www.packet-systems.

com

Leading Architect and

Enabler in Digital Society
Joint Planning Session
Cisco Collaboration - New innovations are changing team collaboration
+

Collaboration
New innovations are changing team collaboration.
 PACKET SYSTEMS CONFIDENTIAL 4

+ A Complete Collaboration Portfolio

 PACKET SYSTEMS CONFIDENTIAL 6

+ Gartner Magic Quadrant

 PACKET SYSTEMS CONFIDENTIAL 7

+ Gartner Magic Quadrant (cont.)

Calling - Unified
Communications
Unify your voice, video, data, and mobile applications.
 PACKET SYSTEMS CONFIDENTIAL 10

+ Overview Architecture
 PACKET SYSTEMS CONFIDENTIAL 11

+ Cisco PABX Package

 PACKET SYSTEMS CONFIDENTIAL 12

+ Leading IP Phone Portofolio

https://bit.ly/2Fdvgo6
 PACKET SYSTEMS CONFIDENTIAL 13

+ Cisco IP Phone 7800 Series

 PACKET SYSTEMS CONFIDENTIAL 14

+ Cisco IP Phone 8800 Series

 PACKET SYSTEMS CONFIDENTIAL 15

Uncompromised
Meeting
Experiences
Cisco Next Generation Meeting
 PACKET SYSTEMS CONFIDENTIAL 17

+ Cisco Video Architecture

 PACKET SYSTEMS CONFIDENTIAL 19

Meeting Room In General

 PACKET SYSTEMS CONFIDENTIAL 20

Meeting Room Nowdays with Webex Board

PACKET SYSTEMS CONFIDENTIAL 21
 PACKET SYSTEMS CONFIDENTIAL 22

Make interactions more effective

Lifelike, Strengthen Enhance intelligence

video-first engagement and and usability of
experiences inspire teams any space
Small is the new big
Huddle Portfolio
Priced for mass adoption and scale

Share Content

Unified user experience – central IT management

+ A device for every space & use
PACKET SYSTEMS CONFIDENTIAL 26
A new way of working – huddle

Small teams Informal Flexible

Happy Medium
Big is beautiful
Rich Customization Framework

3rd Party
Macros USB Devices
Web
Sockets

In-room Touch 10
controls API UI
Customization

Http Http
Widgets
Post Get
 PACKET SYSTEMS CONFIDENTIAL 32

Auto wake-up and consistent user

experience
Video centric Co-create
Strengthen
engagement and
inspire teams

Tap the screen to call or screenshare

Mobility
 Intelligent views: For clearer PACKET SYSTEMS CONFIDENTIAL 37

+
communications

Best Overview Speaker Tracking

Auto-detects people in room Selects best framing Detects person speaking Selects best framing for speaker

Best Overview and Speaker Tracking for Every Room – Cisco Webex Room Series Watch video

Intelligent, Fast, direct switching for Dynamically and perfectly frames participants -
intuitive behavior optimal experience whether there’s 2 or 16 people in the room
 PACKET SYSTEMS CONFIDENTIAL 38

+ Cisco: the More Intuitive Way to Work

Humanize how Adaptive and Connected Choice and

people and intelligent for for better and flexibility for
teams connect distributed teams faster decisions business growth

+ Cisco Conferencing
Cisco Meeting Server
• Grew from the Acano acquisition
in Jan 2016
• Swiss Army Knife of conferencing
• Replaces TPS/Conductor/Jabber
• Guest
PACKET SYSTEMS CONFIDENTIAL 39
Cloud Collaboration
• Single meeting place in the cloud
• Before, during and after a
meeting
• True hybrid cloud meetings
 PACKET SYSTEMS CONFIDENTIAL 40

+ Cisco Meeting Server

Produce your best work anytime

with no compromises

Every room Every desk Every pocket Every app

 PACKET SYSTEMS CONFIDENTIAL 41

+ Flexible Cisco UCS Based Server

Cisco® Meeting Server 1000

• Get started with video

- Enables customers to deploy video in the
data center
- Up to 96 simultaneous HD calls per server
- More participants can join, adapting resolution
for each connection • 1RU Cisco UCS® server
- Complements Meeting Server 2000

• VMware
 Flexible Cisco UCS Based Server PACKET SYSTEMS CONFIDENTIAL 42

+
(cont.)

Cisco® Meeting Server 2000

• Highest capacity in the industry

- Enables customers to achieve user adoption
at high scale
- Up to 500 simultaneous HD calls
- More participants can join, adapting
resolution for
each connection
- Complements Meeting Server 1000 • 6RU Cisco UCS® server
• Bare-metal hardware
- For maximum performance and simpler
management
 Cisco Meeting Server
PACKET SYSTEMS CONFIDENTIAL 43

+ Capabilities

Video & Audio

Conferencing

Scheduling API

Customization Recording Web Conferencing

 Flexibility of Meeting
PACKET SYSTEMS CONFIDENTIAL 44

+ Personal, Scheduled, or Ad-Hoc Meeting

▪ Personal meetings:
- Invite others to your personal meeting using your
own join details
- With Spaces – users are in control
▪ Scheduled meetings:
- Leverage Cisco TelePresence Management Suite
(including Microsoft Outlook integration)
- One-Button-to-Push support
▪ Ad hoc with Cisco UCM
- Easily escalate your 1:1 calls to include more people
 PACKET SYSTEMS CONFIDENTIAL 50

Powerful Team
Collaboration
Cisco Webex

+ Cisco Conferencing
Cisco Meeting Server
• Grew from the Acano acquisition
in Jan 2016
• Swiss Army Knife of conferencing
• Replaces TPS/Conductor/Jabber
• Guest
PACKET SYSTEMS CONFIDENTIAL 51
Cloud Collaboration
• Single meeting place in the cloud
• Before, during and after a
meeting
• True hybrid cloud meetings
 PACKET SYSTEMS CONFIDENTIAL 52

Cisco Webex Meetings

Extend the video experience

• Simple to schedule meeting

• Join from any mobile, desk or room device
• Share content (screen) from personal devices
• Globally available and secure

https://bit.ly/21ATH8q
 PACKET SYSTEMS CONFIDENTIAL 53

Cisco Webex Meetings

Extend the video experience

Internal Participants

Join
Join
External Participants
 PACKET SYSTEMS CONFIDENTIAL 56

Webex Teams Capabilities

Message Meeting Call


Cisco Webex Teams
Meeting within your workflow
John Smith 14:01
Could you share the presentation
PACKET SYSTEMS CONFIDENTIAL 57
Meet where you work
• Join button brought to you (Cisco Webex Teams
and Webex Meetings)
• Join any on-premises or 3rd party SIP meeting
• Instantly switch between meetings
Make meetings more productive
• Surround meetings with messaging & content
• Before meeting discussions and working
• Continue the momentum after the meeting
 PACKET SYSTEMS CONFIDENTIAL 58

Why Webex Teams?

Simple Secure Complete

Intuitive End-to-End Security Everywhere You Go

Robust Hardware
Always Up to Date One Experience
and Software
Pay as You Go and
Visibility and Control Deep Integrations
Grow
 PACKET SYSTEMS CONFIDENTIAL 65

In App White Boarding

 PACKET SYSTEMS CONFIDENTIAL 73

The Connected
Digital Experience
Cisco Next Generation Customer Care
 PACKET SYSTEMS CONFIDENTIAL 74

+ Customer View of the Journey

 PACKET SYSTEMS CONFIDENTIAL 75

+ Customer View of the Journey

 PACKET SYSTEMS CONFIDENTIAL 76

+ What We Can Deliver

Omnichannel User Experience Extend Value

▪ Blended outbound ▪ Simple to deploy ▪ APIs

▪ Multisession web chat ▪ Reporting for new ▪ CRM connect Quality
▪ Agent email with functionalities with Cisco management
Cisco Finesse® Unified Intelligence Center ▪ Workforce management
▪ Video with Cisco Jabber® ▪ IPv6
Guest or Remote Expert
 PACKET SYSTEMS CONFIDENTIAL 77

+ Unified Contact Center Express 11.6

 PACKET SYSTEMS CONFIDENTIAL 78

+ All in One Solution

 Cisco Finesse Agent Desktop
PACKET SYSTEMS CONFIDENTIAL 82

+ Multiple Column of Gadgets

Each tab can have a different Individual gadgets can be
number of columns maximized and then restored
 Cisco Finesse Agent Desktop
PACKET SYSTEMS CONFIDENTIAL 83

+ Agent/Supervisor Interface

Chat and email

state control Visual
notifications

Web chat

Email

Chat reply pane

 PACKET SYSTEMS CONFIDENTIAL 84

+ Infrastructure Support
 PACKET SYSTEMS CONFIDENTIAL 85

+ Cisco Finesse IP Phone Agent

▪ Agent functionality via Cisco® IP phone
▪ Agent state:
- Ready
- Not ready
▪ Wrap-up codes
▪ Caller data
▪ Supported phones:
- 7800 Series
- 8800 Series
- Cisco IP Communicator 8.6.4
 Silent Monitoring
PACKET SYSTEMS CONFIDENTIAL 86

+ Unified Communications Manager Based

 Web Chat
PACKET SYSTEMS CONFIDENTIAL 87

+ Chat State and Predefined Responses Chat

 PACKET SYSTEMS CONFIDENTIAL 88

+ Agent Email
 PACKET SYSTEMS CONFIDENTIAL 89

+ Outbound Agent
 Advanced Quality Management
PACKET SYSTEMS CONFIDENTIAL 95

+ Screen Recording and Contact Scoring

 Cisco Unified Intelligence Center
+ Single Dashboard for consolidated multiple source

Features Benefits
▪ Live Data reports (grid) with improved UI ▪ Automate manual consolidation of data in a single dashboard
▪ Real-time and historical dashboards include charts, grids, web ▪ Reduce customization costs via end-user access to
content, notes to team some customization
▪ Wizard-based interface to extend reporting to data sources inside ▪ Increase speed to find preconfigured drill-down information
and outside contact center
▪ Highly customizable look and feel
▪ User groups and access control to data, reports, and capabilities
▪ Thresholds and drill-downs
▪ Time zone preference
 Unified CCX Editor
PACKET SYSTEMS CONFIDENTIAL 103

+ Advanced IVR Capabilities

 PACKET SYSTEMS CONFIDENTIAL 104

Complete Room
Reservation
Ecosystem
Nexlabs - SMARTRoom
Serving Our Clients over 15 Years…

250,000
IP Phones Users.
Num of IP phone users
that had benefited
from NexLabs Apps.
300
Clients Worldwide
Number of Companies
Worldwide using at least 1
NexLabs Applications

6 Continents
Clients are in Africa, Asia,
Australia, America, Europe,
2 In 10
Fortune Global 100
About 20 of NexLabs clients are
and Middle East and vessels listed in Fortune Global 100
and oil rigs in the Ocean…
 PACKET SYSTEMS CONFIDENTIAL 106

+ Problem That We Face

Difficult to estimate Lack of Meeting Schedule

No Enough Space
meeting duration Clarity

and so on…
 PACKET SYSTEMS CONFIDENTIAL 107

+ Solution?

Nexlabs SMARTRoom

Difficult to estimate Lack of Meeting Schedule

No Enough Space
meeting duration Clarity
 SMARTRoom PACKET SYSTEMS CONFIDENTIAL 108

+
Key Features
Book a Room Anytime, Anywhere on Multiple Devices

Room Optimization by automatically releasing a

room when not in used

Support multiple display panels: TV, Tablets

Support Cisco IP Phones in Meeting Rooms and

SMARTRoom
Hot-Desking

Additional features: Private room exchange, Transfer

room to another Staff, approval process… etc
 PACKET SYSTEMS CONFIDENTIAL 109

+ SMARTRoom Overview
PC or Digital
Media Player
SMARTRoom Mobile Apps Microsoft Outlook

SMARTRoom

SMARTRoom Web
Portal

SMARTRoom Kiosk SMARTRoom Touch

Panel (Tablets 7-10”) XML IP Phones
1. Lobby Ambassador Outside Meeting Room Inside Meeting Room
2. Hot Desking 1. Meeting Status Update 1. Meeting Status Update
3. Room Booking 2. Ad-hoc Meeting Reservation 2. Ad-hoc Meeting Reservation
4. Meeting Schedules 3. End of Meeting 3. End of Meeting
+ SMARTRoom Web Interface PACKET SYSTEMS CONFIDENTIAL 110

Reserve a room
+ SMARTRoom PACKET SYSTEMS CONFIDENTIAL 111

Display and Ack Status from Cisco IP Phone

Display information on current meeting on Cisco IP Phone.

Acknowledge Meeting when user is present by simply selecting

“Occupy” softkey on Cisco IP Phone.

Instant room reservation on Cisco IP Phone when no one is using the

room
 PACKET SYSTEMS CONFIDENTIAL 112

+ SMARTRoom Touch Panels

Wall Mountable 10” Multitouch Screen

POE, Ethernet, IEEE 802.3at standard
LED light indicator.

Colours on screen and LED lights to clearly

indicate room availability.
* Available: Green
* Reserved: Amber
* Occupied: Red

Instant Reservation, Start Meeting, End Meeting,

Extend Meeting
Can Integrate with lighting and aircon control in
Dimension: 261.1x193.3x27mm (WxDxH) room for start/end meeting.
Weight: 710g
+ NexLabs SMARTRoom with Screen PACKET SYSTEMS CONFIDENTIAL 113

Designer Module

Meeting Information. Staff and Guests can find a room quickly.

Color Coding of Room Status. Find an available room for unscheduled meetings with
ease.

Display other useful content when located at Lobby area. Guest can view corporate
videos, read headline news ticker… etc
 SMARTRoom. Enables a large LCD PACKET SYSTEMS CONFIDENTIAL 114

+
monitor to display multiple content.

Video Clips:
Playlist of Corporate
Video, Safety Video,
Product Videos and
images

Widgets

Sample Widgets:

Stock Widgets for

Listed Companies
Room Status with Headline News Ticker:
Color Coding Internet News, Company News

Analog Clock
+ SMARTRoom Interactive Kiosk PACKET SYSTEMS CONFIDENTIAL 115

Hot Desking and Room Reservation

Interactive Touch Screen Kiosk

Book a room/desk instantly with optional Staff Card reader.

Wayfinder to locate a meeting room/desk

 PACKET SYSTEMS CONFIDENTIAL 116

+ SMARTRoom Outlook Plugin

 Create calendar invite in Outlook.
 Enter participants email
 Enter agenda

 Find a Meeting Room in Outlook

 Room will auto update Location field in
Outlook Calendar invite.
+ SMARTRoom Mobile Access PACKET SYSTEMS CONFIDENTIAL 117

Reserve a Room

Search for a Room Scroll to see Recommended Select time slots and enter
Rooms with available time meeting details to reserve a
slots. room.
+ Nexlabs - Lobby Ambassador PACKET SYSTEMS CONFIDENTIAL 118

with Visitor Management

◼ Support Cisco DX-70/80
◼ Corporate Branding with
customizable Logo
◼ Home Screen playing
corporate video in the
background
◼ Floating buttons over
Video:
 Search by Staff name
 Browse Staff by Department
 Guest Check In/Out
 Call a Receptionist for Help
+ NexLabs Lobby Ambassador PACKET SYSTEMS CONFIDENTIAL 119

Contact a Staff
◼ Search for Staff by Index
(without soft keyboard) or
by Keyword (with soft
keyboard)
◼ View Staff Details.
Customizable content
depending on AD
information:
 Staff Photo
 Staff Display Name
 Staff Function, Department…
etc

◼ Click to call Staff

◼ Audio/Video Call
 Visitor Analytics, Contact Tracing and PACKET SYSTEMS CONFIDENTIAL 120

+ Emergency Evacuation.
Visitor Analytics
• View real time visitor analytics on dashboard.
• Find out which visitors and hosts are still in the
office after working hours for security purpose.

Contact Tracing
• Find contact details of past visitors and their
hosts for contact tracing in an Outbreak.
• Removes guess work due to untidy
handwriting that hinders progress.

Emergency Evacuation
• List the visitors who are still checked in during
an emergency.
• Contact them or their host with our UC-
integrated mobile application to shorten the
time required to account for their safety.
• Update the records after the emergency to
review for success and improvements.
 NexLabs Lobby Ambassador PACKET SYSTEMS CONFIDENTIAL 121

+ Benefits

Shorten Queue with Visitor Easy to Scale. Economical to Let the Human Receptionist
Pre Registration and add more virtual Lobby focus on rendering assistance
Automation. Ambassador kiosks to complex requests.
throughout organization.

Visitor Accountability in Visitor Analytics and Security. Project a modern Professional

Emergency Situations “Know who still remains in Image to your visitors!
office after office hours.”
+ Thank You
www.packet-systems.com

PT Packet Systems Indonesia

The Manhattan Square, Mid Tower 25/f
Jl. TB Simatupang kav. 1s
Jakarta 12560, Indonesia