RESUME

NORASYIKIN BINTI RAZALI

NO.9 JALAN MURNI 14,
TAMAN MURNI,
43900 SEPANG, SELANGOR
017-2950512
dasweetescape_89@yahoo.com

A proactive, customer-focused Sales Executive with successful sales experience and a positive,
confident approach. Well-developed skills in forming trusting relationships with customers as
01
well as quickly reacting to their needs and presenting the most products services. Able to work
well both in teams and on own initiative, with a proven record of contributing to process
improvements. Resilient and confident, works well under pressure. Seeking a role within a
Jewelry company in which to use acquired skills and interests.

EDUCATION

Diploma in Marketing
Politeknik Sultan Salahuddin Abdul Aziz Shah
Shah Alam, Selangor

SPM (Catering & Serving),

Sekolah Menengah Kebangsaan Bukit Bandaraya,
59100 Kuala Lumpur
(January 2002 – December 2007)

SK Bukit Bandaraya,
Jalan Bangkong,
59100 Kuala Lumpur
(January 1996- December 2001)
WORK EXPERIENCE

7/3/ 2019 – Present Sales Executive – Anniqh Gold

- Performs store opening and closing procedure.
- Keeps Team Members accountable for following
department procedures and achieving department and
customer service standards.
- Effectively handles and resolves challenging customer
service situation.

17/9/2013 – 28/2/2019 Sr. Retail Associate – Habib Jewels Sdn Bhd

- Responsible on jewelry and server customer
- Takes a supervisory role on a day-to-day
basis, in fast-paced retail environment.
- Ordering Goods
- Creates a welcoming environment and provides
excellent customer service including learning
about product.
- Sending Sales Report to Retail Department
every day.
- Support and assist customer inbound calls for
product enquiry, and customer order

Nov 2012 - Nov 2013 Full Time – Berys’s Cake House

- Monitor Ovens, ingredients, and temperature
gauges to determine doneness of each bread, pie
or cookies.
- Develop a reputation in the bakery for beautiful
cake design, and received regular custom cake
requests from customers for parties or wedding.
- Maintained a clean workspace by wiping up
spills, sweeping up dry ingredients, and
sanitizing all surfaces regularly.

Feb 2012 - Sept 2012 Part Time - Café D’ Nook

- Greeted and seated guests on a regular basis.
- Delivered beverages and food to guest table.
- Assisted with cleaning and arranging tables at
beginning and end of shift.
- Assisted with dish washing and other cleaning
tasks as required.
- Assisted with cleaning and arranging tables at
beginning and end of shift.

Jan 2011- June 2011 Practical Trainee

- Learning about making Sales Report in Microsoft
Excel.
Dec 2006 - Dec 2007 Cashier – Shell Petrol Station
- received payments from customers.
- Prepared daily sales reports.
- Conducted physical inventory of store supplies on
regular basis.
- Conducted cash count before turn-over of cash
register to next-in-line-shift.

WORK ABILITY

Personal Qualities: Hardworking, able to work without supervision and work as a team,
good personality and attitude, good communication skills and highly
motivated.

Preferred Work Style: Prefer to work in a fairly organized environment where performance
can be measured with some accuracy. Have a preference to be given
an off-side tasks or jobs. I am an ambitious person and realistic about
my chances of completing a task successfully.

Executive Qualities: I love the challenge on decision making in various capacities I look
forward to learn more.
Weakness : Attempting to please everyone and being unfamiliar with the
latest software.

SKILLS

• Proficient in Microsoft Office applications (Word, Power Point).

• Speaking and writing proficiently in English and Bahasa Malaysia.
• Good personality, energetic and full of initiative.
• Strong interpersonal and communications skills.
• A fast-learner who are willing to learn and adapt to a new environment.
• Serious and commitment to accomplish all tasks given.

ACHIEVEMENTS
Year 2008/2009

• Diploma in Marketing program’s:

This program has been organized by Matrade, “Program Usahawan Francais 1 Malaysia”.

• Enterpreneur Day organizied by Faculty (2010) – Participants

Selling product to customer and students in campus.

 • Marketing Club Product Innovation Competition (2009) – Participants

Create one new product which is not exist in the market place and promote to customer.

REFERENCE

1. Puan Rahah Ahmad Razali

Branch Manager
Habib Jewels Sdn Bhd
Bangsar Village, Jalan Telawi 1
H/P: 013-2692498

2 Mohd Aswad Mohd Akhir

Manager
Anniqh Gold Bullion Trading
H/P : 016-6434562

FURTHER INFORMATION AVAILABLE UPON REQUEST