Professional Documents
Culture Documents
Continuation
Continuation
We all have to share the roads, no matter how annoying that reality might be.
How you drive says a lot about you—how you treat people you don’t know;
how you handle anger; and the extent to which you suffer from entitlement.
Perhaps you’d like to believe that someone who drives slowly or non-
aggressively is simply less busy than you, but driving in a cooperative manner
that is mindful of your fellow commuters is actually a sign of integrity. Let’s all
try to practice it more when we’re behind the wheel.
When someone feels important because they have more power than the
majority of people around them, they often take themselves pretty seriously—
and don't think about the feelings of others. I'm talking about company higher-
ups who don't make a conscious effort to apologize to job interviewees for
long waits—either on the day of an interview, or during the long lapses
between interviewing and hearing back about whether a candidate got the job.
I could just as easily be referring to physicians who keep a waiting room full of
people waiting well past their agreed-upon appointment times. Every day
people in positions of power, savoring their power, don't acknowledge how
they infringe upon the time and demands of those who depend on them.
When was the last time that a physician came into the examination room and
acknowledged how long you'd been made to wait? I've never heard a doctor
say, “I’m sorry for keeping you waiting,” or, “Thanks for waiting; I'm sure you’re
probably busy.” In situations where there is a major power imbalance, make
no mistake: The one with power who apologizes to the one with less power is
showing bona fide integrity.
6. Anyone giving another person the benefit of the doubt when the
circumstances are unclear.
Modern life is more taxing and fast-paced than ever, and we suffer from stress
on an ongoing basis. When we’re stressed, we're more likely to get defensive
and blame others. But if each of us could learn to give people the benefit of
the doubt across the board—whether it’s in an argument, about a job not
completed, or in response to feedback that suggests that someone’s spoken
badly about you—we would have less stress in our daily lives. One of
the noblest behaviors you can engage in is to give someone the benefit of the
doubt before rushing to judgment or negatively filling in the blanks yourself.
7. Volunteers.