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Mobile: 9492188628: Career Objective
Mobile: 9492188628: Career Objective
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Mobile: 9492188628
Career Objective:
To seek a challenging position in a reputed organization, where my technical, a System Administrator
analytical and communication skills can be put in for the accomplishment of organization’s goals and its
continuous improvement.
Summary of Experience:
Experience in the field of Network and Servers where Planning, Implementation, Administration and
troubleshooting are involved with multiple platforms of OS viz., Microsoft Windows 2003, 2008,2012,2016,
Windows 7/8/10 and Linux.
Professional Experience:
Working with Mahindra and Mahindra, Hyderabad since Jan 2017 to Sept 2019.
Academic Qualification:
Master of Technology in Wireless and Mobile Communication (2013-2015) from CVR College of
Engineering (An autonomous Institution)-Hyderabad with 65% aggregate.
Intermediate (2007-2009) from Board of Intermediate Education, A.P. with 75% aggregate.
Installation and Administration of Windows7/8/10 and update them with latest service pack.
Diagnose and fix end-user technical issues using remote tools in a systematic process-
oriented manner.
Proactive approach towards improving mean time to repair, and mean time between failure
metrics for core IT services.
Exceeding targets for Service Desk KPI’s, such as first time resolution, average call
duration, speed to respond and Service Level Agreements.
Migration of User profiles from one domain to another domain using third part tools.
Joining and removing System into/from Domain, resetting password for the users.
Logging call in BMC Remedy, Taking follow up and feedback from every user in day to
day communication.
Migration of User profiles from one domain to another domain using third part tools.
Configuring mail in Ipad, Android, windows and blackberry phones..
Strengths:
Hardworking, self-confident meets deadlines on task entrusted and ample analyzing capacity.
Takes Initiativeand no additional directions are required once work is explained and assigned.
Able to work together with other engineers and individuals to solve and define the developmental
problems
IT Skills:
Other Technologies:
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Personal Profile:
D.O.B : 04-08-1992
Nationality : Indian
I hereby certify that all the information provided above is true to the best of my Knowledge.
Place: Hyderabad
G. PRADEEP