Franchise Operations

Role Profile – Store Team Member - Instore

Role Purpose

Contribute to the store operation by providing excellent customer service over the phone or
face to face and/or delivery of our products within the guidelines and standards set by
Domino’s Pizza UK & Ireland Ltd and the local Franchisee.

Key Accountabilities & Responsibilities

Customer Service & Sales Generation
¾ Maintain brand image by:-
o providing an excellent customer service to all customers within service level
standards as outlined in the Team Members training guidelines
o handling customer concerns effectively
o conforming to uniform and grooming standards as outlined in the Uniform
Standards Policy
¾ Develop and maintain service standards by contributing to HTA measures for the
specialist sections
¾ Up sell at every opportunity to maximise store sales

Food Hygiene
¾ Handle food in accordance with laid down procedures and hygiene standards
¾ Replenish stock levels and make lines in accordance with food rotation standards and
the Food Safety Management System (FSMS) and HACCP guidelines.
¾ Discard stock/waste in line with food hygiene guidelines and HSE guidelines
¾ Report all food wastage to a manager or document the wastage in line with store
procedures
¾ Replenish drinks and desserts in line with standard operating systems
¾ Sanitise surfaces within standards
¾ Contribute to all aspects of maintaining a clean and hygienic store including washing
tools, work surfaces, sweeping and mopping inline with the store cleaning rota and
clean close checklists

Cash Handling
¾ Manage cash and card transactions effectively in accordance with laid down
procedures to ensure fraud/shortages are minimised
¾ Provide correct change to customer
¾ Advise management if till needs to be skimmed throughout the shift

Quality
¾ Produce high quality products, adhering to consistent portion control and itemised
evenly to the standards laid down
¾ Ensure sufficient ingredients in stock and prepared for a 2 hour service
¾ Determine pizza quality, call for remakes and eradicate errors
¾ Cut and box in accordance with standards laid down

Safety and Security

¾ Observe health and safety rules at all times
¾ Adhere to all safety and security procedures
¾ Load and unload oven quickly and safely
 Franchise Operations

Teamwork
¾ Contribute to the work of others during periods where your area of specialism is slow
and display a commitment and spirit of co-operation towards others
¾ Contribute to continuous quality improvement by providing feedback to fellow team
members when appropriate
¾ Contribute to the operation of the store in all aspects, which will include undertaking
duties that might not normally be considered part of the role e.g. distributing leaflets
as part of the local store marketing campaigns
¾ Communicate effectively and courteously to all Team Members recognising and
respecting everyone’s contribution
¾ Take responsibility for own development and training by working diligently through
induction training and any role specific training as directed by management
¾ Sell more pizza, have more fun!

Key Relationships in General

Person(s)
Store Team Members
Delivery Drivers
Management
Customers
Suppliers

Key Skills, Knowledge, Experience and Competencies:

x Able to work quickly, and to “hustle positively” during the busy period (“rush”)
x Able to accurately handle orders, cash and card transactions
x Able to communicate verbally, to be understood and the ability to remain courteous
and polite at all times
x Basic knowledge of computer systems, basic keyboard skills
x Experience in a service environment is essential and previous experience in a casual
dining environment would be an advantage

Additional Information
x This role involves standing, lifting, carrying, reaching and other physical demands
x The work conditions can often incur extreme temperatures during winter and summer
with the heat from the oven and the coolness from the walk in fridge, coupled with
outdoor activities such as refuse disposal, deliveries and cleaning windows.
x Individuals will be exposed to cornmeal dust
x Other tasks involve hand tasks and include shaping pizza dough, pinching and folding
boxes, use of peel to extract products from oven, cutting pizza with a wheel
x The work is repetitive and can be pressurised during busy periods
x All individuals must be able to take an order that involves talking and hearing over the
phone or face to face

This role profile is not exhaustive and provides a general overview of the scope of the role.
Such duties from time to time may be amended by the Company and from time to time job
holders will be required to undertake other duties as necessary to meet the needs of the
business.