Move out check list

We hope you’ve enjoyed your stay with us but the time to move out is approaching fast and we’d like to make the process as
smooth as possible for you. Below is information on the move out process along with a guide and checklist of things to do
before you leave to make sure there are no delays with your deposit return.

We will be conducting a check-out inspection with you at the end of your tenancy to collect your keys, agree upon the
condition of the property and to agree any charges with you in person. Important information about booking your inspection:

-> We can ONLY do this when the last person is ready to move out and all keys are ready to be given to us. At the end of
the appointment we will take the keys for the property and you will not be able to return. (If you are on individual
tenancy agreements rather than a joint and several one then you will need to book an inspection per person)

-> Your appointment MUST be before 12 noon on the last day of your tenancy.

-> The earlier you book your appointment, the earlier we can process your deposit return.

You can book a check-out appointment with us on a first come first serve basis here, ONLY ONE PERSON FROM YOUR TENANCY
SHOULD BOOK:

www.calendly.com/purplefrogbirmingham
www.calendly.com/purplefrogbristol
www.calendly.com/purplefrognottingham

We really would like to return your deposits in full, it’s in our interest as well as yours; we have to spend time putting things
right. For this reason we’ve put together the check list below detailing all the things you need to do before you move out;
we’ve also listed some example common charges; if you would like clarification on any of the items please let us know.

Important Information:

-> You must have checked out by midday on the last day of your tenancy otherwise you may be charged for the cost of
changing the locks at the property.

-> You must provide us with proof that all your utility bills (gas, electricity and water) have been paid and your Council
Tax liability is £0 before we will return your deposit.

-> We will return your deposit to you as soon as possible at the end of your tenancy but it will take no longer than 28 days
(as long as there are no arrears and we have received proof that your utilities are up to date); please don’t call the
office with regards to deposit returns until after 28 days has passed as we won’t be able to discuss individual deposits.

-> Please make sure you and your housemates are up-to-date with your rent payments as we won’t be able to return any
deposits until any arrears are cleared (not just yours).

-> If you don’t want to clean your house at the end of your tenancy we can arrange for a cleaner to do so at your cost;
please call the office to arrange this.

-> If you would like us to do a preliminary inspection before you have your check-out appointment, please call the office
to arrange a date.

More information about providing proof that your utilities have been cleared:

We will ask to see proof that all of your utilities have been paid in full before we return your deposit – please submit these
documents by email to deposits@purplefrogproperty.com as soon as you can after the end of your tenancy. We will also ask to
see that you have cleared any liability with your council tax. Full time students are exempt from paying council tax, however,
it is your obligation to prove to the council that you are a student; once you have done this they will send you a ‘£0’ bill for
your period at the property; please keep hold of this as we will ask to see it. If you have lost any of the documents you need
you will be able to call the utility companies or council to ask for copies which they will supply to you.

Why do we ask for this information? Unless you have a bills included tenancy you are obliged by your tenancy agreement to pay
the utilities and deal with the council tax at the property. If you don’t do this and leave unpaid bills at the property the utility
companies may install pre-payment meters which aren’t desirable and you will also leave a legacy of bad debt and debt
collectors who will visit the property and disturb any future tenants.
General Moving Out Reminders Complete
Book a check-out inspection (and ensure all keys are available for collection then).
Complete the move out form:
http://www.purplefrogproperty.com/students/forms/moving-outforwarding-address/
Please leave any bedroom keys in the locks for your bedrooms unless you live in a communal block in
which case please give these to us on your check-out appointment.
Please leave your back door key in one of the kitchen drawers in the property (if applicable).
All of your belongings must be removed from the property including all cleaning products.
Provide your meter readings to utility companies and ask for final bills (so your deposit can be
returned).
Do not turn off the main gas or electricity supply

Kitchen
Floor mopped
Surfaces wiped
Fridge/freezer cleaned, defrosted, turned off and doors left open (the fridge should be defrosted
several hours before the last person leaves and the freezer 2 days before). Don’t forget you will need
to soak up the water that drips out!
Top, side, behind and under appliances wiped clean
Powder tray and inside rim of washing machine clean with no gunk
Tumble dryer cleared of any fluff
Cupboard shelves and frontages wiped
Hobs to be cleaned thoroughly
Inside and outside of oven must be clear of all dirt and debris and cleaned (including the wire shelving)
Extractor filters to be cleaned and soaked thoroughly
Inside of microwave including the glass shelf cleaned
Dishwasher salt compartment to be replenished with salt
Work surfaces and walls wiped
Inside cupboards and drawers cleaned
Bin free of rubbish and cleaned inside and out
Cobwebs around ceiling removed
Window ledges wiped clean

Lounge
Laminate swept and mopped or carpet vacuumed including under all furniture
Vacuum under and in-between cushions of sofas/chairs
Make sure all furniture is dusted
Door/door frames and skirting all wiped clean
Light fittings and switches all dusted
Ensure windows are clean inside and out including the sill
Cobwebs around ceiling removed
TV unplugged and remote control next to it (if applicable)

Bathroom(s)
Toilet and seat cleaned inside and outside
Sink and taps cleaned
Bath and taps cleaned
Bath/shower surround cleaned
Bath/shower curtain cleaned (this can be wiped or washed in the machine)
Extractor fan cleaned/dusted
Any mould around bath seal or on tile grout is cleaned (we recommend 'mould and mildew remover'
available at most supermarkets)
 Clean grouting around tiles; if this is particularly bad you can use bleach and a tooth brush
All tiled surfaces wiped
Wipe any cabinets inside and out
Floors swept and mopped
Door/door frames and skirting all wiped clean
Light fittings and switches all dusted
Ensure windows are clean inside and out including the sill
Cobwebs around ceiling removed
Remove any hair from the drains

Bedroom(s)
Carpet vacuumed/laminate swept and mopped including under all furniture
Make sure all furniture is dusted and clean inside and out
Door/door frames and skirting all wiped clean
Light fittings and switches all dusted
Ensure windows are clean inside and out including the sills
Cobwebs around ceiling removed
Place furniture in its original positions as it was when you moved in – lift don’t drag furniture

General Cleaning
Light fittings/switches, doors/frames and skirting’s all dust free
Windows clean inside and out include sills
Make sure heating and all unnecessary switches are turned off
Wash all the curtains and re-hang them in the same rooms.
If your last day is 2+ days from your rubbish collection day, rubbish must not be left at the property.

Outside
Any rubbish removed; this includes from outside the front and back of your property
Patio swept
If garden maintenance is not included in your contract and garden tools are provided, all grass must be
cut. Even if garden tools are not provided you will still be expected to clear any weeds and remove any
debris.
Empty and clean out any bins provided

Please note all of the above are guidelines only.

Approximate Potential Charges (as provided by Unipol)

www.unipol.org.uk
£20 per bin
Rubbish removal Replacing a lock £50-£200
bag
Defrost fridge freezer £40 Replacing a key £5-£30
Oven and grill cleaning £95 Cleaning windows £40-£80
Painting a wall £20-£40 Cleaning a bedroom £20-£30
Grouting/silicone in
£20-£80 Moving furniture £20-£40
bathroom