REBECCA G.

TAN
Purok A4, Acapulco Street, Barangay Lucnab, Baguio City
Mobile: (+63) 977-0154-053
Email: Rebecca_gtan@yahoo.com

Professional Focus

To highly contribute to a company that can use an entry level hotel and restaurant management student with
exceptional communication skills and congenial attitude when dealing with customers and peers who offers a
background in ensuring customer satisfaction by achieving delivery of service quality norms through
interaction with clients, prompt handling of guest requests, and complaint resolution.

Work Experience
Position: Customer Service Staff
Company: The Medical City-Clark
Address: 100 Gatwick Gateway Sabah Al-Ahmad Global Gateway Logistics City, Industrial State 5
Clark Freeport Zone, Pampanga 2023
Inclusive dates: June 10, 2019

Position: Reservation Agent

Company: FlightHub Travel and Tours
Address: Lot 28 Blk 2, Brgy Ninoy Aquino McArthur Highway, Angeles City, Pampanga
Inclusive dates: February 27, 2018 – March 4, 2019

Position: Front Office Agent

Company: Lewis Grand Hotel
Address: Don Juico Avenue, Malabanias, Angeles City, Pampanga
Inclusive dates: October 26, 2018 – February 22, 2019
Skills & Abilities

Possesses good leadership skills, effective oral and written communication skills, computer literacy, precise
judgment, decision making and problem-solving skills, ability to meet deadlines, ability to work under
pressure, adaptability and flexibility, self-motivation, positive outlook, hard-working attitude, and
trustworthiness.

Professional Experience
Academic Preparation
Tertiary Philippine Women’s University CDCEC – Tarlac 2014—2018
Degree: Bachelor of Science in Hotel and Restaurant Management
Honors/Awards: Leadership Award, Best in Front Office, and Best in Baking
Secondary Jose Rizal University 2011—2014
Elementary Philadelphia High School 2004—2011
Trainings & Seminars

 “The Art and Skills of Upselling in the Modern Hospitality Industry”

Lewis Grand Hotel
Don Juico Ave. Clarkview Angeles City, Pampanga, Philippines
November 26, 2018

 “Teamwork Reflects Unity and Camaraderie”

The Philippine Women’s University, CDCEC – Tarlac
San Isidro Farm House, Tarlac City, Tarlac
September 27, 2014

 “Food Safety Management”

The Philippine Women’s University, CDCEC – Tarlac
Mcdonald’s Town Center, Tarlac City, Tarlac
August 12, 2014

Employment History

Lewis Grand Hotel

Front Office Agent
Don Juico, Malabanias Clark View, Angeles City
October 26, 2018 – December 2018 (Present)
 Register guests and assigns rooms. Accommodates special requests whenever possible.
 Assists in preregistration and blocking of rooms for reservations.
 Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies
and procedures.
 Understands room status and room status tracking.
 Knows room locations, types of rooms available, and room rates.
 Must be sales-minded. Presents options and alternatives to guests and offers assistance in
making choices.
 Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
 Knows the location and types of available rooms as well as the activities and services of the
property.
 Coordinates room status updates with the housekeeping department by notification
housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use
rooms.
 Possesses a working knowledge of the reservations department. Takes same day reservations
and future reservations when necessary. Knows cancellation procedures.
 Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
 File room keys (only for manual room key hotels)
 Knows how to use front office equipment.
 Process guest check-outs.
 Performing cashier related functions like posting charges to guest accounts, raising paid out's,
currency exchange,
 Follows procedures for issuing and closing safe deposit boxes used by guests.
  Works closely with the housekeeping department in the keeping room status reports up to date
and coordinates requests for maintenance and repair work.
 Uses proper telephone etiquette.
 Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's ,
Foreign currency exchange etc.
 Uses proper mail, package, and message handling procedures.
 Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and
meetings taking place in the hotel.
 Attends department meetings.
 Reports any unusual occurrences or requests to the manager or assistant manager.
 Knows all safety and emergency procedures, Is aware of accident prevention policies.
 Maintains the cleanliness and neatness of the front desk area.
 Understand that business demands sometimes make it necessary to move employees from
their accustomed shift to other shifts.

Character Reference

 Ms. Jo Angeli Miguel  Ms. Cinday Mae Sun

Front Office Agent Customer Service Staff
Lewis Grand Hotel Lewis Grand Hotel
Mobile Number: + (63) 921-811-7367 Mobile Number: + (63) 9164576127

 Ms. Catherine Venzon  Ms. Ayra Michiko Almodiel

Reservation Agent Reservation Agent
Lewis Grand Hotel FlightHub Travel and Tours
Mobile Number: + (63) 917- 777-1740 Mobile Number: + (63) 945-251-1589