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Workshop "Customer Satisfaction Tools"
Workshop "Customer Satisfaction Tools"
Workshop "Customer Satisfaction Tools"
Business leaders must realize that pursuing customer satisfaction is a critical and
strategic decision. It’s not something an organization does simply to satisfy a
standard or win an award: It’s something an organization does to stay in business.
Top management must embrace this reality by acknowledging, communicating
and acting upon three basic truths:
D. Payoffs more often are realized in the short term. F____ V____
E. Not all the personnel have the capability to influence customer at some level.
F____ V____
2. Teniendo en cuenta la lectura anterior escoja 7 verbos regulares y 7
verbos irregulares y complete el siguiente cuadro:
Conjugación en
Verbo Significado Pasado Tipo de Verbo
Need Necesitar Needed Regular
Have Tener Had Irregular
1 Gain Ganar Gained Regular
2 Accept Aceptar Accepted Regular
3 check Comprobar checked Regular
4 Watch Vigilar Watched Regular
5 Expect Esperar Expected Regular
6 Act Actuar acted Regular
7 Address Dirigir Addressed Regular
8 Seek Buscar Sought Irregular
9 Choose Elegir Chose Irregular
10 Find Encontrar Found Irregular
11 Get Conseguir Got Irregular
12 Hear Oir Heard Irregular
13 Know Saber Knew Irregular
14 Arise Surgir arose Irregular
4. Escoja 5 verbos y realice una frase en pasado simple en inglés teniendo
coherencia con el contexto de la lectura. (Resalte el verbo que usó de la
lista)
Ejemplo:
3. Revenues and profits witinn an organization are espectec from the costumer
expectations.
5. All the personnel of a organizations have that adressed correctly the costumer
to a good service.