EC Intelligent Services

Routine HR tasks often require staff to navigate several processes across multiple systems.
Intelligent services consolidate tasks into a single experience, making it easier for everyone
to complete their work and free up valuable time. Its capabilities are included in the SAP
SuccessFactors suite at no extra charge.

Intelligent Services simplifies the user experience for employees, managers, and business
partners by integrating into a single experience the individual transactions in a multi step
HR process that cross the traditional boundaries of HCM applications and organizational
departments. Intelligent Services links with external systems that allow seamless integration
with third-party applications. For example, if a hiring manager goes on leave, not only does
the core HR system requires updates, but potentially other systems such as the Applicant
Tracking System, performance management system, learning system, Payroll system,
benefits carrier

By using Intelligent Services, users no longer figure out what’s next, or which system to
access, or rely on shared HR services or business partners. Less help is required from shared
HR services, reducing the workload and cost of HR shared services.

It leverages module-to-module integration within the SAP SuccessFactors Suite and help
predict and execute the next step in an HR transaction to simplify how HR is run.

The technology is built on events, publishers, and subscribers. Any SuccessFactors

application can trigger and publish an event, such as manager or job information changes,
employee absences, or even new hires. Subscribers can be either SAP Successfactors or any
third party.

We can use preconfigured integrations or create our own, monitor workforce changes in real
time and easily troubleshoot issues, configure HR events that combine processes across the
SAP SuccessFactors suite and beyond.

Once an Intelligent Services event occurs, your configured external third-party applications
receive notifications and react. For example, if you want to welcome a new employee in
sending out a bouquet of flowers to their desk on the first day, you can define a rule so when
the new hire event publishes to an online florist.

Events are changes that occur within the SAP SuccessFactors HCM Suite; such as change of
manager, employee
department, job information, employee absences, new hires, and terminations.

A publisher is the SAP SuccessFactors application where job or employee changes are being
initiated such as Employee Central, SAP SuccessFactors Learning, or SAP SuccessFactors
Recruiting. Publishers can trigger, or raise events whenever a job or employee change
occurs.

A subscriber can either be an SAP SuccessFactors or a third-party application to receive

notifications for events.
When there is a change in manager, Employee Central sends out Web notifications to the
employee, their new manager, former manager and to their HR Manager.

Each subscriber is aware of the smallest changes that happen within another application, and
automatically responds with intelligence. It predicts the next step in the change that guides
users to the right place according to existing rules based on groups, role-based permissions,
and notifications.

If a customer is using Intelligent Services and an integration with Employee Central, they
can create a trigger for an automatic transfer process for internal hires. When information
for an existing employee is updated in Employee Central, a crossboarding event is triggered
in Onboarding for the job transfer. The creation of the crossboarding event is based on rules
configured in the SuccessFactors Rules Engine. For example, you can write rules based on
location change, department change, Setting Up Intelligent Services