SAP Fiori SD Apps

Introduction to Fiori for

Internal Sales
Representatives
October, 2013
SAP Smart Business for Sales Order Fulfillment

Benefits
Provides full insights into all issues of the Order-to-Cash process, by
raising attention onto most critical issues
Enables the decision preparation via communication and
collaboration with internal and external partners (Contacts, SAP Jam,
eMail)
Offers the possibility to run actions directly and track the solution
progress via notes

User Story
The internal sales representative gets an easy and fast overview of the
current order fulfillment situation to be able to monitor, manage and
collaborate on sales orders due to shipping and invoicing so that
agreements between customer and company can be easily fulfilled in
time and quality.
The App:
Provides the internal sales representative a quick big picture on the
current sales order fulfillment situation so that he or she can decide
which area to focus on with the follow-up activities
Offers the internal sales representative a prioritized list with the key
characteristics of the sales order with unfinished overdue fulfillment
process, in order to focus on the most important first
Supports the internal sales representative with the relevant insights,
contacts and collaboration features
Enables the internal sales representative to run actions directly and
document the solving progress via notes

© 2012 SAP AG. All rights reserved. Internal 2

SAP Smart Business for Sales Order Fulfillment

Key Capabilities

Launchpad - SAP Smart Business

Provide relevant KPIs for Sales Order Fulfillment Issues, in
real time on desktop and tablet
Tailored to the users’ needs, by filtering on specific business
categories like Sales Organization, Customer, issue types,
process stages, etc.
Prioritized list of sales orders with issues in the process stages in
order, in delivery and in invoice, sorted by due days
Collecting relevant specific insights for the issues in order to run the
actions
Check availability and confirm ordered quantities
Remove billing blocks at the header or item level and if
required, edit payment terms
Coordinate with credit representatives to determine whether
sales orders with credit blocks should be
System Requirements / App released or rejected
Create delivery documents for complete or partial deliveries
Prerequisites Remove shipping blocks, and for other shipping issues that
you resolve, trigger the shipping process
SAP Smart Business for SAP ERP 1.0
Create accounting and invoice documents
SAP Fiori for SAP ERP on SAP HANA Live 1.0
Collaboration via SAP Jam and documenting via notes
SAP ERP 6.0 Ehp7 SP02

© 2012 SAP AG. All rights reserved. Internal 3

Sales Order
Fulfillment
User Story
The Order-2-Cash process is highly automated
but whenever the process falls behind, the
Internal Sales Representative needs to know
that something is going wrong in order to take
appropriate action.

There is a lot of expert knowledge necessary

to find the necessary information and how to
solve the specific issues.
 SAP Smart Business for Sales Order Fulfillment
- Launchpad

© 2012 SAP AG. All rights reserved. Internal 6

SAP Smart Business for Sales Order Fulfillment
– Main List

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 SAP Smart Business for Sales Order Fulfillment
– Issue Resolution

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