Testing docouments

Follow these five simple steps to make sure your English

emails are perfectly professional :

1.

Begin with a greeting

2.

Formal : “Dear Mrs. Kelly” or “Dear Sir/Madam”

Informal : “Dear Kelly” or “Hi Kelly”

1.

Thank the recipient

2.

Formal (Company) : “Thank you for contacting ABC Company”

Formal (Personal) : “Thank you for your prompt reply” or “Thanks
for getting back to me”

1.

State your purpose

Formal : “I am writing to enquire about …” or “I am writing in
reference to …”
2.
3.

Add your closing remarks

CLOSING :
4.

Formal : “Thank you for your patience and cooperation” or “Thank

you for your consideration”
FOLLOW UP :
Formal : “If you have any questions or concerns, don’t hesitate to
let me know” and “I look forward to hearing from you”
Informal : “Please, do not hesitate to call me if you have further
questions” or “Kindly notify me should you need any other
information”.

1.
End with a closing
Formal : “Best regards”, “Sincerely”, and “Thank you”
2.

Informal : “Best wishes” or “Cheers”

Reply Email Samples for Different Situations

1.

Make your replies one-to-one

2.

Formal : “It would be appreciated if you are able to send the

proposal before the weekend”
Informal : “I would really appreciate it if you are able to send
the proposal to me before the weekend”

1.

Declining an Application without Offending :

2.

“I would appreciate being notified if you wish to cancel your

application for any reason”

1.

Might i take a minute of your time

2.

Unknown : “Might I take a minute of your time…”

Known : “I’m just emailing to ask…”

1.

Follow up
2.

When you get a minute, could you please drop me a line regarding
my last email?” or “I would like to follow up making sure you got
my previous email.”

1.

Complain
2.
 “I wish to complain about the services I got yesterday. I would like
to get some explanations(refund, replacements, etc.)”

1.

Thanks for writing back

2.

“I really appreciate you finding some time to answer my email”, or

simply “Thanks a lot for writing back.”

1.

Delay Respon
2.

I’m very sorry it took me this long to answer…” or “I apologize for

the delayed reply…”

1.

Politely please to be confirm soon

2.

“Have a great weekend and I hope to hear from you soon!” or

“Enjoy the
evening! Looking forward to hearing from you” .