Uzair Abdul Gani

S2106001004

Bs (Aviation Management)

MIS (Management Information System)

Assignment 2
 1. What are the inputs, processing, and outputs of UPS’s package tracking
system?

Ans: Inputs: The inputs are detailed information (customer information, package
information), pickup, delivery, current location, bar coded label, special software
program by using the UPS Web site.

Processing: The all information are transmitted to a central computer,

distribution centers, logistical planning, (DIAD) program which was their drivers
had been handheld delivery information Acquisition Device, called UPS net, DIAD
is collected from scan able label on packages, and changing schedules.

Outputs: UPS served tools that able to a customer which is Cisco Systems, to
include UPS functions, such as tracking and cost calculations, into their own Web
sites. Destination (on the way), pick-up and delivery schedule

2. What technologies does UPS use? How are these technologies related to
UPS’s business strategy?
Ans: Technologies used by UPS and there relation in Business strategy :
1. Bar code reader scanning system to scan barcode label on the package.
2. Delivery information system to access wireless mobiles networks
3. Web based post sales order management system to manage global sercise
4. Automated Package tracking system for tracking the package
5. Telecommunication technologies in house softwares

These technologies involved company’s motto “best service and lowest rates “

They implement “best service” strategy. DIAD helps make it work easier and
quicker for the both sides, customers and company staff. It saves time, collect the
all information make it complete. As for the company side dispatchers schedule
way routes, traffic/weather conditions and notice the drivers. According to this
information drivers can make their work more efficiency. Company mainly
focused on their high level of customer’s satisfaction. Customers can easily go to
company’s Web Site and to get complete information about the packages. All the
package are insured. UPS approximately spend 1billion USD in a one year
customer’s satisfaction guarantee for their customers while reducing cost low
 3. What strategic business objectives do UPS’s information systems address?
Ans: UPS business objectives.
1. Scannable Bar-code: One of the MIS business strategy objective. this system's
objective is to use time more efficiently and use low labor force in classify the
packages destination and reduce human error in classifications that will reduce
the cost. It means by reducing cost they can keep up the lowest rate.
2. In delivering UPS uses special software that help drivers to take the most
efficient routes to deliver the package, plus this system considers the traffic and
weather conditions.
3. DIAD: Every driver has device that has information about at automatically
captures customer's signature along pickup and delivering information from UPS's
central computer. Every deliver person can access information about the package
and the customer can check the package it delivered or not. Also the signature
that from the delivery will be proof, sender can check it.
4. Cisco system: contains the customer can know about their packages
information more detailed such as shipping rates, determine time in transit, print
labels, schedule a pickup, and track packages. Those actions can get the high
technology to the senders and it can reduce the time losing. They can check their
tracking and cost calculations and shipments cost without the UPS site.
5. OMS: Advanced delivering system that takes packages from the warehouse of
companies and delivers their fulfillment parts of equipment more quickly with in
efficient routes
 4. What would happen if UPS’s information systems were not available?
Ans: if Ups were not able then it will not be successful today
1. Customer/ Sender: If there were not available for information system, the
customer will decrease faster. Senders want to choose the good one which has
high proof and information system and easy to understand system.
2. Global delivering: For the another countries it will be difficult to get their
packages. They will not know how is going their packages. It means no
information about their packages.
3. Saving Cost: Maybe it will be good to saving cost for the company. They do not
need enough employees and machines.
4. Time Losing: Those systems always give the information about their packages.
For the company it is the one of the advantage but if they has nothing then the
company can lose their time