes the review of various components of the eCommerce
life cycle processes and the parameters that drive the technology.

BI
“Build” Offerings
Web Storefront services :

These services enable companies to build and manage their digital

storefront by either custom-building solutions or through customizations
of off-the-shelf products. Our storefront services are modular and can
include web-site designing, site personalization, site marketing,
EAI

catalog/content management, eServices such as web chat and co-

browsing, web analytics, payment processing, web security services and
integration with CRM, back-office systems for inventory management,
accounting, distribution and logistics, etc.
Mobile Computing
 “Build” Offerings
B2B services :

Our services help organizations to create, run, support and maintain B2B
business places thus enabling them to optimize collaboration and
conduct business more efficiently among trading partners over
the Internet.

Web site Personalization:

These services help personalize web sites based on intelligent deciphering

of user preferences and needs, to convert individual site interactions into
long-lasting mutually beneficial relationships.

Content Management:

We help in managing website content through selection and

implementation of content management software addressing all aspects
of content management such as content production, content aggregation,
content syndication, content presentment, content personalization, etc.

Electronic Bill Presentment & Payment Services:

Services that enable customers to leverage the Internet for bill

presentment and payments in order to reduce cost with bill and
statement delivery and payment processing.

Web-enablement of Legacy Applications:

An end-to-end development of the web-legacy integration solution

including development/modifications to the legacy applications, if
required.

Systems Cohesion:

We enable replacement of multiple independent applications with an

integrated application.

Systems Uniformity:

We build uniformity in IT architecture across the enterprise.

Systems Re-engineering:

We enable re-engineering older systems to exploit and keep abreast of

advancements in technology.

Systems Migration:

We help in the migration from one product to another or one technology

to another or one platform to another.

Systems Upgradation:

We enable an organization in the upgradation process, from one version

of software to another.

“Operate” Services
Maintenance Offerings

For all the above said offerings we maintain the applications for our
clients on a time-shared basis.
 eCommerce 13 | 14

Credentials
For a major regulatory organisation which governs an important stock exchange in
the US, TCS re-engineered large tandem-based systems to newer web-enabled Intranet
systems using advancements in technologies.

The tandem-based legacy systems were re-engineered to multi-tier, thin-client web

architecture using Microsoft tools (ASP, VB, COM+) for the application layer and Oracle for
the data layer.

For a $2 billion global leader in electrical, voice and data products in the US,
TCS enabled the organisation to embrace the opportunities provided by the Internet and
extend its reach by creating a web-based eCommerce application that provides users with

ERP
access to its product inventory of over $100 million.

TCS' use of latest technology and application integration strategy for co-existence of the
older mainframe system with the newer web based system helped the supplier in
efficiently managing business through a new channel by leveraging on existing assets.
The technology stack included Broadvision for Personalization, Interwoven for Content
Management, C++ Components, Cybercash for payment solutions, and MQ Series.

SCM
For a leading Insurance provider in the UK, TCS was involved in web-enabling their
mainframe based legacy application.

The project was successfully completed using our proven legacy-web integration
methodology.

The project was the first Internet service of its kind in the UK and won many plaudits for
Best Use of New Media and Innovative Use of Technology.

CRM
For a global maritime shipping industry, TCS was involved in the design,
development and implementation of a unique e-business solution.The B2B portal
designed allowed ship managers and vendors to collaborate and efficiently buy /sell
products and services for the management and supply of ships.The solution resulted in
smoothening of the maritime supply chain process.

The project used the Weblogic platform and Oracle Database.

For a loyalty management service provider in Sweden, TCS was involved in BI

leveraging the avenues provided by the internet by developing an internet-based loyalty
service program which could be offered by it on an ASP model to its customers.

The system was developed using state-of-the-art technology on the ATG Dynamo
Application Server Platform and open standards. It was also extended to support access
from mobile devices.The system features were enhanced to offer users a rich, one-of-its-
kind experience through use of personalization techniques.
EAI
Mobile Computing
 Credentials
For an Insurance company in Canada, TCS was involved in design, development and
implementation of a truly open and collaborative portal.The portal serves as an
electronic clearing house for all claims related transactions, and has helped in dispensing
with the enormous paper work typically involved with claims processing by judicious
adoption of the digitization route.The portal also serves as a medium for claim service
providers and ensures easy interaction.

This solution was developed using Weblogic Application Server

For one of India's largest Power Storage Solutions company, TCS enabled
improved utilization of its 4500-strong dealer network, to expand its business, to increase
market penetration by creating for it an Internet presence through a one-of-its-kind
automobile portal using Oracle's iPortal Server, tuned to the needs of the Indian
consumer.TCS completed the entire project right from conceptualization to its
implementation in a short span of three months.

For the Indian Banking and Financial industry, TCS is building a communication
network for inter-bank communication and transaction settlement throughout India,
under the auspices of the highest banking authority of India.The project involves building
infrastructure and systems that help in connecting all branches of banks in India.

For a leading manufacturer of agricultural tractors and implements in India,

TCS has been involved in all phases of the development of an extranet, B2B portal using
Broadvision suite of products.The extranet was built to serve as a link between the
company and its trading partners and helped in bringing efficiency to the company's
supply chain activities.

Niklas Lundqvist, CEO of Awardit:

"Awardit is very satisfied with the cooperation with TCS

and sincerely believes that the project could not have
been carried out better by any other company or
development team. It has been a rewarding experience,
both personally and professionally, for everyone involved
on the Awardit side and we look forward to a continued
fruitful cooperation."
 ERP SCM CRM BI EAI Mobile Computing
Planning
Enterprise
Resource
Enterprise Resource Planning
Enterprise Resource Planning (ERP) solutions
integrate key business and management processes,
providing a high-level view to an organization's
business. ERP integrates fragmented business
operations, often replacing multiplicity of legacy
systems in the process.
The ERP opportunity for an organization lies in a
fundamental change in business operations focussed
on the guts of an enterprise: channel management,
supply chain optimization, demand forecasting and
other operations that can maximize customer service
levels, minimize inventory levels and control other
costs.These guts applications can be dramatically
changed by examining overall business processes, re-
thinking organizational authority and responsibilities,
and selecting and implementing appropriate ERP
applications to focus on these areas.

Our Competencies
• TCS has a rich experience in implementing all the leading ERP packages across
the globe.

• TCS provides an entire range of end-to-end services by means of its Enterprise

Transformation Methodology including business process optimization,
product implementation, customization, developing interface tools between
ERP tools and other systems, and optimization and support of ERP
implementation.
 Enterprise Resource Planning 17 | 18

Our Competencies
• TCS has alliances with leading ERP vendors like SAP, Oracle & Peoplesoft, with
sub-practices dedicated to each of these products, which helps sharpen focus.

• TCS has also set up competence centers for each of these products so as to
provide effective support to all clients worldwide, as well as develop internal
competencies.

Our Offerings

“Think” Offerings
TCS provides value-added services in aligning the organization towards
ERP implementation and optimization to ensure that organizational vision
and strategy are integrated with the ERP vision.To derive maximum

SCM
benefit from ERP implementations and to ensure that ERPs are truly used
as Decision Support Systems, TCS integrates transformation across the
three poles — People, Process and Technology.

The transformational agenda commences by assisting organizations in

aligning the strategy, defining requirements, planning the Information
Systems Road Map, selecting ERP products to match the organizations

CRM
requirements in terms of people, process and technology, identifying
change measures to ensure acceptability, and optimizing already
implemented solutions to ensure maximization of benefits.The various
services offered in this arena include:

Enterprise Visioning

IT Strategy Formulation

Benchmarking
BI
Business Process Optimisation

Change Management
EAI
Mobile Computing
 “Build” Offerings
The Build phase essentially leverages the Think phase recommendations and
translates them into developing a solution across the organization.The
services in this phase include delivering solutions in implementation,
integration ERP across applications, customization, training, implementing
change management initiatives, and data migration/cut-off strategies to
ensure a smooth go-live of the ERP. TCS also specializes in revalidating and
optimizing ERP implementations to ensure that the benefits that are not
leveraged due to implementation, process and people issues are identified
and optimized.This ensures that planned ROIs are achieved.

ERP Implementation and Gap Strategy

Prototype Development

Configuration

Customization

Interfacing and Integration

Migration

Documentation

Implementation Monitoring

Training

“Operate” Offerings
The third phase basically ensures that investment in ERP is safeguarded by
implementing process and support which follows the continuous
improvement path.TCS supports ERP implementations but strongly
advocates and implements a model for knowledge transfer to the
organization based on a Competence Center model. Implementation of
the optimization recommendations to ensure that ROIs are met and
business performance measures are established and monitored are a part
of the operate offerings.The various services offered in this arena include:

Maintenance and Production Support

Establishing Competence Centers

Health Check and Optimization

Systems Integration and IT Management

Change Management Effectiveness

 Enterprise Resource Planning 19 | 20

Credentials
For a global telecom leader, TCS was involved in implementation and integration of
ERP (Finance, Materials Management, Sales & Distribution, Fault Management and
Workforce Management) using SAP R/3 based solution.The main challenge was to re-align
the business process, implement SAP, interface SAP with other telecom products and to
develop telecom-related solution on standard SAP R/3 system within a short timeframe.

For the global leading chemical enterprise in Netherlands, TCS is providing

managed services, maintaining and supporting SAP R/3 application.TCS has developed
web solution on SAP R/3 using the workplace.The modules implemented and supported
are Finance & Controlling, Materials Management, Production, Sales & Distribution,
Business Warehouse and Basis.

For a global leading Tyre manufacturing enterprise, TCS has designed and
formulated a convergence technology and tool to migrate various applications on to
ORACLE Applications suite. TCS was involved in implementing the solution worldwide
across 34 countries deploying more than 260 consultants, integrating more than 70
systems with 4 instances of Oracle Applications suite.

SCM
For a worldwide leading manufacturer of medical equipments, TCS is rolling
out the entire suite of Oracle e-Business suite worldwide.The implementation features a
single worldwide instance of the applications suite, with Multiple Reporting Currency
(MRC) and Multiple languages. More than 30 sites have already gone live, with another 40
sites to go live soon.TCS is further completely responsible for the post implementation
support and system administration for the live sites.

For a worldwide provider of railway equipment, logistics and information,

CRM
TCS has provided end-to-end consulting in transforming their business processes.
All the business processes are automated and tightly integrated using Oracle's 11i
e-Business suite of applications.The entire financials suite of applications has been
implemented.This is providing the client real-time financial information enabling faster
and more accurate business decisions.

For a leading manufacturer of rubberised products, successfully implemented

the complete financials, distribution and manufacturing suite of Oracle Applications suite, BI
and further upgraded it to Oracle 11i e-Business suite. The solution has integrated the
financial operations at its HO with the factory's manufacturing operations and warehouse
operations, enabling shorter financial year closing and a drastic reduction in inventory
holding.

For a global leader engaged in providing point-to-point global service for

cargo movement, TCS has designed and developed a PeopleSoft solution The
EAI

Organization took a major initiative to create an integrated global system known as

FOCUS (Financial Operations and Customer Systems), with complimentary standard
processes, in a timely and cost effective manner.The FOCUS program will involve
improvements to finance and 'back-office' administrative processes, including
management information and procurement. PeopleSoft financials will be implemented
Mobile Computing

across all sites as a part of FOCUS program.

CEO of a leading turbine manufacturing company in
Asia Pacific:

"… TCS has been extending support to us on a project to

implement SAP in our company.Your team has exhibited
strong professionalism, high technical skills and a spirit of
teamwork.TCS' contribution to the success of the project
is indeed substantial."

Manager eCommerce Systems for a leading manufacturer

of Chemicals worldwide:

“… TCS has done a commendable job in not only

implementing ERP for us but also in integrating it across
the business and building new applications over the ERP
to ensure a complete solution across the business…"
 SCM CRM BI EAI Mobile Computing
Chain
Supply

Management
Supply Chain Management
Supply Chain Management in almost all industries is
now undergoing revolutionary changes. SCM solutions
today focus on collaborative planning of demand and
supply, integration with business operations and
synchronization of the supply chain with customer
expectations. Organizations are forced to enhance
effectiveness and efficiency of the supply chain to
maximize profit, growth and market share in the light
of increasing customer demands, shortened product
life cycles and shrinking profit margins. Companies
have now started looking at implementing strategic
business and IT initiatives that would enable them to
build customer-focussed and effective supply chains.

Our Competencies
• TCS offers end-to-end solutions for supply chain planning, procurement,
execution and collaboration by way of packaged software customization or
custom-built solutions.

• We specialize in implementation of leading SCM products i2, SAP APO,

Manugistics, Ariba, Oracle using well-defined and proven implementation
methodologies.

• TCS leverages its well proven methodologies, eBusiness expertise and domain
knowledge to create value for TCS customers.
 Supply Chain Management 23 | 24

Our Offerings

“Think” Offerings
Strategic Opportunities Assessment - We evaluate the supply chain
network of an organization and identify opportunities to enhance
supply chain effectiveness.

Product Evaluation - We evaluate and recommend SCM products

meeting the strategic needs of a customer.

E-enabling Supply Chain - We advise customers on the strategy of

adopting internet technologies for enhancing supply chain effectiveness.
Our solutions encompass supply chain portals, collaboration services and
supply chain integration.

“Build” Offerings
Implementation of demand and supply planning, distribution planning,
production planning and transportation planning business processes
based on i2, SAP APO and Manugistics.

Implementation of procurement and supplier relationship management

solutions based on i2, SAP, Oracle and Ariba

Implementation of Warehouse management, Transportation execution,

Supply Chain Event and Exception Management systems custom or
product based.

CRM
Implementation of custom built or packaged Supply Chain Networking
solutions encompassing Supply Chain portal, collaboration and Supply
chain integration.

“Operate” Offerings
Post-implementation support for supply chain systems - TCS provides
different levels of support including help desk maintenance and BI
enhancements for supply chain systems.
EAI
Mobile Computing
 Credentials

TCS is carrying out post-implementation support for the following modules of i2

for world's leading supplier of parts to high-tech industry:

Spares Parts Planner (SPP)

Service Budget Optimizer (SBO)

Demand Fulfillment (DF)

Supplier Collaboration Planner (TCP)

Order Management System (OMS)

For the global maritime shipping industry, TCS designed, developed and implemented a
unique eBusiness solution on the Weblogic application server platform.The B2B portal allowed
ship managers and vendors to collaborate and efficiently buy /sell products and services for the
management and supply of ships.The solution resulted in smoothening of the maritime supply
chain process and significant cost savings for the shipping operators.

For a German customer, TCS has developed an end-to-end e-procurement product to

support on-line purchasing of goods and services.

For a leading farm equipment manufacturer in Asia, TCS has developed a dealer
relationship portal.

For the world's leading producer of cereals and convenience foods, TCS built a
Supply Chain Analyzer (SCA).The SCA provides capability for end-users to directly access Supply
Chain related information (sales, orders, shipments, freight costs, inventories, production data,
planning data, etc) for operational reporting, cost analysis, root-cause analysis, and what-if
analysis.The Supply Chain Analyzer caters to the user needs for a composite view of supply chain
data. Sources of data include CPG (ESS, Manugistics, GEMMS, etc) as well as non-CPG applications,
and will include transaction data, planning data and master file data.

For the world's leading B2B exchange of the retail industry, TCS is providing managed
services, maintaining and supporting i2 and Ariba based Applications.

One of the world's leading electronics company has embarked on a strategic

initiative to achieve supply chain effectiveness towards the following:
Shorten and improve supply chain by reducing factory order lead time

Improve sales and customer service with ability to deliver as promised

Supply Chain performance monitoring

Supply Chain visibility for forecast, inventory, order status and fulfillment

Tata Consultancy Services (TCS) is associated with the project in providing business design,
system configuration, prototype building, application development and testing for the
implementation of Demand Planning and Business Information Warehouse modules of SAP APO
 Customer
Relationship
Management

CRM
BI
EAI
Mobile Computing
Customer Relationship Management
Customer Relationship Management (CRM) is the art
and science of gathering and using information about
customers to build customer loyalty and increase
customer value.

CRM however is more than a technology deployment.

Companies implementing CRM need to identify an
appropriate partner who understands the business,
the technology and has the ability to deploy the
technology to integrate different business processes
in order to provide a consistent customer view.

Backed by a strong domain expertise, TCS has been

offering CRM solutions focusing on Marketing
Automation, Sales Force Automation, Contact Centers
and eCRM.

Our Competencies
TCS CRM Practice has accumulated in-depth knowledge of leading CRM products, domain
expertise, process re-design capabilities and the ability to integrate CRM with other enterprise
systems. By forming teams with the right mix of functional and technical consultants, TCS is able
to offer a truly holistic CRM strategy and solution.

TCS CRM Practice has:

• Consultants with both functional knowledge and technology expertise.

• Alliances with leading CRM product vendors.

• Consultants trained in TCS CRM excellence centers and certified by product vendors.

• A knowledge center that tracks industry, technology and market trends.

• Well-developed and mature methodologies for solution delivery.

• Global implementation experience in several different CRM products.

 Customer Relationship Management 27 | 28

Our Offerings
The CRM Practice at TCS offers its customers end-to-end CRM consulting services, from
strategy formulation to development and deployment of the chosen solution to
maintenance and support.

“Think” Offerings
Strategy and Road Map: This involves understanding the business vision,
strategy and goals, studying the current business processes and systems,
capturing high-level CRM requirements, and suggesting a CRM
implementation road map.

Business Case: This involves understanding the business processes and

the business benefits derived therefrom, and conducting a cost-benefit
analysis of the CRM program.This exercise is designed to help our
customers justify and validate their CRM investment.

Proof of Concept: This involves building and demonstrating a CRM

prototype to establish that the product or custom solution satisfies the
business requirements.

Product Evaluation: This involves carrying out detailed product

evaluation and recommending a product based on various criteria like
cost, vendor support, functionality fit, ease of customization, deployment
time, industry vertical product offering and ease of integration.

Business Process Mapping and Gap Analysis: This involves mapping the
customer's business processes to those of the selected CRM product.
Functionality gaps in the product i.e. the desired functionality not met by
the CRM product is identified and customizations or alternatives
suggested.

Solution Architecture: This involves architecting the various components

of a CRM solution and the required interfaces of the CRM product with the
back end/legacy systems.

Audit: This involves conducting an audit of the existing CRM solution and BI
suggesting corrective steps in terms of improvements, modifications, or
upgrades.

“Build” Offerings
Implementation: This involves deployment of the CRM solution and
includes activities such as requirements analysis, designing, configuring,
EAI

testing, user training and deployment rollout.

Product Upgradation: This involves upgrading from the existing version

to the newer version of the CRM solution e.g. Siebel 2000 to Siebel 7.

Application Enhancement: This involves addition of new modules apart

Mobile Computing

from those that are already deployed or enhancing the existing

functionality of a CRM solution.
 “Build” Offerings
Application Integration: This involves designing and building real time
or batch interfaces between the CRM solution and legacy or ERP systems.
This could involve initial data load, periodic data migration or real time
integration.

Product Migration: This involves migrating the CRM functionality from an

existing CRM solution or a legacy system, to the new CRM solution.

Customer Data Consolidation: This involves designing, building and

deploying a consolidated customer data model, data cleansing, de-
duplication and data validation rules.

Custom Reports Development: This involves building of customized

reports using the chosen reporting tool.

Application Testing: This consists of carrying out testing of the CRM

solution using real or simulated business data to ensure performance as
per required standards.The testing process consists of unit, system and
integration testing, and is automated using the appropriate testing tools.

User Training: This involves providing training to the users or super-

users from the customer's organization, on the CRM solution's
functionality, features, navigation, usage, as well as system administration.

“Operate” Offerings
Maintenance Support: This involves the maintenance and support of the
customer's existing CRM solution e.g. providing helpdesk facilities, DBA
support, application maintenance support on 24X7 basis.

Deployment Rollout: This involves the rollout of the existing CRM

solution to new businesses, divisions or locations of the customer's
organization.

Performance Optimization: This involves analyzing and testing the CRM

solution for performance and tuning the same to optimize the
performance as per the defined standards.

This range of Think, Build and Operate offerings is supported by the following Umbrella
offerings:

CRM Program Management: TCS offers to undertake CRM projects on a turnkey basis.
Complete, end-to-end Program Management is provided, encompassing the entire gamut
of the Think, Build, Operate offerings mentioned above.TCS can also undertake the
responsibility of negotiating and procuring software licenses, hardware, networking and
other infrastructure requirements for the program.

Center of Excellence (CoE):For large organizations typically implementing, enhancing or

maintaining multiple CRM applications, TCS offers to build and operate a CoE.The CoE
provides a co-ordinated approach for CRM implementations across projects, by ensuring
uniformity and standardization of tools, methodologies, processes and best practices.

Engagement Models: TCS provides various project implementation models to suit

individual customer and project needs, such as Onsite, Onsite and Offsite, Onsite and
Offshore, Offsite and Offshore.
 Customer Relationship Management 29 | 30

Credentials
For a leading global Financial Services organization in USA, TCS was involved in
implementation, interface development, MQSI Middleware integration, data cleansing and
verification of a Siebel eFinance 6 solution.This implementation provided centralized
information about prospects, clients and products, strengthening their business globally.
In a continued customer-centric focus, the organization wanted to extend the
functionality and usability of the Siebel application, and provide thin client access to the
users.TCS carried out an impact analysis and assessment study of Siebel 7 for this purpose.
TCS also mapped the new requirements to Siebel eFinance 7 as part of the study.
Subsequently, TCS has successfully carried out the upgrade to Siebel eFinance 7, which
was one of the earliest Siebel eFinance vertical upgrades.

For a leading Financial Services provider in global rail industry, TCS did a CRM
Feasibility and Product Evaluation study for their Process Management Integration (PMI)
initiative.TCS analyzed the client's business processes, CRM requirements and legacy
systems. CRM products that met client requirements were evaluated on the basis of
Technology, Functionality, Cost, Risks and Timeline. Siebel was recommended as the best-
suited solution.TCS also provided a project phasing and road map for the solution
implementation.TCS was subsequently chosen as the systems integrator for the initiative.

For a Fortune 500 manufacturing client in Europe, TCS identified the need for a
web-based contact center for their entire European operations, intending to move to a
multi-media enabled centralized contact center.The Customer Web Center would cover
nine countries, and in the future, the Middle East and Africa. Best of breed packages were
identified to meet their requirement of a web-enabled contact center.The key products
used to implement the contact center included Siebel 2000 Call Center, Genesys CTI and
Lucent Definity switch.TCS carried out a business process study at the London head
quarters of the client's European operations. Further, in the role of Systems Integrator, TCS
also carried out the Configuration, Integration and Implementation of the contact center
solution.

For a leading supplier of product and service solutions for commercial and
industrial applications in the USA, the key business driver was enhanced Post-Sales
Service.The client had a call center in place, maintaining a database containing customer BI
list, customer problems and customer queries.The Post-Sales Service project uses the
Clear Support module of Clarify to resolve customer queries and problems resulting in
reduced customer churn rate and enhanced customer satisfaction and retention.TCS was
involved in User Requirements Analysis, Configuration and Customization of Clear
Support, on-going post-implementation support, enhancements and further
developments.
EAI
Mobile Computing
 Credentials
For a major Telecom Service Provider in India, TCS enabled the company to gain
the competitive advantage.The objective of the project was to unify the customer
interaction process thus achieving a better understanding of the customer, thereby
enabling cross-sell and up-sell opportunities and better customer service.TCS performed
the role of a Systems Integrator and was involved in all stages starting from product
selection to implementation and maintenance. Oracle 11i CRM application was used for
implementing this solution.

For a Fortune 500 Company specializing in a range of consumer products,

TCS assisted the company in its initiative to upgrade its existing Siebel 98 application to a
Siebel 2000 application. Simultaneously, TCS is assisting the client in adding new features
like identifying the most valuable customers and accordingly tailoring marketing and
promotion campaigns.TCS is also assisting the client in developing new applications that
would help them track the availability and monitor the movement of their products at
different facilities.

For a leading New Zealand-based Insurance company, providing multiple

insurance products and financial services, TCS assisted in creating a single view of
customers across the group companies and its subsidiaries.TCS was selected as the
systems integrator for the chosen CRM product (Vantive).The project also involved
de-duplication and consolidation of the customer database, and implementation of an
efficient document management system.TCS was involved in the definition, design, build
and implementation phases of the project.

For a leading North American Insurance group having 24 subsidiaries, TCS was
selected to participate in the implementation of Siebel Financial Services (eInsurance)
module.TCS was involved in a business requirements and gap analysis study for the
subsidiaries involved in the project.TCS was subsequently also involved in the definition,
design, build and implementation phases.
 Customer Relationship Management 31 | 32

Luis Olivares, Vice President, CRM Technologies,

International Private Client Group (IPCG), Merrill Lynch
speaks about the relationship with TCS:

"TCS has been a true partner from the very beginning and
not a vendor/client relationship.They understood that
CRM was not just a project, it was a critical part of IPCG
vision, therefore, their commitment to provide the right
resources, was essential to our success.TCS resources take
pride in what they do, therefore, to them, the relationship
is not about providing good technical skills, it is about
adding value."

Yan Song, Project Manager, Siebel CRM Project, GE Capital

Rail Services, praises the TCS team:

"I want to acknowledge the excellent work ethics and co-

operation demonstrated by you and your team
throughout this very challenging project. I look forward
BI
to working with you and other TCS teams again in the
future.”
EAI
Mobile Computing
Peter Herborn, Group General Manager, Tower Group,
speaks about TCS' skills:

"We chose TCS to help us because we needed an

organization that had strong system integration skills, and
was capable of working with a range of packages and
development environments.TCS was able to deliver a
Group-wide CRM, consolidating customers from ten
different systems, within a very short time frame. In order
to do this TCS had addressed some major data quality and
interfacing issues.TCS sets high standards and
consistently meets or exceeds these.They are a great
company to work with!"

John Lennon, Project Manager, Quaker Oats speaks about

the TCS team in the Compass 9.0 project:

"...I am extremely satisfied with the TCS team and I look

forward to doing more business with TCS.The TCS
developers have been quick to learn and I am impressed
with the performance of the team…”
 BI EAI Mobile Computing
Intelligence
Business
Business Intelligence
As markets become increasingly competitive, the
ability to react quickly and decisively is more critical
than ever. In today's corporate environment, the
volume and complexity of information available to
organizations can be overwhelming. Companies who
are able to organize and analyze this barrage of data
most effectively will find themselves at a tremendous
competitive advantage. Business Intelligence (BI)
Systems have therefore become critical to most
businesses.

Our Competencies
• TCS offers BI solutions to a variety of industries, ranging from financial services
to fast-moving consumer goods; and from large-scale enterprise-wide data
warehousing projects to multiple integrated data marts.

• TCS provides solutions offered under the aegis of its developed proprietary BI
methodology BIDS™ (Business Intelligence for Decision Support), a Global
Business Intelligence System Development Methodology.

• BIDS™ provides prospective developers and users a framework for the

effective transformation of raw company data into useful information and
business knowledge.

• TCS also offers services in the areas of Tools & Products and Data
Mining Consulting.
 Business Intelligence 35 | 36

Our Offerings

“Think” Offerings
Data Warehouse Road Map

The objective of this study is to formulate a sound business reason for

introducing DSS into the organization and lay down the overall road map
that the organization needs to follow to achieve its Data Warehousing
infrastructure that can support its business goals.

RFP Facilitation

Once the organization has identified the various Data Warehousing

projects that it needs to undertake to achieve its organizational goal, this
offering helps them in firming up the boundaries of the individual
components within those projects.To help arrive at the most competitive
process, the Request For Proposal needs to be sufficiently detailed so that
the bidders can come up with the most competitive quote.This activity is
also necessitated due to organizational policies as it also aids in
kick-starting the Data Warehousing initiative by getting the organizational
buy-in as well.

Data Warehouse Program Assessment

TCS can assess data warehouse projects for any organization in terms of
the value that the project adds to the organization.The assessment
delivers a quantifiable measurement for the project assets and activities.
The scope of the assessment includes the review of various components
of the Data Warehouse life cycle processes and the parameters that drive
the technology.

Data Quality Assessment

Data quality depends on a chain of events, many of which are outside the
scope of warehouse administration. Hence the data gathering process
must be well designed to get quality data into the warehouse.The key
characteristics of quality data are Accuracy, Completeness, Consistency,
Uniqueness and Timeliness.The assessment performs detailed activities to
identify issues, the feasible resolution plan, and defines the domain and
business rules for data improvement.
EAI
Mobile Computing
“Think” Offerings
Data Mining Consulting

Organizations computerized their operations to increase efficiency,

productivity and profitability.The result of this increasing automation is an
accumulation of data. Knowledge Discovery in Database (KDD) is the
process of identifying patterns in data that are valid, novel, potentially
useful and ultimately, comprehensible.The knowledge discovered by
using such a process is a representation of the business behavior,
experience and vision, which is vital for making decisions. Data Mining is a
step in the KDD process that consists of sophisticated analytical
techniques for exploratory data analysis.TCS offers it consulting services
to aid organizations to leverage this critical information and the wisdom
derived from it.

“Build” Offerings
Systems Integration

Systems Integration is a key component to operationalize the data

warehouse initiative. Given the plethora of tools and the complexities of
this technology and the consolidation of data across varying platforms,
Systems Integration becomes the crucial link for the success of the project.
TCS offers infrastructure services and services like hardware sizing, asset
management, procurement management, vendor management to
performance tuning.

Life-Cycle Development

This offering includes the complete life cycle of the project, right from
project identification to the final roll-out.

“Operate” Services
Maintenance

TCS provides maintenance services for the data warehousing projects. The
scope includes initiation, setup, knowledge transition and system support
phase. The system support phase can be based on various models from
fully Onsite to Completely Offshore and any intermediate variation of them.
 Business Intelligence 37 | 38

Credentials
For an UK-based credit card software company, TCS evaluated technical
architectures for a generic data warehouse product as a value-added service along with
the other services provided through their proprietary software.

For an USA-based insurance company, TCS is involved in developing the strategy,

architecture, data quality assessment and implementation of the Group Insurance Data
Warehouse (GIDW).

For a GE financial services company, TCS facilitated the RFP development and is
currently aiding them achieve their data warehousing initiative by developing various
data marts and the Enterprise Data Warehouse (EDW).

For a leading bank in Portugal, TCS assessed the data warehouse initiative in terms
of deliverables, technical solutions, development standards, project documentation and
infrastructure.TCS delivered a quantifiable measurement for the project assets and
activities.

For a utility company in the UK, TCS successfully executed the role of systems
integrator and developer in building the enterprise data warehouse.

For a leading global food products company, TCS developed the Enterprise Global
Application Decision Support System (EGADSS) to achieve standardized operations
globally.TCS also built data marts in the areas of Sales and Marketing, Financial Planning,
Integrated Business Planning and Supply Change Management.

For a leading telecom company in the UK, TCS is maintaining its data warehouse of
25 terabytes that consolidates data across a large number of applications and disparate
databases to a single large database.The application is available 24-by-7 and caters to
customer care and billing departments for strategy to retain top high-volume customers.

For the leading kitchen appliances industry in the USA, TCS recommended a
SCM flow model that uses data mining techniques.This resulted in a substantial
percentage increase in product availability.

For a leading computer manufacturer, TCS developed an application using textual

mining that will help in resolving more than eighty percent of queries over the telephone,
instead of sending a service engineer for the same.
EAI
Mobile Computing
IT Manager of a USA based leading engine manufacturing
company:

" TCS is much ahead in understanding technology vis-à-vis other

competitors. Also, TCS people are very enthusiastic at work. I feel
very nice to work with these young people."

Senior Executive of a leading commercial bank at Portugal:

"TCS successfully completed the data warehouse assessment

assignment. It was an excellent piece of work executed by TCS for a
bad project. All the work related to assessment and report
preparation completed as per the defined schedule."

System Development Manager of a GE financial services company:

" TCS implemented an Oracle Database and Oracle Express Front-

end for our field sales force and have provided excellent support
since its implementation.TCS has been intimately involved in our
major marketing database development and have delivered to
time-scale and cost."

Project Manager of a GE manufacturing company:

" The dedication of the team members to the success of the project
is remarkable.They are technically superior and highly motivated.
We could not have achieved what we have so far without the
strong motivation of the team members. Compared to the other
projects we were able to accomplish a lot more in much shorter
time frame."

Program Manager of a leading food product company:

"Global Sales Analysis (GSA) has been live in Australia, New Zealand
and Thailand.This new system will allow the company to analyze its
sales performance over any combination of Customer, Market,
Channel, Product and Time. It also puts in place the Data Warehouse
environment for future analytical applications.Thanks especially to
the TCS team in India for developing the system."
 Enterprise
Application
Integration

EAI
Mobile Computing
Enterprise Application Integration
Within the increasingly complex environment of the
eBusiness world, it is imperative that state-of-the-art
business processes are cohesively enabled by a
seamless underlying IT infrastructure. Further, the
Internet phenomenon is forcing companies to
transform and exploit their IT systems, re-design their
processes to be more responsive and flexible in order
to better co-ordinate among customers, suppliers,
trading partners and other business entities.This
transformation demands application and process
integration both inside and outside the enterprise.

Enterprise Application Integration (EAI) tools and

technologies address the unique challenges that this
integration poses.

Our Competencies
• TCS offers end-to-end services by way of custom-building solutions or through
packaged software customization and implementation.

• Among EAI tools, TCS has a special focus on industry leaders MQSI, Tibco,
Seebeyond e-gate and Webmethods.

• TCS methodology, TCS skills in diverse eBusiness platforms/technologies, TCS

knowledge in various business domains and TCS strategic alliances with a
number of leading EAI and eBusiness vendors are the key enablers that help
TCS in combining technology with industry know-how to create advanced,
value-added EAI solutions.
 Enterprise Application Integration 41| 42

Our Offerings

“Think” Offerings
Application Integration Strategy formulation: We formulate strategy to
enable an enterprise's IT systems to share processes and data both within
and across enterprises.

EAI Architecture & Tool Evaluation: We study the application

environment and the interfaces of a client's enterprise, evaluate the tools
and recommend an appropriate EAI tool.

“Build” Offerings
Intra-Enterprise Application Integration: We enable integration of
intra-enterprise applications which includes legacy systems, ERP, CRM, SCM,
e-Procurement, packaged applications and custom-built applications using
technologies such as message-oriented middleware, distributed objects,
transactional middleware, message brokers and other EAI products.

Inter-Enterprise Application Integration: We enable integration of an

enterprise's IT systems with those of its business partners aka B2B integration.

MarketPlace Solutions: We facilitate a business to join and derive benefits by

being part of a marketplace.

Industry specific - Vertical market solutions: We enable building of

interfaces for various industry segments.

Product-centric EAI solutions: We design, architect and formulate

application integration strategies around EAI software solutions from leading
vendors such as Tibco, IBM, SeeBeyond, webMethods to name a few.

“Operate” Offerings
Administration & Maintenance of EAI solutions: Ensuring that
integrated applications keep running with high availability and rapid
response times.
Mobile Computing
 Credentials
For a telecommunication leader, TCS was involved in the integration of the core
back-end systems (Order Entry, CRM, Billing and IP provisioning Systems) using a TIBCO-
based solution.The result was harmonized business processes and smoother coordination
between the application systems.

For a Global Leader in Financial Services, TCS designed and built an Application
Integration solution to integrate IBM-mainframe based OLTP applications with UNIX-
based Java applications.TCS actually designed and built the Hub-and-Spoke Broker
engine as part of the solution.

For a leading Indian manufacturer of Automotive Electrical Systems, TCS

formulated an application integration strategy ,to help it share processes and data across
the disparate systems they had built over the years in order to create a unified IT
infrastructure. See Beyond Technologies' eGate was the tool of choice.

For a global leader in commercial real estate financing and services, TCS
designed and built a TIBCO-based solution to integrate custom-built client/server
applications (Visual Basic/Oracle, Visual Basic/SQL Server) with legacy AS/400 applications,
Workflow (Lotus Domino) applications and ERP (Oracle Financials) applications.

For a global leader in Medical Equipment and Systems, TCS integrated the IBM
mainframe-based CICS OLTP application with custom-built Oracle applications, using
Webmethods.

For a $2 billion world-class electrical, voice and data product supplier

in the US, TCS enabled the organisation to embrace the opportunities provided by the
internet and extend its reach.TCS' use of the latest technology and application integration
strategy for co-existence of the older mainframe system with the newer, web-based
system, helped the supplier in efficiently managing business through a new channel by
leveraging on existing assets.

For the Indian Banking and financial industry, TCS is involved in a large project
which entails building of a communication network for inter-bank communication and
transaction settlement throughout India.The project involves building of infrastructure
and systems that help in connecting all branches of banks in India, using IBM's MQ Series
Integrator.

For a leading manufacturer of agricultural tractors and implements in India,

TCS has been involved in all phases of the development of an extranet, B2B portal using
Bradvision.The extranet was built so as to serve as a link between the company and its
trading partners and has helped in bringing efficiency to the company's supply chain
activities. Necessary interaction between the extranet portal and the backend ERP (SAP)
systems were also provided for by effective use of enterprise application integration
strategy using SeeBeyond's eGate, thus making possible information flow across systems.
 Mobile Computing
Computing
Mobile
Mobile Computing
Wireless! The next phase of the Internet revolution
is here! The advent of small, lightweight,
user-friendly wireless devices, such as internet-
enabled cell phones and wireless PDAs, coupled
with cutting-edge Internet application
development, allows organizations to collect and
distribute data in ways that were unimaginable a
few years ago.

Mobile Computing Practice is a TCS initiative to

develop cutting-edge solutions and applications
for the mobile enterprise.

Our Competencies
• TCS is a Mobile Information Solution Developer, which, coupled with its rich
experience in Systems Integration and our large technology bandwidth, enable
it to deliver end-to-end business solutions in various Mobile Computing
segments.

• TCS has a rich experience on a vast technology bandwidth in developing

solutions catering to the unique needs of its customers. We have already
executed more than 20 assignments in the Mobile Computing Segment for our
customers worldwide.

• We have an ability to capture and deliver virtually any content to any device.

• We are committed to providing secure, real world, on-the-move solutions that

meet unique needs, working on the Evolve, Embrace & Extend philosophy.
 Mobile Computing 45 | 46

Our Offerings

“Think” Offerings
Mobile-ORG:

TCS' Mobile-ORG service offering introduces organizations to the Wireless

and Mobile Computing world and assesses the business needs for
delivering a secure mobile information solution. It provides organizations
with a step-by-step guide to transform into a mobile organization.

The Consultancy Model addresses the issues of mobility, information

security, business information accessibility, organization structure, critical
business process, etc. Such a representation is used to derive the Mobile
Computing Architecture.

WE-Secure:

TCS' wireless security offering provides a comprehensive solution to

secure enterprise wireless solutions. It includes Strategy, Design, Audit and
Implement, secure wireless networks and solutions.

“Build” Offerings
Development & Systems Integration solutions:

We undertake development of enterprise solutions across various industry

verticals on mobile platforms bearing in mind the investment in existing
technologies and extending them to the wireless platform with minimum
investment.

Key elements of this offering are:

PDA Applications: We undertake application development and

consultancy services to provide secure mobile applications on Palm OS,
Symbian EPOC, Windows CE, RIM and J2ME enabled devices.

Wireless Internet Solutions: We enable implementation of solutions on

Wireless Internet technologies like WAP, SMS, Palm.Net, VoiceXML and
i-Mode.

Multi-Channel Systems: We develop generic solutions to provide

information to any device, anywhere, anytime using multi-channel
technologies like XML & SOAP and systems integration on top of Oracle 9i
ASWE, Microsoft .NET mobile, Symbol Technologies and other platforms.

WISP-m-Payment Platform: Through our alliance partners, we offer an

integrated, secure and convenient mobile payment platform to perform
m-Commerce transactions using mobile devices for people on the move.
“Build” Offerings

Infrastructure Solutions:
Through our alliance partner, we provide our customers with wireless
Gateways (for WAP and SMS), WAP Push stack, Browsers for Desktops and
PDA devices, Alert Handling Assistants, and other solutions. We have the
capability to develop and deploy services around them that cater to the
unique needs of our customers.

Industry Specific Offerings:

Insurance Industry: PDA based Insurance Quotation System gives a

quick quote for any product and serves as an electronic rate book for the
Insurance Sales Consultants. Life Insurance Advisor takes a set of
questions from the customer and suggests a Life Insurance product
enabling a customer to take faster decisions. Claims Management
System is a PDA based solution for Loss Assessors / Surveyors that
provides quick access to the allocated assessments they have to do.

Retail Industry: Manufacturers & Dealers can benefit by Dealers On

Move solution that minimizes data capture errors, paper work and
facilitates faster sales. Schedule and routing information on the move is
a PDA based solution for transportation agents, to quickly process the
delivery data, damage and return data at the customer site. Mobile
Warehouse Management System, a Wireless LAN based PDA system can
provide accurate real-time inventory information, keeping track of
inventory entering and leaving the Warehouse with minimal human
interaction. Automated Data capturing system will provide more
accurate inventory measurement, yielding benefits in terms of reduced
need for risk stock, shorter cycle time and lesser labor costs.

Healthcare Industry: PDA based Pharmacy Sales Force Automation

System caters to the needs of Medical Representatives. Hospital Ward
Management, a mobile application, will facilitate the doctor's work on
scheduled ward cases. Medical Equipment Service Agents' Call
Management system will facilitate the medical equipment-servicing
technicians to work on scheduled cases and manual cases.

Framework-based solutions:

Mobile Data Collection Framework: A framework that provides the

underlying architecture for field data collection and synchronization (with
centralized information system) on diverse PDA platforms.

Mobile Call Center: A generic call center framework with a multi-channel

interface - available over Web, WAP and SMS for users and administrators
to Log & Assign calls, Track status, View solution details and more -
anywhere, anytime.

Banking Anywhere: TCS Mobile eBankWorks is an Internet Banking

System that provides features like online balance inquiry, list of
transactions, funds transfer, stop payment, bill payment, financial alerts,
etc., over Web, WAP and SMS channels.
 Mobile Computing 47 | 48

“Operate” Services
Maintenance

TCS provides maintenance services for mobile platforms and solutions.

The scope includes setup, integration, enhancements, system support,
among others.

Credentials

For a leading US-based organization, TCS developed an extension of their

corporate Extranet to deliver information on Palm VII and RIM Blackberry devices online,
anywhere, anytime.

For a UK-based General Insurance organization, TCS has developed an Insurance

advisor solution for sales agents to facilitate policy selling in the field.The implementation
is on a PalmOS-based device and the information is synchronized periodically with a DB2
database at the backend.

For a leading FMCG organization in Japan, A Windows-CE based solution to

support Pre-Sales data gathering and analysis, while the field representatives are on the
move. Information synchronized with the backend decision support System on a daily
basis.The solution replaces the existing paper-based feedback mechanism, which has
reduced the cycle time of analysis from 3 weeks to an almost daily basis.

For a leading appliance manufacturer in the US, A PalmOS and barcode scanner
solution to track delivery of appliances to customers and capture signature and other
details almost online.

For a leading entertainment company in Finland, a gaming application was

developed by TCS. It uses pre-defined keywords as SMS messages to track commands
from various players and take necessary action.

For a leading retail product vendor in USA, which manages stocks and goods in a
retail warehouse.The stock information is captured on a Palm device and sent over the
wireless LAN, setup in the warehouse, to the main server of the organization.

For a leading Cellular Operator in Europe, TCS had audited and defined
architecture for infrastructure platforms for managing new mobile data services.

For a leading pharmaceutical company in Asia Pacific, TCS had developed a

solution for medical sales representatives on handheld PCs running Windows CE, to track,
control, manage and report their daily activities.
IT Project Manager of a leading Insurance Company in
Europe:

"We have achieved something with the PDA Quotes

project, which is rare. Project was implemented to time,
budget and quality of deliverable was very high. End
users are satisfied and 'love' the application built. I would
have no hesitation about using TCS again.”

Senior Program Coordinator for a healthcare equipment

manufacturing firm in USA:

"I just wanted to say that TCS has been a great asset to
rolling out the second generation of our PDA application.
TCS is, by far, a much better developer than the
predecessors. We should have no problem winning over
the field when the second generation is rolled out."
Industry Practices
Banking
Financial Services
Insurance
Telecom
Manufacturing
Retail
Transportation
Healthcare
Utilities
Government

Service Practices
eBusiness
Application
Development &
Maintenance
Architecture &
Technology Consulting
Engineering Services
Infrastructure
Development &
Management
Computer Security
Large Projects
Quality Consulting
Elephant Design

SP>eBusiness
© 2001 Tata Consultancy Services
All rights reserved.

Air India Building 11th Floor Nariman Point Mumbai 400 021
Tel 91 22 2024827 e-mail tcs_corpoffice@mumbai.tcs.co.in www.tcs.com