SECTION 1 Questions 1 - 10

Questions 1 -10

Complete the notes below.

Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.

REAL ESTATE COMPLAINT FORM

1. Name: Jane McSweeny or MacSweeny

2. Address 3 Maugher St, Wendouree,

Postcode: 3355

Contact telephone number: 334756 3. Extension: 3176

4. Call before 8:30 and after 6:00 (after work has finished)

Problem: Rent has been 5. raised by landlord

Commencement date of rent: 6. February 1

End of contract date: 7. August 1

We agreed:
 If needed, will send a letter to the Rental Tenancy Board

 Expecting problem to be 8 solved

Advice for customer:

 Come in and meet with 9 General Manager if needed

 Wait until a response is received from the landlord

 10 write a letter listing the events from her point of view

SECTION 2 Questions 11 - 20

Questions 11-13 Complete the notes.

Write NO MORE THAN THREE WORDS for each answer

Questions 14-17

Complete the table below. Write NO MORE THAN THREE WORDS for each answer

Questions 18 - 20

Choose THREE letters A - F.

What THREE items are needed to open a bank account?

 A Passport

B Electricity notice

C Driver's license

D Video rental card

E Telephone bill statement

F Restaurant bill

SECTION 3 Questions 21 - 30

Questions 21 and 22

Choose TWO letters A-E.

What TWO suggestions does Gloria give to Paul?

Questions 23-27

Complete the table below.

Write NO MORE THAN THREE WORDS OR A NUMBER for each answer.

Title Author Year Published Publisher

What should I do? Smith, P 2000 23 Smith Brothers

24 Choosing
25 Printers Ltd OR
University Newton, J. 2000
Printers Limited
Courses
26 Surviving
White, J 27 2004 Brown and Tate
University
Questions 28 - 30

Choose THREE letters A - F

Which THREE points helped Gloria to choose her course?

SECTION 4 Questions 31 - 40

Questions 31-33

Choose the correct letter, A, B or C

31. What is the main reason Jeff choose to study law enforcement?

A. his father was a policeman

B. to aid relations between police and community
C. he had always been interested in law

32. Public satisfaction with law enforcement in the mid 1990s

A. improved
B. decreased
C. remained the same

33. Which chart shows the level of police satisfaction between men and women?
34. Crimes reported in England are

A. decreasing
B. usually theft
C. increasing

35. Jeff suggests an area of future study might be

A. how the public report theft

B. when crimes are committed
C. defining what is a serious crime

Questions 36 - 40
A very happy with service
For questions 36 and 37 write B happy with service
C not happy with service

For questions 38, 39 and 40 write NO MORE THAN THREE WORDS for each answer

Crime Focus of study Response

Male 36 B.
Assault
Female 37 B

38 household NOT house C

Theft
business A
 40 city dwellers OR
39 property damage OR A
city people
damage to property
or vandalism
country living A

END OF SAMPLE TEST ANSWERS