ANCHI FON CHRISTIAN

Retail Sales Indoor & Customer Service Professional

Mobile: +971524689967
Email : Christian.f84@yahoo.com

Profile Synopsis

Enthusiastic, Service-oriented and Gulf experience Professional equipped with 7+ years of outstanding performance
and proven expertise in domains of Retail Sales & Marketing, Business Development, Brand & Product Management,
Wholesales & Retail, and Customer Service. Track record of exceeding sales objectives, delivering results under stiff
competition and providing ongoing service leading to add on sales and long-term customer loyalty. Demonstrated
expertise in business promotion, merchandising, relationship building and brand advertising; Desirous to deliver key
significant contributions to business growth by developing strategic plans; managing exceptional client relations whilst
delivering high service standards and fostering contacts with industry key players; Possess excellent analytical,
problem-solving, negotiation, presentation, decision making, communication & interpersonal skills. Seek a challenging
work profile where gained skills, expertise & industry knowledge will have a valuable impact.

Strengths& Skills
 Accomplished 7+ years experience in Retail Industry
 Exemplary Up-selling/Cross-selling & Presentation skills
 Adept with wide range of Fashion product portfolio
 Strong Organization/Analytical & Problem-solving skills
 Perceptive with Aging analysis and Stock Liquidation
 Expertise in Sales Management& Retail Operations
 Sterling Inventory Control and Merchandising skills
 Ability to deal effectively w/ phone & email inquiries
 Excellent Planning, Organizing and Time management
 Possess Integrity, Creativity, Honesty & Teamwork

Career Snapshot

Retail Sales associate Juma Al Majid LLC DUBAI 2012-2014

Retail Sales REPRESENTATIVE LAND MARK GROUP 2014 -2016

(Brands including Addidas Sport Shoes, Puma Sport Shoes, Suits, Italian Shoes, Geox, Stanford, Pier Cardin)

Retail Sales CONSULTANT KALOTI INTERNATIONAL 2016-2019

(Brands including Italian Shoes, Suit, Shirts, T- Shirts, Trousers)

Key Achievements

 Gained 7+ years’ experience and stellar record of generating top performance in domains of Retail Sales Associate,
Business Development, Merchandising, Inventory Control, and Customer Service.
 Successfully achieved best performance parameters as well as organizational goals and objectives.
 Proven track record of surpassing targets, increasing revenues, streamlining workflow and creating a teamwork
environment to enhance productivity.
 Demonstrated integrity and strong work ethic in maintaining confidentiality in official records as well as flexibility in
working well in cross-functional teams.
 Performed assigned workload with indefinable enthusiasm, commitment, honesty, and dedication and drove towards
contributing to continued business growth.
 Possess capabilities in providing solutions to complex natured operations issues plus a strong commitment to delivering
excellent work performance even in a difficult and pressurized environment.
 Excellent negotiation, presentation, relationship building, team management, and interpersonal skills.

Core Competency

Retail Sales Indoor

 Ensure store team compliance with all store policies and procedures in addition to providing suggestions and ideas on
ways to improve systems and processes.

Page 1 of 2
 Drives continuous improvement in stockroom processing and replenishment procedures. Minimize loss by ensuring all
loss prevention procedures are followed and adhered too.
 Track store performance data (e.g. best sellers, weekly forward demand,) and responds with solutions that drive
commercial success. Actively monitors customer satisfaction and feedback systems to drive continuous improvement.
 Apply understanding of behavior and patterns of the store’s customer base, drawing conclusions for making relevant
adaptations to service and/or product offer.
 Lead service by example and ensures highly visible and effective customer service management at all times.
 Coaches, motivates and inspires team members to accomplish store goals and maximize their individual performance.

Customer Service
 Act as the first point of contact for customers while projecting a professional image at all times. Skillful in providing first-
class customer experience resulting in satisfaction, loyalty, and retention.
 Process customer transaction and respond to queries in a responsive, accurate and timely manner.
 Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem,
selecting and explaining the best solution expediting correction or adjustment, following up to ensure resolution.
 Apply basic concepts, practices, and procedures of handling client’s complaints while meeting quality standards for
customer services. Uphold proactive communication with customers through phone, e-mail or regular mail.
 Maintain records of customer interaction and transactions, document details of inquiries, complaints, issues, comments,
and actions are taken. Observe strict confidentiality of all company documents and reports.
 Confer with customers by telephone or in person to provide information about products or services, take or enter orders,
cancel accounts, or obtain details of complaints.
 Keep records of customer interactions or transactions, recording details of inquiry

Proven Job Role

Retail Sales Indoor–JUMA AL MAJID. LLC, Dubai

 Welcomed customers, approaching potential buyers, offering advice, recommending products, explaining user
instructions, collecting payments, and handling customer complaints.
 Monitored the product in the store. Ensure that merchandise is on proper displays, lock-unlock products and display the
new collection accordingly to the standards of the store.
 Identified what is in the window display, monitor stock levels, allocating alternative products available.

Retail Sales Indoor –LAND MARK GROUP. (Brands including Addidas Sport Shoes, Puma Sport Shoes, Suits, Italian
Shoes, Geox, Stanford, Pier Cardin)
 Provided a high level of customer service to all customers whilst focusing on achieving individual sales targets & KPI’s.
 Greet customers, handle inquiries and promote offers, sales, promotions, and new products lines in order to drive sales.
 Helped customer to make selection, purchase decisions by building rapport and offering suggestions and opinions.

Retail Sales Indoor – KALOTI INTERNATIONAL (Brands including Italian Shoes, Suit, Shirts, T- Shirts, and Trousers)
 Greet, assist and serve the customers in the store and provide an excellent shopping experience, in order to ensure the
provision of the highest standards of customer service and to achieve maximum sales.
 Demonstrated professional behavior and constant approach to sales and address customer needs.
 Provided feedback to the management team about the product and new lines. Administered presentation of the products
or services, and make recommendations.

 A .LEVEL CERTIFICATE .
 O .LEVEL CERTIFIECATE
 Proficient in MS Office application (Word, Excel, PowerPoint, Email application & Internet).

Personal Details

Nationality : Cameroon
Date of Birth : 21/06/1991
Marital Status : single
Visa Status : visit visa
Languages : English & French
Reference : Available upon request

Page 2 of 2