What should i do if the camera shown offline

The issue of ‘offline’ may caused by various factors, however, in most of

cases, it is caused by network problems. Please refer to the steps below to do

troubleshooting:

Step 1. Internet connection

1) Network connection in LAN

Please check whether you can view the real-time video when in the LAN. If you

can, that means the the network connection in LAN is fine. If you can’t, then

please check if the camera has been connected to your home network.

If the camera is wired connected, please check if the two LEDs on the

ethernet port are on. Please make sure the cable has been plugged firmly and

the camera can be detected in LAN.

If the camera is wirelessly connected, then please wired the camera to the

router, check if it still shown offline.

2) Check the Internet connection

If the LAN connection is fine, then please check if you can surf the internet

when connected to the home WiFi and mobile data. Please check this in multiple
APP client, such as PC client.

If you can surf the internet when connected to the router’s WiFi and the mobile

data, that means the internet connection is ok.

Step 2. Upgrade the firmware and the APP to the latest version

At this time, if the camera remains offline, please follow the steps below:

1) Check the camera’s firmware, and upgrade it to the latest version if it’s not

the latest one;

2) Check APP version, if the version of the APP is not the latest, please

uninstall it and download the latest one. Official download link:

Http://www.eye4.so/download/ ,you can also download the app from google play

and apple store.

Step 3. Change a network to test

If the above steps do not work, then please take the camera to other network

to test. If it works good in other network, then this problem must be on the PNP

penetration. Please contact our support team by adding to our enterprise QQ.

QQ number:4226017868 .