Smart City: How collaborative

technology reshaping public

entities
Digital Business and Business Intelligence

T.I Maulana & TMY Khudri 9/17/19

The current development of emerging
technology leads not only the private sector
but also public service providers to innovate
the way of delivering service. Nowadays,
from a small city to a megapolitan city push
themselves to implement what then so-
called “smart city”.
Hitherto, the capital city of Jakarta has run a
program called Jakarta Smart City (JSC)
that combines the culture of government
bureaucracy and start-ups in IT. JSC
focuses on six indicators including mobility,
environment, economy, people, government
and living. JSC underlines that those goals
must be achieved for a city be a smart one
and the key to achieve those goals is
technology. Via many complaint channels,
the residents may report any problems
(such as flood, illegal parking, waste, crime,
etc) in the city which then followed up by
government officers through Citizen
Relation Management (CRM). The city is
also equipped with JSC Monitoring room as
a centre to coordinate and complete citizen
reports. The so far results are promising, it
reduces time spent to resolve citizen’s
report from 300 hours to 28 hours in
average.
CRM is not the only one smart city
champion for the capital. Recently, the
government has launched a crowd-sourcing
app, BERiDE which allows the citizens to
participate in developing the city by sharing
their ideas. It amplifies the city’s vision to be
a “City 4.0” which reshape the government
as a collaborator while the citizens are the
co-creator. Some other apps serve Jakarta
including Travi for public transportation
information, Jakarta Aman for emergency,
Info Pangan Kita for staple goods price
information, and i-Jakarta as a public digital
library.
From the above practice, the application
developer is one of key factors for a smart
city. After a success story in Jakarta, Qlue –
one of Indonesia’s largest smart city
ecosystem company, expands its footprint
outside the capital city. It chooses Bandung,
Makassar and Kupang to provide a service
that allows the residents report a problem to
be responded quickly by the respective
government. From a source quoted that the
company has chosen those cities as the IT
infrastructure as well as government’s
commitment is strong there.

Questions:
1. How could a city can be deemed a smart city?
2. What are the technology enablers for the concept of smart city implementation?
3. How do the above mentioned apps support the city in attaining its smart city goals?
4. Based on the above examples of smart city implementation, what do you think the benefits of
smart city concept?
5. It is mentioned that IT infrastructure is among other things considered by Qlue to implement
smart city. What does IT infrastructure mean?
6. What do you think the current challenges of smart city program in Jakarta?

Sources:
• https://www.jetro.go.jp/ext_images/indonesia/pdf/smartcity/seminar2018/B1DKIJakarta.pdf
• https://www.thejakartapost.com/news/2019/01/14/four-years-on-ahoks-smart-city-legacy-lives-
on.html