Customer Needs

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https://game.ilsworld.com/mpl/web5/engine.php?tpl=print&studentID=...
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Customer Needs Quantec Quarter 2
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1 of 7 11/5/2019, 8:55 PM
Customer Needs
hange P
https://game.ilsworld.com/mpl/web5/engine.php?tpl=print&studentID=...
hange P
XC ro XC ro
F- d F- d

uc

uc
PD

PD
!

!
W

W
t

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O

O
N

N
y

y
bu

bu
to

to
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Costcutter - Top 10
Peace of mind-safe,secure,no hassle 133

Minimum complexity for operators 128

Easy to use 127

Easy to set up and use new PC 125

Little training needed before use 124

Computers are lowest price 123

Want more productive operators 120

Competent sales personnel 115

Reliability of product (up-time) 113

Savings in operator cost (training) 113

0 20 40 60 80 100 120
Customer Needs And Wants

2 of 7 11/5/2019, 8:55 PM
Customer Needs
hange P
https://game.ilsworld.com/mpl/web5/engine.php?tpl=print&studentID=...
hange P
XC ro XC ro
F- d F- d

uc

uc
PD

PD
!

!
W

W
t

t
O

O
N

N
y

y
bu

bu
to

to
ww

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C

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Innovator - Top 10
Fast access to graphical images 129

Vendor is technical leader 129

Want high performance over price 126

Easy to tie into local area network 124

Can see, work on multiple programs 123

Fast processing and output 123

Ultra fast, handle large tasks 122

Security - able to back up data 122

Able to tailor to individual needs 121

Quick response to commands 120

0 20 40 60 80 100 120
Customer Needs And Wants

Mercedes - Top 10
Easy to tie into local area network 130

Fast access to graphical images 130

Security - able to back up data 130

Fast processing and output 129

Able to work on tiny graph. detail 129

Fast network/internet 129

Ultra fast, handle large tasks 128

Want high performance over price 127

Can see, work on multiple programs 127

Can handle large scale tech. tasks 125

0 20 40 60 80 100 120
Customer Needs And Wants

3 of 7 11/5/2019, 8:55 PM
Customer Needs
hange P
https://game.ilsworld.com/mpl/web5/engine.php?tpl=print&studentID=...
hange P
XC ro XC ro
F- d F- d

uc

uc
PD

PD
!

!
W

W
t

t
O

O
N

N
y

y
bu

bu
to

to
ww

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Workhorse - Top 10
C

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Peace of mind-safe,secure,no hassle 125

Easy to use 122

Multi-purpose workstation 122

Fast service response time 121

Monitor is easy on eyes 120

Computers are lowest price 120

Available in all local markets 119

Reliability of product (up-time) 118

Local technical service 117

Security - able to back up data 117

0 20 40 60 80 100 120
Customer Needs And Wants

Traveler - Top 10
Can connect to office when on road 128

Able to send and receive emails 127

Can use on the road 126

Reliability of product (up-time) 123

Portability 122

Monitor is easy on eyes 121

Small footprint/size - slim design 120

Peace of mind-safe,secure,no hassle 119

Local technical service 119

Want to use live video 118

0 20 40 60 80 100 120
Customer Needs And Wants

4 of 7 11/5/2019, 8:55 PM
Customer Needs
hange P
https://game.ilsworld.com/mpl/web5/engine.php?tpl=print&studentID=...
hange P
XC ro XC ro
F- d F- d

uc

uc
PD

PD
!

!
W

W
t

t
O

O
N

N
y

y
bu

bu
to

to
ww

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Costcutter - Top 6
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Easy to navigate on web site 130

Security of my credit card/identity 128

Wants human sales reps/support 124

Easy to make purchase on web 121

Like to buy on the web 114

Able to track my purchase 111

0 20 40 60 80 100 120
Web Customer Needs and Wants

Innovator - Top 6
Security of my credit card/identity 135

Easy to make purchase on web 122

Easy to navigate on web site 121

Like to buy on the web 116

Able to track my purchase 116

Wants human sales reps/support 104

0 20 40 60 80 100 120
Web Customer Needs and Wants

5 of 7 11/5/2019, 8:55 PM
Customer Needs
hange P
https://game.ilsworld.com/mpl/web5/engine.php?tpl=print&studentID=...
hange P
XC ro XC ro
F- d F- d

uc

uc
PD

PD
!

!
W

W
t

t
O

O
N

N
y

y
bu

bu
to

to
ww

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Mercedes - Top 6
C

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Security of my credit card/identity 137

Easy to navigate on web site 122

Wants human sales reps/support 121

Like to buy on the web 116

Able to track my purchase 116

Easy to make purchase on web 105

0 20 40 60 80 100 120
Web Customer Needs and Wants

Workhorse - Top 6
Easy to navigate on web site 132

Security of my credit card/identity 126

Wants human sales reps/support 124

Easy to make purchase on web 124

Like to buy on the web 120

Able to track my purchase 112

0 20 40 60 80 100 120
Web Customer Needs and Wants

6 of 7 11/5/2019, 8:55 PM
Customer Needs
hange P
https://game.ilsworld.com/mpl/web5/engine.php?tpl=print&studentID=...
hange P
XC ro XC ro
F- d F- d

uc

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PD

PD
!

!
W

W
t

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O

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N

N
y

y
bu

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to

to
ww

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Traveler - Top 6
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Security of my credit card/identity 134

Able to track my purchase 128

Wants human sales reps/support 124

Easy to navigate on web site 121

Like to buy on the web 119

Easy to make purchase on web 112

0 20 40 60 80 100 120
Web Customer Needs and Wants

7 of 7 11/5/2019, 8:55 PM