Industrial Training Report

Presented By: - Chintan.D.Bhansali

NCHM Roll Number: -

Hotel’s Name: - Grand Hyatt Mumbai Hotel & Residences.

Training Period: - 1st July 2019 – 25th October 2019.

Training Manager: - Ms. Tanvi Kokate.

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 ACKNOWLEDGEMENT

The internship opportunity I had with Grand Hyatt Mumbai Hotel & Residences was a great
chance for learning and professional development. Therefore, I consider myself as a very
lucky individual as I was provided with an opportunity to be a part of it. I am also grateful for
having a chance to meet so many wonderful people and professionals who led me though this
training period.

I sincerely thank Mr. Arun Kumar Singh, the principal of our institution, in making sure all
students achieve a good exposure of the industry by letting us train in some of the best hotels
across India.

I express my deepest gratitude to Ms. Medha Bhattacharya & Ms. Mudita Singh, the training
coordinators of the summer batch of 2019-20, for taking part in useful decision & giving
necessary advices and guidance and arranged all facilities to make the training easier. I
choose this moment to acknowledge their contribution gratefully.

Bearing in mind, I am using this opportunity to express my deepest gratitude and special
thanks to Ms. Tanvi Kokate, the Training Manager of Grand Hyatt Mumbai Hotel &
Residences who in spite of being extraordinarily busy with her duties, took time out to hear,
guide and keep me on the correct path and allowing me to carry out my training at this
esteemed organization.

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 INDEX

SR NO. TOPIC PAGE NO.

1 Acknowledgement 2

2 Hyatt Hotels Corporation 4

3 Hospitality Brands 6

4 Grand Hyatt Mumbai Hotel & Residences

5 Training Schedule

6 F&B Service

7 Food Production

8 Housekeeping

9 Front Office

10 Conclusion

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 HYATT HOTELS CORPORATION

Hyatt Hotels Corporation is an American multinational hospitality company that manages

and franchises luxury hotels, resorts, and vacation properties. The Hyatt Corporation came
into being upon purchase of the Hyatt House, at Los Angeles International Airport, on
September 27, 1957. Currently, Hyatt has 1235 properties all over the
world. Fortune magazine ranked Hyatt #186 on its list of "America's Best Employers" for
2018.

 HISTORY
The first Hyatt House opened in 1954 by entrepreneurs Hyatt Robert von Dehn
and Jack Dyer Crouch as a motel near Los Angeles International Airport. In 1957, the
hotel was purchased by entrepreneur Jay Pritzker for $2.2 million. His younger
brother, Donald Pritzker, also took on an important role in the company. Considering
the growing use of air travel for business, the Pritzker brothers realized that locating a
high quality hotel near a major airport was a valuable business strategy. Within two
years, they opened Hyatt House motels near San Francisco International
Airport and Seattle–Tacoma International Airport.
In 1967, Hyatt Regency Atlanta becomes the first Hyatt Regency property. The
dramatic, 22-story atrium lobby and groundbreaking design spawn many imitators,
and define Hyatt as a leader in global hospitality.
In 1969, Hyatt opened its first hotel outside the United States, when it was awarded
the management contract for the President Hotel in Hong Kong. The President Hotel
was renamed the Hong Kong Hyatt Hotel (later known as the Hyatt Regency Hong
Kong).
In 1972, Hyatt formed Elsinore Corporation, a subsidiary to operate the Four Queens
Hotel and Casino and the Hyatt Regency Lake Tahoe Resort, Spa & Casino. After
Hyatt became a private company in 1979, Elsinore was spun off as a public company.
The company opened the Playboy Hotel and Casino as a joint venture with Playboy
Enterprises.
Always on the cutting edge of customer service, Hyatt opened a central reservations
office in Omaha, Nebraska-with a dedicated toll-free 800 number.
In 1980, Grand Hyatt New York and Park Hyatt Chicago open and add two iconic brands
to Hyatt's portfolio. Hyatt ran resort hotels, starting with the Hyatt Regency Maui in 1980.

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 In June 2004, substantially all of the hospitality assets owned by Pritzker family business
interests, including Hyatt Corporation and Hyatt International Corporation, were
consolidated under a single entity called Global Hyatt Corp. On June 30, 2009, Global
Hyatt Corporation changed its name to Hyatt Hotels Corporation.
In December 2004, Hyatt Hotels Corporation acquired AmeriSuites, an upscale chain of
all-suite business class hotels from affiliates of the Blackstone Group, a New York-based
private equity investment firm. Blackstone had inherited AmeriSuites from its 2004
acquisition of Prime Hospitality. The AmeriSuites chain was rebranded and called Hyatt
Place, a competitor to the limited-service products Marriott International's Courtyard by
Marriott and Hilton Worldwide's Hilton Garden Inn.
At the same time, Hyatt acquired limited service company Summerfield Suites from the
Blackstone Group. Blackstone had inherited Summerfield Suites from its purchase
of Wyndham International. In January 2012, Hyatt Summerfield Suites were rebranded as
Hyatt House to compete in the "upscale extended stay market" against Residence Inn,
Homewood Suites, and Staybridge Suites.
In 2009, Hyatt completed an initial public offering and began trading publicly on the New
York Stock Exchange under the symbol H.
The Hyatt Regency brand is the oldest brand in the company, with the Grand Hyatt and
Park Hyatt brands being introduced in 1980. Some of these are styled as "resort"
properties, and may have spas or other recreational facilities. Other brands include Hyatt
Place, designed as a limited service offering for business travelers. An extended stay
chain, Summerfield Suites, was acquired by Hyatt in 2005, and was renamed Hyatt House
in January 2012. Hyatt launched the Andaz brand in April 2007. The first Andaz hotel
was the Great Eastern Hotel in London, followed by hotels in San Diego, West
Hollywood, Shanghai and New York City.
On November 2013, Hyatt introduced their first all-inclusive resort brands, Ziva and
Hyatt Zilara.
In 2015, The Hyatt Centric brand launches with its first location in Chicago offering
accessible, chic lodgings in prime city locations for the cosmopolitan traveler.
In 2016, The Unbound Collection by Hyatt becomes the 12th brand in Hyatt’s portfolio,
introducing guests to a whole new range of experiences.
On March 1, World of Hyatt launches as a re-imagined loyalty program designed to
deepen engagement with Hyatt’s most loyal guests.

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 HOSPITALITY BRANDS

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