Shaik Arshiya Anjum

Plot no: 870,871, flat no: 201, 3rd floor Mobile No. : +91 9963777144
Platium heights, HMT Swarnapuri colony, Miyapur, E-mail: arishyaanjum1995@gmail.com
Hyderabad -500049.

OBJECTIVES

Seeking a challenging position in software development with the state-of-the-art technology where my
analytical, problem solving skills, experience and application knowledge can be put in for the successful
execution of the project.

PROFESSIONAL SUMMARY:

 2 Years of experience as Software Developer in software design,analysis,development,testing and

o Implementation of web and client-server applications using Microsoft Technologies.

 Hands on in application development using with C#, Web Forms in ASP.NET using C# as the code-
behind language and ADO.NET as the Database data consumer.

 Extensive experience in design and development of applications using.NET Experience in Web Services

 Experience in writing Stored Procedures using MS SQL Server 2000/2005

 Ability to learn & develop using new technologies quickly

 Good work ethics with excellent communication and interpersonal skills.
 Strong Analytical and programming skills in using technology to develop effective complex business
solutions.

WORK EXPERINENCES:
AVIVO MEDIA pvt ltd. - Time Span: Hyderabad Since Aug 2017 – Present.

Brief Job Description:

 .NET Developer :-

 Involved in Requirement gathering and design document.

 Developed web forms in ASP.NET using C# as the code-behindlanguage and LINQ as the SQL data
consumer
 Used ADO.NET objects such as Data Adapter, Data Reader, Dataset and Data List for reading/updating
records in the database.
 Developed according control with Data List controls.
 Developed master pages.
 Developed Ajax Controls.
 Involved in creation of stored procedures in MS SQL Server 2005.
 Unit testing module level

Client Support Specialist

o Resolving client queries via email and calls, expert in General Ledger and Self Service queries.
o Ensure that deadlines of all client critical projects are met.
o Capacity planning for Peak & Non Peaks.
o Coordinating site wide issues with the leaders for process improvement.
 o Aligning with key business partners to serve clients to ensure satisfaction and profitability by
improving business processes.
o Rapidly resolving client queries in response to outbound phone calls and emails
o Continuously improving processes and service
o Building strong working relationships with client contacts
o Resolving client queries, issues and requests to their satisfaction within agreed service levels
o Identifying, suggesting and implementing service, process and product improvements
o Managing email case loads whilst being available to answer client phone queries
o Managing client expectations with regard to case resolution timescales
o Resolving client email queries, issues and requests in relation to the Freedom and HR.net
payroll applications to client satisfaction and meeting quality and delivery targets
o Contacting clients by phone and CRM system: to ensure full and joint understanding of the
query, issue or request; to keep updated on progress and ensure resolution fully meets their
needs
o Managing all ongoing cases through to conclusion
o Escalating client queries, issues and requests that cannot be resolved after a full and thorough
investigation has been completed and all possible solutions explored
o Contributing to root cause analysis and implementing solutions to prevent reoccurrence of
client queries, issues and requests
o Actively manage own knowledge and skills to meet task productivity and quality standards in
addition to sharing with the rest of the client support Hyderabad team.
o Identifying service, process and product improvements
o Proactive contact to clients to offer additional help and support
o Ability to multitask and organize a large volume of concurrent work in order to achieve
productivity targets
o Analytical approach to problem solving and decision making.

Technical Skill:

 Language : ASP.NET(ASP.NET 4.0, C# 4.0), C.

 Databases : SQL SERVER 2008 R2, M.S. Access
 Operating System : Windows 7,8.10
 Design Languages : HTML,CSS,XML
 Package & Tools : MS-Office, Visual Studio 2010
 Databases& Tools : MS-SQL Server 2005, Visual Studio 2005,
 Visual Studio 2008.

Key Strength:

 Strong analytical problem determination/solving skills

 Excellent communication skills, both verbal and written
 Ability to work independently and within a team.
 Willingness to learn.
 Self-motivated and Goal Oriented.
 Flexibility and adaptable.

Academics:

 B.Com (Computers) from Andhra University

 CEC from Board of Intermediate – Resonance Junior College –Khammam.
  Excellent High School – SSC – State Board, Manugur

Personal Information:

Name : Shaik Arishiya Anjum

Father’s Name : Shaik Khaja
Date of Birth : 13th September 1995
Sex : Female.
Marital Status : Married
Languages Known : English, Hindi and Telugu.
Hobbies : exploring technical topics on internet, watching movies.
Permanent Address : Plot no: 870,871, flat no: 201 , 3rd floor, Platinum heights,
HMT Swarnapuri colony, Miyapur,
Hyderabad -500049
Contact No : +91-9963777144

DECLARATION

I hereby declare that all the above information is correct

Date:
Place: Hyderabad (Shaik Arshiya Anjum)