Appendix-II

QUESTIONNAIRE / INTERVIEW
FOR
EMPLOYEES
PART -1
PERSONAL PROFILE

1. Name of the Company :

2. Your name, if you please :
3. Designation :
4. Experience :
5. Department/Section :

PART-II
GRIEVANCE SETTLEMENT MACHINERY

1. Is there any Grievance Settlement Machinery in your organisation? (Yes / No)

2. Do you know about the Grievance Settlement Machinery in your organisation?

(Yes / No)
3. Whether your organisation maintains proper record of employee grievances?
(Yes/No)
4. Have you ever been a member of Grievance Settlement Committee? (Yes / No)

5. Have you ever submitted a Grievance? (Orally/Writing)

If in writing, than to whom?

6. Which of the following Grievance Settlement Machinery do you have in your

organisation?
a. Open-Door Policy
b. Step-Ladder Policy
c. Combination of the two

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7. You have grievances relating to which of the following:
i). Wages viii). Overtime
ii). Bonus and incentives ix). Plant Rules and
Regulations
X).
iii). Dearness and other Allowances Working Conditions
iv). Increments xi). Nature of the Job
v). Promotions xii). Supervision
vi). Transfers xiii). Disciplinary Action
vii). Absenteeism xiv). Any other

8. Whom do you approach in case of any grievance? Please indicate in order of

preference.
a. Immediate supervisor
b. Head of the Department
c. Personnel / Industrial Relations Department
d. Union Leaders
e. Grievance Committee
f. Top Management
g. Third Party

9. What sources are used to discover grievances in your organisation?

a. Direct Observation
b. Grievance Procedure
c. Gripe Box
d. Exit Interview
e. Open Door Policy
f. Any Other

10. What are the main objectives of Grievance Handling Machinery (in order of priority)?
a. To strengthen line management
b. Improve mutual understanding between complainant and supervisor
c. To secure natural justice
d. To prevent dissatisfaction
e. Can’t Say

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11. Is Grievance Settlement Procedure properly communicated to
a. Line Managers
b. Union Leaders
c. Workers

If yes, what methods are adopted?

a. Official Circulars
b. Company Magazines
c. Meetings
d. Grievance Committee.
e. Direct Communication

12. Is there any time limit at different stages for the settlement of the grievances?
(Yes / No)
If yes, kindly mention the time limit provided at different stages

a. ___________
b.
c. ___________
d.

Upto what stage, a Grievance Procedure should be?

a. I Stage b. II Stage
c. Ill Stage d. IV Stage
e. V Stage f. VI Stage

14. Please indicate the effectiveness of the following for the redressal of grievances in
order of preference.
a. Immediate Supervisor
b. Head of the Department
c. Personnel / Industrial Relations Department.
d. Grievance Committee
e. Top Management

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15. What do you think about the effectiveness of the Grievance Settlement Machinery
in your organisation?
a. Very Effective
b. Effective
c. Moderately Effective
d. Ineffective
e. Can’t Say

16. Which of the following Grievance Settlement Machinery you prefer.

a. Open-Door Policy
b. Step-Ladder Policy
c. Combination of the two

17. Do you think an aggrieved employee is a great liability to an organisation?

(Yes/No)

18. Do the unions play any role in resolving Grievance of employees? (Yes/No)
If Yes, than what it is?
a. Give confidence to employees to present complaints
b. Protect employees from being victimised
c. Negotiate settlement of grievances
d. Bring pressure on the management to redress the grievance
e. Stirring up the employees grievances
f. Thrive on keeping grievances unsettled

19. Are you satisfied with the Grievance Settlement Machinery of your organisation?
(Yes / No)

20. What do you think, is the effect of grievances on employees, if not identified and
redressed in your organisation?
a. Increased rate of absenteeism and turnover
b. Reduced level of commitment, sincerity and punctuality
c. Increased rate of accidents
d. Reduced level of employee morale
e. All of the above
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21. What are your suggestions for making Grievance Settlement Machinery more
effective? Please indicate in order of preference.
a. Conformity with Existing Legislation
b. Acceptability
c. Clarity
d. Simplicity
e. Promptness
f. Follow-Up
g. Any Other

(Researcher)

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