Subject: Performance of domestic airlines for the year 2019.

Traffic data submitted by various domestic airlines has been analysed for the
month of Sept 2019. Following are the salient features:

Passenger Growth

Passengers carried by domestic airlines during Jan-Sept 2019 were 1058.91

lakhs as against 1027.93 lakhs during the corresponding period of previous year
thereby registering annual growth of 3.01% and monthly growth of 1.18% (Ref Table 1).
1500.00 Growth: YoY = + 3.01 %
MoM = +1.18 %
1200.00
Pax Carried (in Lakhs)

1027.93 1058.91

900.00
2018
600.00 2019

300.00
113.98 115.33

0.00
YoY MoM

Passenger Load Factor

The passenger load factors of various scheduled domestic airlines in Sept 2019
are as follows (Ref Table 2):
92.4
93.0

91.7
100.0
87.8
87.5
86.7

86.5

84.7
84.3

81.8
80.9

80.3

90.0
79.0

78.0

80.0
68.2
Pax Load Factor (%)

70.0
53.1
51.0

60.0
50.0
40.0
28.1
22.6

30.0
17.9
14.4

20.0
10.0
0.0

0.0
Air India Spicejet Go Air IndiGo Air Asia Vistara Trujet Star Air Pawan Air Air
hans deccan Heritage
Aug-19 Sep-19
* Jet Airways, Jetlite , Air Odisha and Zoom Air did not operate any flight in the month of Sept2019.

1
 The passenger load factor in the month of Sept 2019 has shown declining trend
compared to previous month primarily due to the end of tourist season.

Passenger Carried

The passenger carried and passenger growth in respect of scheduled domestic

airlines in 2019 as compared with 2018 are as follows:

200.00
180.00
160.00
125.08

121.87

120.25

119.05
118.56

117.93
115.96
115.80

115.57

115.33
115.13
114.65

113.98
113.49

113.54
113.25
109.95
107.44
Pax Carried in Lakh

140.00
120.00
100.00
80.00
60.00
40.00
20.00
0.00
Jan Feb Mar Apr May Jun Jul Aug Sept

Pax 2018 Pax 19

Month wise growth in comparison with previous year

10 9.1

8
6.19
5.62
6
Passenger growth (%)

3.87
4 3.01
2.79

2 1.18
0.14
0

-2

-4
-4.5
-6
Jan-19 Feb-19 Mar-19 Apr-19 May-19 Jun-19 Jul-19
19 Aug-19 Sep-19

2
Cancellations

The overall cancellation rate of scheduled domestic airlines for the month of Sept
2019 has been 1.37%. Airline-wise details of cancellations are as follows:
Air Deccan 36.00
Pawan hans 31.37
Trujet 25.50
Star Air 23.75
Air Heritage 18.18
AI 2.60
IndiGo 0.53
Spicejet 0.48
Vistara 0.26
Go Air 0.12
Air Asia 0.00

0.00 10.00 20.00 30.00 40.00 50.00 60.00 70.00 80.00 90.00 100.00
Cancellation Rate (%)
* Jetairways, jetlite, Air Odisha and Zoom Air did not operate any flight in the month of Sept 2019.

Various reasons of cancellations are indicated below:

Commercial 2.8%

Weather 27.3%

Conse/Misc 3.5%

Operational 6.2% Technical 60.1%

3
 Table 1

TOTAL DOMESTIC PASSENGERS CARRIED BY SCHEDULED DOMESTIC AIRLINES (IN LAKHS) -

YEAR 2019

Percentage Share
Air India Private Total
Month & Year Private
(Domestic) Carriers Domestic Air India
Carriers
Jan 15.30 109.78 125.08 87.8 12.2
Feb 14.53 98.96 113.49 87.2 12.8
Mar 15.19 100.77 115.96 86.9 13.1
Ist Quarter 45.01 309.51 354.53 87.3 12.7
Apr 15.23 94.71 109.95 86.1 13.9
May 16.32 105.54 121.87 86.6 13.4
Jun 15.51 104.74 120.25 87.1 12.9
IInd Quarter 47.07 305.00 352.07 86.6 13.4
Jul 14.79 104.26 119.05 87.6 12.4
Aug 15.15 102.79 117.93 87.2 12.8
Sep 14.95 100.38 115.33 87.0 13.0
IIIrd Quarter 44.89 307.42 352.31 87.3 12.7
Oct
Nov
Dec
IVth Quarter
Total 136.97 921.93 1058.91 87.1 12.9

Percentage Share
Air India Private Total
Data of 2018 Private
(Domestic) Carriers Domestic Air India
Carriers
st
I Qtr 45.06 292.84 337.90 86.7 13.3
nd
II Qtr 44.60 302.34 346.94 87.1 12.9
rd
III Qtr 42.16 300.94 343.09 87.7 12.3
IVthQtr
Total 131.81 896.11 1027.93 87.2 12.8
Growth (%) = 3.91 2.88 3.01

4
 MARKET SHARE OF SCHEDULES DOMESTIC AIRLINES (YEAR 2019)
Passengers Carried (in Lakhs)/Market Share (%)
Month & Year Private Air Carriers
Air India Air Heritage
Jet Airways Jet Lite Spice Jet Go Air IndiGo Air Asia Vistara Pawan Hans Trujet Star Air Air Deccan
Pax Carried 15.30 14.91 2.15 16.66 10.88 53.22 6.67 4.70 - 0.58 0.01 0.00 0.00
Jan
Market Share 12.2 11.9 1.7 13.3 8.7 42.5 5.3 3.8 - 0.5 0.0 0.0 0.0
Pax Carried 14.53 11.33 1.59 15.58 10.27 49.31 5.83 4.52 - 0.51 0.03 0.00 0.00
Feb
Market Share 12.8 10.0 1.4 13.7 9.0 43.4 5.1 4.0 - 0.5 0.0 0.0 0.0
Pax Carried 15.19 5.37 1.34 15.81 11.49 54.41 6.87 4.90 - 0.54 0.04 0.00 0.00
Mar
Market Share 13.1 4.6 1.2 13.6 9.9 46.9 5.9 4.2 - 0.5 0.0 0.0 0.0
Pax Carried 45.01 31.61 5.08 48.05 32.63 156.93 19.37 14.13 0.00 1.63 0.07 0.00 0.01
IstQtr
Market Share 12.7 8.9 1.4 13.6 9.2 44.3 5.5 4.0 0.0 0.5 0.0 0.0 0.0
Pax Carried 15.23 0.86 0.17 14.41 11.90 54.81 6.78 5.17 - 0.57 0.04 0.00 0.00
Apr
Market Share 13.9 0.8 0.2 13.1 10.8 49.9 6.2 4.7 - 0.5 0.0 0.0 0.0
Pax Carried 16.32 0.00 0.00 18.03 13.55 59.80 7.68 5.79 0.00 0.64 0.06 0.00 0.00
May
Market Share 13.4 0.0 0.0 14.8 11.1 49.0 6.3 4.7 0.0 0.5 0.0 0.0 0.0
Pax Carried 15.51 0.00 0.00 18.76 13.30 57.78 7.72 6.48 0.00 0.64 0.05 0.01 0.00
Jun
Market Share 12.9 0.0 0.0 15.6 11.1 48.1 6.4 5.4 0.0 0.5 0.0 0.0 0.0
Pax Carried 47.07 0.86 0.17 51.19 38.76 172.39 22.18 17.43 0.01 1.85 0.15 0.01 0.00
IIndQtr
Market Share 13.4 0.2 0.0 14.5 11.0 49.0 6.3 5.0 0.0 0.5 0.0 0.0 0.0
Pax Carried 14.79 0.00 0.00 18.48 13.26 56.93 7.71 7.15 0.00 0.68 0.05 0.01 0.00
Jul
Market Share 12.4 0.0 0.0 15.5 11.1 47.8 6.5 6.0 0.0 0.6 0.0 0.0 0.0
Pax Carried 15.15 0.00 0.00 18.34 13.91 55.41 7.63 6.84 0.00 0.61 0.04 0.00 0.00
Aug
Market Share 12.8 0.0 0.0 15.5 11.8 47.0 6.5 5.8 0.0 0.5 0.0 0.0 0.0
Pax Carried 14.95 0.00 0.00 17.00 13.27 55.59 7.25 6.64 0.00 0.56 0.05 0.00 0.01
Sep
Market Share 13.0 0.0 0.0 14.7 11.5 48.2 6.3 5.8 0.0 0.5 0.0 0.0 0.0
IIIrdQtr Pax Carried 44.89 0.00 0.00 53.82 40.43 167.93 22.59 20.63 0.00 1.85 0.14 0.02 0.01
Market Share 12.7 0.0 0.0 15.3 11.5 47.7 6.4 5.9 0.0 0.5 0.0 0.0 0.0
Pax Carried
Oct
Market Share
Pax Carried
Nov
Market Share
Pax Carried
Dec
Market Share
Pax Carried
IVthQtr
Market Share
TOTAL Pax Carried 136.97 32.47 5.25 153.06 111.82 497.25 64.14 52.19 0.01 5.34 0.36 0.02 0.01
Market Share 12.9 3.1 0.5 14.5 10.6 47.0 6.1 4.9 0.0 0.5 0.0 0.0 0.1

5
Passenger Complaints during the month

During Sept 2019, a total of 701 passenger related complaints had been received
by the scheduled domestic airlines. The number of complaints per 10,000 passengers
carried for the month of Sept 2019 has been around 0.61. The airline-wise details are as
follows:

Air Deccan 28.5

Air India (dom) 1.6
Spicejet 0.6
IndiGo 0.5
Go Air 0.5
Trujet 0.4
Air Asia 0.3
Vistara 0.1
Air Heritage 0.0
Star Air 0.0
Pawan Hans 0.0

0.0 5.0 10.0 15.0 20.0 25.0 30.0

No. of Complaints/10,000 Pax

* Jetairways, Jetlite,Air Odisha and Zoom Air did not operate any flight in the month of Sept 2019.

Various reasons of passenger complaints are indicated below:

Staff Behaviour Catering Others Refund

4.6% 0.0% 2.7% Fare 3.4%
Disability 0.0%
0.4%

Customer Service
20.1%
Flight Problem
47.8%

Baggage
21.0%

6
 The reason for complaint as percentage compared to the previous month is as
follows:

100.0
90.0
80.0
70.0

51.0
60.0

49.2
47.8
50.0
40.0

21.2
21.0
20.4
30.0

20.1
19.1
18.6
20.0

4.6
4.1
3.4
3.4

3.1
10.0

3.0

2.8
2.7
2.1

0.8
0.7
0.4
0.1

0.1
0.1
0.0
0.0

0.0
0.0
Fare Refund Flight Baggage Customer Disability Staff Catering Others
Problem Service Behaviour

Jul-19 Aug-19 Sep-19

Airline-wise status of redressal of complaints is given at Table – 3.

Compliance of Route Dispersal Guidelines

Airline-wise Compliance of Route Dispersal Guidelines during the month of Sept

2019 is given in the following table.
ASKM Deployment (%) of Category I
Airline
Cat III Cat IIA Cat II
Air India + Alliance Air 118.3 1.50 30.0
Spicejet 104.1 1.39 38.5
Go Air 102.4 1.19 27.0
IndiGo 137.6 1.18 31.9
Vistara 36.6 1.34 14.9
Air Asia 65.4 1.33 40.9
Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed
in Category I)
 Category II - 10%
 Category IIA - 1%
 Category III - 35%

7
On-Time Performance (Scheduled Domestic Airlines)

On-Time Performance (OTP) of scheduled domestic airlines has been computed

for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. Airline-wise OTP
at four metro airports for the month of Sept 2019 is as follows:
OTP at Four Metro Airports
Go Air 85.4

IndiGo 83.7

Air Asia 79.8

Vistara 78.5

Spicejet 74.6

Air India (Dom) 53.1

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

Note: Jet Airways did not operate any flight in the month of Sept 2019.

Airport-wise On-Time Performance of scheduled domestic airlines complying with

Route Dispersal Guidelines is as follows:

Air India (Domestic)

HYD 68.1

BLR 57.9

DEL 55.2

BOM 41.3

0.0 20.0 40.0 60.0 80.0

OTP (%)

8
 Spicejet

HYD 86.1

BLR 80.4

DEL 79.0

BOM 60.3

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

Go Air

BLR 91.1

DEL 90.2

HYD 85.9

BOM 76.0

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

9
 IndiGo

BLR 90.1

DEL 86.4

HYD 85.3

BOM 71.5

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

Vistara

BLR 82.4

DEL 82.3

BOM 73.1

HYD 69.4

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

10
 Air Asia

DEL 83.2

BLR 80.0

HYD 75.7

BOM 72.8

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

Reasons for delay have been analysed, which are presented below. It has been
found that majority of delays have been attributed to ‘Reactionary’.

Airport 4%
Wx 3%

ATC 12%
Misc 1%

Pax 2%
Ramp 2%
Reactionary 64%
Tech 5%

Ops 7%

11
 10.0%
20.0%
30.0%
40.0%
50.0%

0.0%
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
1.32% 0.35%
1.36% 0.31%
0.83% 0.17%
0.41% 0.15%
2.11% 0.56%
1.59% 0.42%
1.28% 0.29%
1.96% 0.23%
0.86% 0.29%
0.76% 0.21%
1.77% 0.42%
1.09% 0.22%
2.00% 0.66%
1.33% 0.38%
1.95% 0.49%
1.92% 0.40%
1.08%

Aug-19
Aug-19
0.40%
3.81% 0.69%
0.89% 0.17%
0.72% 0.07%
Air India

5.62% 0.45%

Sep-19
Sep-19
0.62% 0.03%
1.29% 0.20%
1.48%
Revenue Earned & Seats Sold in Highest Fare Bucket

0.20%
1.46%
in the highest fare bucket on select 20 sectors is as follows:

0.35%
1.15% 0.37%
3.39% 0.96%
% of Seats Sold in Highest fare bucket

2.71% 0.54%
6.40% 2.35%

% of Revenue Earned in Highest fare bucket

5.47% 1.97%
8.90% 3.77%
6.91% 2.38%
1.32% 0.19%
3.43% 0.68%
7.45% 1.89%
1.30% 0.27%
0.32% 0.04%
6.40% 0.51%
The revenue earned and the number of seats sold by scheduled private airlines

12
 10.0%
20.0%
30.0%
40.0%
50.0%
10.0%
20.0%
30.0%
40.0%
50.0%

0.0%
0.0%
0.02% 0.00%
0.31% 0.05%
0.40% 0.08%
0.12% 0.02%
1.63% 0.46%
0.23% 0.05%
0.01% 0.00%
0.00% 0.00%
0.30% 0.05%
0.03% 0.01%
0.77% 0.11%
0.26% 0.03%
0.10% 0.02%
0.61% 0.12%
0.00% 0.00%
0.00% 0.00%

Aug-19
Aug-19
0.05% 0.01%
0.00% 0.00%
0.01% 0.00%
Indigo

0.01% 0.00%

Sep-19

Sep-19
0.04% 0.01%
0.01% 0.00%
0.05% 0.01%
0.12% 0.02%
0.45% 0.14%
0.45% 0.16%
% of Seats Sold in Highest fare bucket

0.41% 0.09%
0.39% % of Revenue Earned in Highest fare bucket 0.10%
0.48% 0.10%
0.02% 0.01%
0.14% 0.02%
0.00% 0.00%
0.65% 0.20%
0.00% 0.00%
0.24% 0.05%
0.08% 0.01%

13
 10.0%
20.0%
30.0%
40.0%
50.0%
10.0%
20.0%
30.0%
40.0%
50.0%

0.0%
0.0%
8.52% 2.19%
6.48% 1.34%
12.19% 3.93%
5.32% 1.64%
6.90% 2.18%
4.31% 1.25%
10.88% 2.72%
6.20% 1.30%
7.29% 1.88%
5.56% 1.55%
3.41% 1.27%
0.54% 0.19%
5.96% 1.71%
0.31% 0.09%
1.16% 0.24%
1.58% 0.36%
1.13% 0.55%
0.97% 0.36%

Aug-19
Aug-19
1.46% 0.42%
0.67% 0.13%
3.60% 0.83%
1.02% 0.16%

Sep-19
Sep-19
29.72% 13.16%
Go Air

4.65% 1.50%
3.85% 1.01%
1.15% 0.40%
2.14% 0.57%
0.85% 0.13%
6.00% 1.63%
% of Seats Sold in Highest fare bucket

0.23% 0.04%
0.00%
0.00% % of Revenue Earned in Highest fare bucket 0.00%
0.00%
0.00% 0.00%
0.00% 0.00%
0.00% 0.00%
0.00% 0.00%
0.00% 0.00%
0.00% 0.00%
4.85% 1.51%
1.20% 0.43%

14
 10.0%
20.0%
30.0%
40.0%
50.0%
10.0%
20.0%
30.0%
40.0%
50.0%

0.0%
0.0%
0.59% 0.09%
1.04% 0.15%
1.16% 0.26%
0.23% 0.05%
1.78% 0.40%
0.36% 0.08%
0.45% 0.08%
0.04% 0.01%
0.32% 0.05%
0.09% 0.01%
1.18% 0.15%
1.19% 0.15%
0.75% 0.13%
0.61% 0.11%
0.66% 0.14%
0.00% 0.00%
0.03% 0.01%
0.00% 0.00%

Aug-19
Aug-19
0.70% 0.15%
0.06% 0.01%
0.00% 0.00%
0.20% 0.05%
Spicejet

Sep-19

Sep-19
0.54% 0.10%
0.00% 0.00%
0.02% 0.00%
0.13% 0.02%
1.31% 0.30%
0.29% 0.07%
1.04% 0.13%
% of Seats Sold in Highest fare bucket

0.03% 0.00%

% of Revenue Earned in Highest fare bucket

0.56% 0.06%
0.45% 0.05%
1.67% 0.27%
1.70% 0.51%
0.18% 0.03%
0.00% 0.00%
0.37% 0.10%
0.09% 0.03%
0.00% 0.00%
0.00% 0.00%

15
 10.0%
20.0%
30.0%
40.0%
50.0%
10.0%
20.0%
30.0%
40.0%
50.0%

0.0%
0.0%
1.65% 0.59%
0.30% 0.13%

0.33% 0.21%
0.33% 0.21%

0.91% 0.28%
0.14% 0.10%

0.04% 0.01%
0.03% 0.03%

0.58% 0.22%
0.25% 0.13%

0.05% 0.02%
0.15% 0.03%

0.00% 0.00%

Aug-19
Aug-19
0.00% 0.00%

2.08% 1.01%
0.03% 0.11%
Vistara

Sep-19
Sep-19
0.50% 0.20%
0.41% 0.08%

0.78% 0.43%
0.12% 0.06%

0.00% 0.00%
0.01% 0.03%
% of Seats Sold in Highest fare bucket

0.00% 0.00%

% of Revenue Earned in Highest fare bucket

0.00% 0.00%

0.33% 0.15%
0.14% 0.06%

0.70% 0.22%
0.96% 0.31%

0.27% 0.24%
0.18% 0.20%

16
 10.0%
20.0%
30.0%
40.0%
50.0%
10.0%
20.0%
30.0%
40.0%
50.0%

0.0%
0.0%
1.98% 0.41%
0.28% 0.06%

0.27% 0.05%
0.18% 0.03%

0.12% 0.02%
0.03% 0.00%

0.18% 0.02%
1.17% 0.14%

2.29% 0.52%
1.66% 0.36%

Aug-19
Aug-19
0.78% 0.12%
0.07% 0.01%

0.24% 0.03%
Air Asia

Sep-19

Sep-19
0.16% 0.02%

1.48% 0.16%
0.00% 0.04%

0.21% 0.04%
% of Seats Sold in Highest fare bucket

0.09% 0.02%
% of Revenue Earned in Highest fare bucket
2.09% 0.47%
0.46% 0.09%

0.02% 0.00%
0.24% 0.03%

0.72% 0.09%
0.00% 0.00%

17
Compliance of CAR Section 3, Series M, Part IV

In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV,
airline are required to submit data on number of cases of denied boarding, cancellations
and delays along with the status on a monthly basis.

Airline Denied Boarding Cancellations Delays Beyond 2 Hrs

No. of Status of No. of Status of Facilities No. of Status of
Pax Facilities & Pax & Compensation Pax Facilities
Affected Compensation Affected Affected
 Refund  Refreshments
 Refunds
 Rebooked on  Refunds where
 Rescheduling
582 other flights 3050 58147 pax desired
 Hotel
Air India  Hotel  Rescheduling
accommodation
accommodation  Amount spent
 Compensation of Rs.
 Compensation of on facilitation of
18.92 lakhs
Rs 26.14 lakhs Rs. 52.14 lakhs
Pawan Nil 9 Compensation of Rs 3
Nil Nil
hans 0.29 lakhs
 Refreshments
 Refreshments  Transfer to other
347 Compensation of 4723  Rescheduling 47825 airlines
SpiceJet
Rs 10.06 lakhs  Compensation of Rs.  Amount spent
37.53 lakhs on facilitation of
Rs. 62.73 lakhs
 All pax given
refreshments
Nil 345  Refreshments 5216
Go Air Nil  Refunds where
 Rescheduling
pax desired
 Rescheduling
 Refreshments
17 Compensation of 11366  Rescheduling 29698
Indigo  Refreshments
Rs 1.40 lakhs  Compensation of Rs.
0.13 lakhs
 Refreshments
12 345 5589  Rescheduling
Compensation of Compensation of Rs
Air Asia
Rs 0.43lakhs 2.51 lakhs  Amount spent on
facilitation of Rs
19.76 lakhs
2 Compensation of 488 Compensation of Rs 7878  Refreshments
Vistara
Rs 0.03 lakhs 0.90 lakhs  Rescheduling
 Refreshments
 Rescheduling
Compensation of  Compensation of Rs
TruJet 17
Rs 1.05lakhs
2826 48  Amount spent on
2.20 lakhs
facilitation of Rs
0.03 lakhs
Amount spent on
 Refreshments
Star Air Nil Nil 187 39 facilitation of Rs
 Rescheduling 0.07 lakhs
Air Compensation of Rs
Nil Nil 2 Nil Nil
Deccan 0.04 lakhs
Amount spent on
Air Compensation of
33 Nil Nil 36 facilitation of Rs
heritage Rs 0.18 lakhs
0.10 lakhs

18
 SUMMARY

Denied Boarding Cancellations Delays

No. ofPax Facilities & No. ofPax Facilities & No. ofPax Facilities
Affected Compensation Affected Compensation Affected
Rs 62.52 lakhs Rs. 134.82
Rs. 39.29 lakhs
1010 23341 compensation 154479 lakhs towards
compensation
and facilities facilitation

19
 Table 2

MONTH-WISE SEAT FACTOR OF SCHEDULED OPERATORS IN 2019

(PASSENGER LOAD FACTOR IN PERCENTAGE)

Month Air India Jet Jet Spice Go IndiGo Air Vistara Trujet Star Pawan Air Air
(Dom) Airways Lite Jet Air Asia Air Hans Deccan Heritage
Jan 80.0 86.1 84.2 90.9 87.4 86.4 88.4 84.2 78.0 53.1 0.0 0.0 94.1
Feb 83.3 89.4 87.9 94.0 92.6 88.4 91.8 89.1 75.9 52.1 0.0 0.0 96.0
Mar 80.8 86.7 87.5 93.0 91.4 86.0 87.5 86.8 73.2 53.8 0.0 0.0 0.0
Apr 81.2 76.3 79.1 93.7 90.8 87.8 84.4 84.6 72.6 53.5 0.0 0.0 0.0
May 85.0 0.0 0.0 93.9 93.3 90.9 87.8 85.6 75.9 61.0 21.9 18.7 0.0
Jun 81.2 0.0 0.0 93.7 94.0 90.1 90.7 83.3 77.6 55.8 27.0 29.3 0.0
Jul 79.7 0.0 0.0 92.4 90.4 86.2 89.5 82.4 74.5 50.9 19.2 32.6 0.0
Aug 80.9 0.0 0.0 92.4 87.5 84.3 87.8 81.8 78.0 53.1 14.4 28.1 0.0
Sep 79.0 0.0 0.0 93.0 86.7 86.5 84.7 80.3 68.2 51.0 17.9 22.6 91.7
Oct
Nov
Dec
 Table 3

Complaints Redressal Status

Airline Per 10,000

Total Passengers Closed Open
Carried

Air Asia 25 0.3 25 0

Vistara 9 0.1 9 0

Go Air 60 0.5 60 0

IndiGo 264 0.5 264 0

Spicejet 101 0.6 101 0

Pawan Hans 0 0.0 0 0

Air India (dom) 239 1.6 171 68

Trujet 2 0.4 2 0

Air Deccan 1 28.5 1 0

Star Air 0 0.0 0 0

Air Heritage 0 0.0 0 0

Total 701 0.61 633 68