Page Troubleshooting

Page hit tracking doesn't work

Page hits are being tracked by a tracking pixel. That is simply a 1 pixel GIF image in
the source code of the Page source code. When a page is hit by a browser, it tries to
load the images in it. The image load request is actually what Mautic needs to track
the page hit action.

If the tracking doesn't work, check:

1. The tracking doesn't work for logged in Mautic

administrators. This way statistics aren't skewed by
Mautic administrators looking at the page result while
editing a page. So make sure you are logged out of
Mautic or use an incognito browser window while
testing the tracking.
2. The tracking pixel isn't part of the page you want to
track. Mautic can only track pages which have the
tracking pixel in their source code.
3. The tracking pixel is not configured correctly. You can
confirm this by looking at the dev tools of your
browser. While looking on the page you wish to track,
open the dev tools (press F12), go to the Network tab
and reload the page. You'll see all the requests which
were made. Filter those requests to images only and
find the mtracking.gif image. Does it have status 200? If
not, the path to your Mautic instance is probably
incorrect.