According to Kotler,( 2003).

When employees are well-served by their customers, even though the rent of your hotel
is expensive, they will still be willing to pay for your good dealings and services, and
more likely to accept price increases.

not all customers are looking at the luxury of the hotel

Customers usually look first at how you can handle your them second even if your hotel is not high class.
As long as your service is good they will still enjoy to stay at the hotel to work with

An important issue to consider is the extent to which customer satisfaction is in uenced by the provision
of a quality service and a quality core product. A few studies have sought to predict customer
satisfaction based on perceptions of the core product and ancillary services (Brady et al., 2006;
Greenwell et al., 2002; Tsuji et al., 2007)