INTERVIEW PREP – RESUME CAR STORIES

Context Action Result

Overview of story/resume bullet #1 goes here

 Write out context, using bullet points  Write out 3-5 actions here, using bullet points  List your results here, using bullet points
 Make your contributions crystal clear (starting each
bullet with “I _____________” can help with that)

Overview of story/resume bullet #2 goes here

 Write out context, using bullet points  Write out 3-5 actions here, using bullet points  List your results here, using bullet points
 Make your contributions crystal clear (starting each
bullet with “I _____________” can help with that)

(Add grids to capture additional stories as required)

EXAMPLE:

Rallied team through new product development process after customer discontinuation; built concept from scratch, fast-tracked flavor development, and
created new package design in four months—saved $3MM program at Top-10 account

 At the end of summer grill season, the Sam’s Club
buyer told us he would NOT repeat our exclusive
beer brat program the following year
 This would blow a big hole in our Club Channel
plan, which was a top priority for my company
 I had to find a way to plug that hole before Sam’s
Club locked down its plans for the following
summer grill season
 I immediately brought the cross-functional team
together to start brainstorming ideas
 We didn’t have time to follow all steps in
commercialization process; I found scrappy way to
get consumer insights & leveraged relationships
with R&D team to work around process
 I decided to lean in in a couple of areas (package
design, pricing, lead flavor)
 I collaborated with the Sam’s Club sales team to
pull selling materials together
 I worked with R&D team to produce product
samples for Sam’s Club innovation meeting
 We received commitment from Sam’s Club buyer to
take item in ALL stores—with better shelf
placement than previous season
 We started production 7 months after initial
brainstorm (5 months ahead of “normal” timing)
 I gained serious credibility with Sam’s Club team,
which was just about ready to throw in the towel
after receiving the initial bad news
 INTERVIEW PREP – RESUME CAR STORIES

Developed the forecasting model based on the historical data to anticipate call center traffic volume, resulting in the optimal utilization of
resources and reduction of costs by 29%

Context Action Result

 After reviewing the KPI, we realized that agent
occupancy rates are not in tune with number
of calls with in the period
 This resulted in extra costs like call waiting
charges, over time charges for employees
called for extra time. This also impacted the
customer satisfaction levels due to high
waiting time
 I had to find a way to increase the call center
optimization and reduce the customer waiting
time
 Using the predicted volumes, I worked with
 
 
I worked with cross functional team to find the
root cause for the problem
Upon implementing the forecasting model
resource placement, the call waiting time
reduced by 19%
 I collaborated with Call center vendor to get  That resulting in the increase of customer
historical data on the number of calls received satisfaction levels
 I worked on the data received to find the call  This projected increased my credibility with
volume pattern based on the historical events senior management
and designed a forecasting model to predict
call volumes

call center team on resource mobilization 

 INTERVIEW PREP – RESUME CAR STORIES
Orchestrated a cross functional team to oversee two product releases in BC agent model, resulting in increase of revenue by 21% and product penetration by
34%

Context Action Result

 BC agent model is designed for the financial  

inclusion of remote places where the brick and
motor branches are not viable
 Due to the lack proper revenue and incentives,
the average retention of corresponding is very  
low. This resulted in the increase of hiring of
costs and training of new employees
 Historically the project has been a loss-making
portfolio due to lack of revenue streams  
 I had been given a task of increasing the
production penetration and product viability  

 
 INTERVIEW PREP – RESUME CAR STORIES

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 INTERVIEW PREP – RESUME CAR STORIES

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 INTERVIEW PREP – RESUME CAR STORIES

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