Process Manual London Dry Clean

Laundry Procedures
Marking:
Sort them out according to the classification on the laundry list.
Count number of each item.
Detail shortages
Write down the correction against the appropriate item in the laundry list.
Check care instructions carefully.
Check each garment for damage, color fading, stains, buttons missing, tears, etc.
Report any unusual condition, including value items left behind to the Laundry Manager
or person concerned.
Ensure the mending items are repaired e.g. tears, buttons missing, etc.
Separate machine washing from hand washing items according to fabric and color.
All express items must be handed over to the washer or dry cleaning operator.

Washing
Wash all soiled items. Take great care that no damage occurs and be careful not to
overload the machine.

Separate the clothes according to their colors and type of fabric and according to the
program required.
Check the pocket and damages or unusual condition of client’s Laundry / staff
uniforms.
Heavily soiled items need to have special chemical process before the normal washing
process.
All shirt cuffs and collars or any other dirty clothes must be brushed with chemical
before being taken to the machine.
The clothes which have to be extracted upon the decision of the washer:
1. Items which can be put into the Hydro-Extractor. It normally takes about 2 to 3 minutes.
2. Items which cannot be put into the tumble dryer, have to hang dry.
3. The washer must check the temperature and timing properly according to the fabric.
Washer is also responsible for cleaning the machine and working area at the end of
every working day.

Ironing
By machines such as ironing, steam pressing, etc.
To be folded properly
To be sent to the packing area
Hand iron all materials and items which cannot be processed by pressing machine.
Reports any unusual condition of items such as missing buttons, discolored clothing,
etc. to the Supervisor or Sorter directly.
Always check the quality of own finished work before passing it to the packing area.

Sorting
When the clothes have been processed, they are passed to the sorting area.
Sort out the clothes according to the Clients in the original Laundry List.
Final check the standard of washing, pressing and ironing.
Remove the marking tape of the number from the clothes
 Put the clothes properly into the paper box and attach the slip as well
Items which are to be sent back on hangers will be kept on the rail and put together
according to the number of items in the list.


Put the paper tag over the cloth-hanger on each package to identify the to be delivered
to the client.
Folding
Fold Client’s items properly after washing and ironing processes, e.g. underwears, T-
shirts, etc. to be returned to clients.
Check again for repair / damage especially buttons.
Normally shirts will be folded except if requested on hangers.

Packing
Check for quality of the finished laundry / dry cleaning / pressing and make sure that
the correct number of pieces on client laundry list is ready to be returned.
Wrap the Laundry box with the gift paper and put a piece of orchid on the box.
Attach the Laundry Slip by sticking on width of the box, in a visible manner.

Pressing Procedures
Items which are to be pressed only, will be handled by both valet boys and pressers.
Use the red marking tape for pressing service.
After marking the Number on the clothes, hand it over to the presser.
Factory manager have to follow up all the pressing items in a way to make sure they
return to client as fast as possible.
Store Manager is to check the quality of the pressing before returning items to the
client.


Items of VIP’s should be carefully handled.
Items pressed, will be returned on hangers, unless specified otherwise by the client.
Delivery
Persons responsible for the client laundry is the Factory manager and store manager.
Schedules of the delivery are 4:00 pm, 5:00 pm and 9:00 pm and at noon next day for
the items collected in the last three hours.

Express Service
Store manager collects from the Clients and passes to sorting area processing.
Express Service will be recorded with the delivery time required in the control record
book.
When the sorter receives the express laundry, he will quickly sort them out and mark
the number on the items.
Store manager are responsible for follow up on express items and see to it that they
are returned as fast as possible.
Express service items will be charged double the regular service, except for VIP
Clients.

5. Operating Procedures for Washing:

F&B Linen
Sort out the linen according to the soil level.
Classify the linen such as white napkins, colored napkins, white table clothes, etc. to
wash separately.
Use the Spencer Machine #1, #2 and #3 to wash white / colored Napkins, white /
colored table cloth.
 Use the Washed (125 Lb.) to wash Extra Heavy soiled linen items such as tray mats,
small items and rewashing linen items.

Select the washing program according to the Garment and soil levels, as per the chart
prepared by the Laundry Manager.
Remove stains or soak the linen after unloading.
Sort out the uncleaned linen to rewash
Starch linen if required.

8. Operating Procedures for Flatwork-Ironing

F&B Linen:
Iron all linen items from the F&B Department with the Flat-ironer.
Items which will be done through the flat-ironer are Table cloth, napkins, plate mats,
tray mats and table skirts.
Classify the items of linen to iron according to the outlets needs.
Make the preparation of the linen before leading through the machine
Shortly dry the linen items in the Tumble dryer.
Check the stains and take them back to rewash.
Sort out the unproper ironed items to re-ironing
Count the finished linen and record in the Daily Production report.

9. Equipment
Maintenance
A general inspection is carried out by the Engineering Department during the low
season. The maintenance plan is also made and issued out by the Engineering
Department. The laundry staff must report any defects to the Duty Engineer immediately.

Disposal
Equipment which can no longer be used, which can be no longer repaired.

The Laundry Manager must issue the Fixed Asset Removal Request to the Controller,
fill up the detailed description of the items and their condition, reason for breakdown, age
and original cost, etc.
10. Chemicals
SUPPLIER:
Laundry Supply Items Applied for
Liquid mainstream Washing Detergent
Liquid Alkali Base, remove oily stains or other soils
Rexosol Plus Emulsifier
Liquid Bleach Bleaching agent for white linen
Liquid Oxygen Bleaching agent for colored linen
Liquid Sour Neutralizer (Anti chlorine)
Liquid Soft Softener for towels
Liquid HS 200 Liquid detergent for guest laundry
PRO (Detergent Powder) Detergent powder for cleaning rags
Dry Cleaning Supply Items Applied for
Perchlorethylene Dry cleaning normal clothing
White Spirit Hand Dry cleaning for special items
** Laundry supplies requisition will be sent to the General Store weekly on Tuesday
for delivery each Saturday.
11. Special Procedures
Fire Procedures:
When the fire alarm is ringing or paging or when the fire box shows an alarm, the
person in charge must ascertain the extent of the alarm and advise his staff and Clients
accordingly.
If instructed to do so, they must evacuate the premises, closing the doors and
remembering to switch off or unplug all electrical appliance.
Any important documents must also be collected and secured safely.
Department Heads must collect the staff Attendance record or duty roster before
leaving his place of work in order that a later roll call can be conducted.

Clients Laundry Hold

When the client laundry is kept in the laundry section, it will be placed in the wardrobe.
All on hold laundry must be recorded in the book properly.

Lost and Found

When any member of the staff finds any item left in the pocket of a Client’s clothing, he
must immediately report it to the Laundry Manager, supervisor or Client Contact
Coordinator and note down in the Lost & Found book.
Any Lost & Found item such as money, jewelry, etc., must be sent to office which will
sign acknowledgement.
Non valuable items should just be returned to the Client and a message left if
necessary.

Equipment List
Equipment:
Introduction Model Supplier Quantity Year of
: Washing Purchase
LAUNDRY GUIDE TO COMMON CARE SYMBOLS