Portugal Outsourcing

October 9th
TELEPERFORMANCE AT A GLANCE

The Worldwide Leader in Multichannel Customer Experience Management

€ 2,800 M

Present in Serving over revenues of

Founded in 270+ 62 182,000 75
1978 Contact 160 $ 3.7 Bn employees
different
Centers countries Markets in 2014 languages

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 Teleperformance Portugal
A multicultural company

Founded in
5,000+ 7 28 4,650+
1994 Employees
Contact Languages
Workstations
€100M+
centers served
TELEPERFORMANCE PORTUGAL
Serving Customers in 28 Different Languages

 Arabic  Czech  Estonian  German  Latvian  Portuguese  Serbian

 Brazilian  Danish  Finnish  Greek  Lithuanian  Romanian  Spanish
 Bulgarian  Dutch  Flemish  Hungarian  Norwegian  Russian  Swedish
 Croatian  English  French  Italian  Polish  Slovenian  Turkish

Dutch 91
English 95
Italian 114 Nº of employees per language dedicated
to International Projects
Spain 209
German 447
French 814

Teleperformance Portugal has several processes in place to adequately source and train
and retain the very best international resources to guarantee a multilingual service
offering. Our ‘Best Place to Work’ mentality ensures our employees remain happy and
committed.

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Teleperformance Portugal
32,000 sqm in ‘The Right Locations’
Teleperformance Portugal
Awards & Recognition

Barclays CEM Initiative of the Year

Presented by Antony Jenkins
Best Services Company in Portugal –
Barclays Supplier Awards, London,
Revista Exame
15/4/2015

Best Services Company in

Teleperformance Group, WW BD
Meeting, Boca Raton, 19/3/2015
Teleperformance Portugal
Awards & Recognition
Teleperformance Portugal was awarded with seven golden medals by Contact Center World
EMEA (Europe, Africa and Middle East) in 2015. Contact Center World is the largest world contact
center association with more then 144,000 associates.

Best Customer Service Best Outsourcing Best Contact Center

EMEA 2015 Partnership EMEA 2015 EMEA 2015

Best Tech Innovation Best Sales Campaign Best Contact Design Best use of Social
Internal Outsourced Outbound EMEA 2015 EMEA 2015 Media EMEA 2015
EMEA 2015
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Teleperformance Portugal
Key Strategic Dimensions

• Customer Experience • Team Culture

• Feel Special • Leadership
• Retention Client Centric • People
• My Call, My Development
Responsibility • Work/Life
• Flexibility Balance
• Proactivity • TP Club
• NPS People Company • Great Place to
Work
• E-Sat
Security
• Data Privacy
• Confidentiality
• Ci2 • Fraud Prevention
• Value Added • Premises
• Competitive Advantage Thought Leadership Security
• Security
Awareness
• GESPs
• PCI, IS0 27001
Teleperformance Portugal
Great Place to Work

For the sixth year in a row we have been recognized as one of the best companies to
work for, by Great Place to Work institute. In 2015 we have been elected as the fourth
best company to work for in the category of +250 employees and the number one
company to work for in Portugal with +1000 employees.

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 Together we contribute to a
better company!

“Tell me and I will forget; Show me and I may remember;

Involve me and I will understand.”
Thank
you