Professional Documents
Culture Documents
Zha's EFN II Material
Zha's EFN II Material
Communication in Nursing
Ns. Nur Hafizhah Widyaningtyas., S.Kep., M.Kep
What Should We Do in Greeting Someone?
• Introduce yourself
• Use polite form May I speak.....??
• State your purpose clearly
• In case of transferring phone Hold on… I’ll put you
through….
• In case you couldn’t hear properly Pardon, I didn’t
quitely catch that… could you repeat?
• Don’t forget to write the information down..!
How to Ask Direction?
Where….is?
Could you please show me the way to….?
May I ask you how to get to…..??
How to Give Direction?
There’s no silly question.. If you’re curious
about something, please ask..!!