QUESTIONNAIRE

( Taking the variables as tangibility, Reliability, Responsiveness, Assurance, Empathy)

1. NAME

2. AGE

3. GENDER

4. EMPLOYMENT STATUS

PREFERENCE OF CAB SERVICE

1. Uber
2. Ola
3. Meru Cab
4. Others
FOR WHAT PURPOSE DO YOU USUALLY USE THE CAB?
1. Daily commute to work
2. Meetings
3. Airports & railway stations
4. Personal usage
RANK (1-5) THE FOLLOWING INDICATING THE STRENGTH OF IMPORTANCE OF VALUES
YOU CONSIDER WHEN YOU HIRE CAB SERVICES.
1. Cleanliness of the cab
2. Provision of First-aid Kit
3. Crushing of app during peak hours
4. Drivers knowledge in Road skills
5. Providing Wi-Fi facility in all cabs
6. Driver’s behaviour in a professional manner
7. Usage of GPS by the driver
WHAT ARE YOUR REASONS FOR USING APP-BASED TAXI SERVICES? (PLEASE TICK THE
APPROPRIATE AS PER THE GIVEN SCALE) (STRONGLY AGREE, AGREE, NEUTRAL,
DISAGREE, STRONGLY DISAGREE)
1. App-based taxi is quickly available
2. App-based cars are cheaper than traditional taxies
3. App-based taxies are safer
 4. cashless options while in the app-based taxi
5. The charges of app-based taxies are transparent and fair
6. I am usually attracted by cashback & discounts on rides
RANK (1-5) the following based on the importance
1. Booking and confirmation need to be quick
2. Faced surge price during peak hours
3. Accepting the trip during rainy days
4. Avoiding cell phone while driving
5. Providing A/c facility
6. Aware of Toll charges before the ride
7. Details of cab and driver after confirmation
8. Should not cancel the trip in case of cashless transaction
9. Providing adequate training to their drivers
10. Suitable for Physically challenged people
11. Rating the driver after the ride
12. Demanding for tips
13. Training driver by cab industry
14. Providing benefits to the driver

Q) Most Often Used App for Ride-Hailing?

Q) Ola vs Uber based on following parameters

1. Offers and Discounts

2. Customised to my needS
3. Comfort
4. Cleanliness
5. Availability
6. Affordability
7. Ease of Usage
8. Safety
9. Waiting time