Design & Research Portfolio

JOSHUA MORROW
Evaluating the usability of EMS
communications and data systems
Utilizing design methodology to improve communications and data systems
between EMS crews and the ER in order to reduce complexity and improve
response and treatment time.
COLLECTING: In order to discover key problems within the systems used to relay information
such as the chief medical complaint, vital signs and many others, interviews, observations, and EMS
vehicle ride alongs were used to gather information.


ANALYZING: Data, observations, photographs, and interviews were compiled and used to find
trends that depicted problems with the current systems as well as features that were both liked and
disliked in the current hardware and features that were desired but where not yet in place. A clear and
well defined problem was then outlined which showed a range of small problems and severely
disjointed information systems.
 In truck Radio 1
front cab

DEFINING: The current system used to communicate and transfer information involves up to
eleven different devices and multiple sub-systems, some of which have no direct connectivity to the
other sub-systems.
SOLVING: This proposed system will use up to five different devices with only one sub-system.
It will also utilize the idea of an “intranet” where in all components will have an inter-connectivity.
Operation Enduring Freedom IX - X:

U.S. Army Civil Affairs operations

in Afghanistan
“The population is not the enemy, the population is the prize....”
-Brig. Gen. Larry Nicholson,
What is Civil Affairs?
Civil Affairs, or CA, is an element of the Army who’s job is to work with civil authorities and civilian
populations in order to mitigate the impact of military operations on them during peace time,
contingency and war time operations.
What does CA do?
- Develops a detailed knowledge base of the area of operation
- Acts as liaisons between the military and the civilian population
- Advises the military in regards to the civilian aspect of the battlefield
- Coordinates with government, non government and other government organizations
- Coaches and advises the host nation government
- Plans and oversees reconstruction and development projects
 Tosogal Khune
Gholam Bandeh
Gembiri Khune
Ghaziabad District Leadership Cemared Khune
Helgal

District Governor Executive Director Pilgrimmage & Pious Private Sector Director Education Naki Nar
Shkaro Khune
Amluk Kacay Cunek
Chera Sar Khune
Maredesh Bandeh

Niazmudin Malyar Matiullah Khan Arsala Khan Hezrat Karim Ghazi Khan
Hajiabad
Salamzi Tursan Khwar
DDA REP Forestry Agriculture (Not an actual Revenue & Taxes
LD)
Marid
Attorney Arbitrator Kamotay Satu
Kacagal
DG
Nishagam
Agudli Abragal MC
Paluci SC
Cawkay Udil Ganakuy SC Acagal

Dr. Azizullah
Hekmatullah Ghusu Din
Asahabudin Sher Mohammed Jamaludin
Aderellah Kalay Tangay Nari
Nawe Kalay
Shaikal Shate Alingal Gewi SC
Teray Naw
Population Registration Estate Assistance Villages Director Chief of Police
MC Jalala
Bargam
Asmar
Cawgay

Asmar
Pir Mohammad Sher Ahmed Shah Abdul Karim Haybatullah NON - PERMISSIVE MOSQUE DG DISTRICT GOVERMENT
CO - OPERATIVE MC MEDICAL CLINIC BAZAAR
DISTRICT CENTER OF GRAVITY SC SCHOOL

Bargam Village Link Analysis

Matiullah Khan Hezrat Karim Sher Khan Hy Bibullah

Ghazi Khan
Hekmatullah Azizullah
Arsala Khan

Niazmudin Malyar

Sher Ahmed Shah

Pir Mohammed Asahbudin

Ghusu Din
Abdul Karim
Jamaludin
Hayib Atullah

Sher Mohammed

Aziz Atullah Hy Atullah

COALITION FORCE ALIGNED UNDETERMINED ANTI AFGHAN FORCE ALIGNED

FAMILY RELATED OTHER RELATIONSHIP (employment, etc) UNDETERMINED RELATIONSHIP

What are some CA deliverables?

- Construction of government and key persons databases
- Documentation of significant sites (cultural, economic, infrastructure, etc)
- Cultural and ethnographic documentation
- Link analysis studies
- Detailed village assessments
- Mission reports detailing engagements with the populace and relevant civilian information
The Client: Pep Boys is a major aftermarket automobile parts and supply retailer
with full-service vehicle maintenance and repair in 35 states and Puerto Rico. Lextant
had been contracted to study it’s three different store layouts in several East Coast
cities in order to discover insights as to why some stores out performed others.
The Process: “Tracks and Intercepts” A combination of remote video
tracking and ethnography in order to record customers journeys through the retail store
environment.
“Tracks”: Utilizing strategically placed, remotely operated cameras our team would
track a customer from their time of entry into the store through to their exit. While doing
so, their path was traced to a layout of the store and all of their interactions with either
merchandise or employees was documented.
“Intercepts”: A third member of the fielding team intercepted customers (some
of which had been tracked some not) in order to carry out the ethnographic research.
Based on which category of customer that they fell into, a series of predetermined
questions was asked of them in order to gain insight into their retail experience.
The Aggregate: The customer “tracks” and their actions and interactions with
elements of the store and it’s personnel were then translated to the individual store
floor plans in order to generate a heat map of customer journeys. This information was
paired with the ethnographic data and presented as a report.
 Thank you for your time!
I would love to chat with you! Please feel free to contact me at:
morrow.129@gmail.com 406 548 8044

© Joshua B. Morrow, 2016