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Basic Competencies
Basic Competencies
Basic Competencies
COMMON COMPETENCIES
This unit of competency deals with the knowledge, skills and attitude required to access, increase and update
industry knowledge. It includes information on the industry and update industry knowledge
This unit of competency deals with the knowledge, skills and attitude required to access, increase and
update industry knowledge. It includes information on the industry and update industry knowledge
This unit covers the knowledge, skills and attitudes and values needed to perform computer
operations which includes inputting, accessing, producing and transferring data using the
appropriate hardware and software
CORE COMPETENCIES
This unit of competency deals with the skills and knowledge required to provide a range of general
housekeeping services to guests.
The unit deals with the skills and knowledge required from housekeeping attendants to clean and
prepare rooms for incoming guests in a commercial accommodation establishment.
This unit of competency deals with the skills and knowledge required to provide valet/butler services in
a commercial accommodation establishment. This role would generally be undertaken by staff
members with sound organizational and interpersonal skills within limit of responsibility.
Laundry linen and guest clothes
This unit of competency deals with the skills and knowledge required to work in an “on-premise” laundry section
in a commercial accommodation establishment applied to guest laundry, and in-house linen and uniforms.
This unit of competency deals with the knowledge, skills and attitude in handling or dealing with intoxicated guests
at the workplace. It includes the knowledge and skills on how to determine the level of intoxication, proper
approach, application of appropriate procedure and the knowledge on legislation for alcoholic drinks.