MAGALY ISOLDA LAYA

Calle 44, N° 79-89, Laureles, Medellín.

magalylaya7@gmail.com

SUMMARY
I am a person committed to the success of the company willing to offer me the opportunity to mutually grow, who capably
maintains open lines of communication among Senior Executives, Board members, shareholders, middle management and
administrative staff.

HIGHLIGHTS
 Microsoft Office proficiency  Meticulous attention to detail
 Resourceful  Dedicated team player
 Time management  Strong problem solver
 Strong interpersonal skills  Schedule management

ACCOMPLISHMENTS
Part of the leveling coordination team and teacher of intensive/pre-college courses of English for groups between 8 and 17
years old.
Promoted to Coordinator after 12 months of labor performance. Received several recognitions for strong customer service and
team-player attitude. Coordinator of all department functions for an administrative team of 17 employees. LA deployment and
implementation of the company’s first Video Conference global system, thus allowing successful international business
meetings that represented significant savings in travel expenses. Successfully organized and executed corporate bidding
processes, and faced Internal Controls audits with most favorable outcome.

EXPERIENCE
2018-Present The Best School, Medellín, Colombia.
 Levels A1 to B2 English teacher. Junior and kids.

2013-2018 AFM Communications / Organization & Methods

Jones Lang LaSalle, - P&G Account – Caracas, Venezuela
 Responsible for acting as single point of contact for local/regional communications matters;
preparing Facilities messages to share information with JLL/P&G's community; supporting delivery
of JLL/P&G campaigns; acting as communications advisor for JLL/P&G groups; ensuring the correct
use of corporate image (logos, templates, equity); maintaining JLL organizational information on
track (vacations, trainings, job descriptions); keeping updated and signed SOP files for JLL related
processes; monitoring expiration date and renewal of SOPs and other related documentation.
 Skills:Capable to handle multiple tasks simultaneously; organized; excellent communication skills;
proactive; very little supervision required; committed to excellence.

2010-2013 AFM ABCenter& Meeting Services Leader

Jones Lang LaSalle – P&G Account – Caracas, Venezuela
 Responsible for leading the operation of a group of administrative assistants for the entire P&G
community; coordinating the integration of the whole department; transmitting knowledge and
experience to ABC coordinators; developing coordinators’ ability and knowledge to ensure delivery
of excellent results; coaching Training Center Coordinator to ensure Meeting Services quality;
supporting Facilities Manager by providing administrative assistance; ensuring the ABCenter
operates to the scope of work as defined in the Master Agreement; executing all JLL/P&G audits
and providing the Management with the corresponding metrics; addressing any issue with the
operation of videoconferences in VCS/VCRs; ensuring that client’s requisitions are managed to
provide service as needed and requested; meeting financial targets and controlling budget.
 Skills: Capable to work under pressure; leadership; role model; proactive; focused on results.

2007-2010 Meeting Services Coordinator

Jones Lang LaSalle – Caracas, P&G Account
 Responsible for ensuring that meeting spaces are managed in the best way to allow the service to
be provided to the maximum number of users; documenting and reporting any issues affecting the
service; designing and executing action plans to correct deviations; preparing monthly users report
to determine any amount that should be billed to the client; managing the audiovisual resources
inventory; managing preventive/corrective maintenance to audiovisual equipment; analyzing root
causes of failures and consequently designing action plans; ensuring all
information/documents/guides were opportunely exhibited in meeting rooms; coordinating
daily/monthly audits; uploading audits results to the SharePoint; monitoring and reporting
videoconferences performance; being the contact person to receive and assist VCS technicians;
coaching supporting personnel to ensure their growth in the area; ensuring delivery of excellent
results; supporting the Site Leader to achieve savings and cost avoidance as per forecast.
 Skills: Good leader; good communication skills; proactive; methodic; customer oriented;
teamworker.
 2004-2007 Training Center Coordinator
Jones Lang LaSalle – Caracas, P&G Account
 Responsible for coordinating and supervising the supporting personnel work; managing meeting
spaces in accordance to the needs of customer/users; coordinating monthly/daily audits to meeting
rooms and equipment; ensuring Resource Scheduler data base is updated and shows accurate
information; informing the Meeting Services Leader about any novelty arisen within the area;
reviewing and updating the Training Center equipment inventory; planning purchases of equipment
based upon their life; managing delivery and effective return of equipment temporarily delivered to
the users; controlling withdraw equipment for repair; verifying that the vendor contracted to
provide a service in the area complies with responsibilities assumed; knowing and enforcing
different policies for P&G’s entrance of visits, food and beverages consumption; cafeteria and
shopping procedures, and other details that could affect the planning and development of
corporate events; acting as 1st level support for Telepresence (videoconference) users;
implementing measures to quantify customer satisfaction.
 Skills: Capable to work under pressure; capable to handle multiple tasks simultaneously; methodic;
leadership; proactive; good communication skills; organized; focused on results.

2003-2004 ABCenter Communications Agent

Jones Lang LaSalle -P&G Account – Caracas, P&G Venezuela
 Responsible for supporting the client by translating presentations; technical documents; SOPs/job
descriptions; preparing organization charts, announcements; launching of surveys and results
tabulation; taking the annual process of gathering feedbacks for evaluation of employees' work and
development plans.
 Also accountable for deploying the new global reservation system for meeting spaces and/or
associated resources through Latin America, which gave me the opportunity to be in front of people
from different countries and carry out the necessary induction sessions to help them understand
the system and navigate within it.
 Skills:Good command of English/Spanish; analytical; focused on results; customer oriented;
committed to delivery dates; service attitude.

2000-2003 Administrative Assistant – GBU Fabric & Home Care

Procter & Gamble Latin America – Caracas, Venezuela
 Responsible for supporting the Associate Director in administrative matters, such as travel
arrangements, corporate credit card payments, preparation of memos, monthly reports, among
others. Coordination of video conferences; management of F&HC huddle room; corporate agenda
management; controlling of budget expending; preparing the Competitive Intelligence monthly
report; giving administrative support to the Finance team; placing purchase orders; keeping
updated personnel files; answering and preparing business e-mails and letters; undertaking finance
business projects.
 Skills: Quick learner; discretion; capable to manage confidential matters; willing to assume risks;
open to change; team-worker; enthusiastic.

EDUCATION
2012 Associate of Arts: Legal Translation
Universidad Central de Venezuela’s FUNDEIM – Caracas, Venezuela
Emphasis in translation of legal texts.

2000 Associate of Arts: Executive Bilingual Secretarial

Berlitz School of Languages – Caracas, Venezuela
Top 3% of class.Office Administration coursework. Business Writing Seminar.

1985 Modern Languages

Universidad Central de Venezuela – Caracas, Venezuela
B.A. of Modern Languages in Translation and Interpretation. Government student representative during
the visit of King Juan Carlos of Spain to Venezuela.

1978 High School Diploma: Arts

Gustavo Herrera High School – Caracas, Venezuela
LANGUAGES
Bilingual Spanish/English
Basic French

SKILLS
 Administrative:
Microsoft Office, budget management, excellent communication skills, travel arrangements, videoconferences
setting, agenda management.
 Corporate Business:
 Analytical, customer oriented, corporate policies achiever, discretion, personnel coaching, accept challenge.
 Personal strengths: Fast learner, good interpersonal relationships, committed to excellence, reliable, good
manners, open to change.