CSJMU Kanpur

INSTITUTE OF HOTEL AND TOURISM

MANAGEMENT
SYNOPSIS ON ITC MAURYA
TOPIC: ITC MAURYA DELHI
SUBMITTED TO : MR. SHAILESH
SRIVASTAVA (SIR)
SUBMITTED BY: AASTIK SK PANDEY

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 CERTIFICATE
This is to certify that synopsis entitled’ \ITC
FORTUNE’ submitted to Chhatrapati Sahu Ji
Maharaj University, Kanpur by Aastik s.k
pandey is a partial fulfilment of the
requirement from the award of the degree
in b.sc with specialization in hospitality and
hotel administration

Name of the guide: Mr Shailesh Srivastava

Name of the student: AASTIK S K PANDEY
Enrolment number: 7471002
Academic year: 2019-20
Department: Institute of Hotel and
Tourism Management

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ACKNOWLEDGEMENT
A project is a major milestone during the
study period of a student. When I started
learning for this project. I thought that it
takes just a lot of reference material and
secretarial assistance to make a project. But
to my surprise I found that making a project
is infact, collective effort based on
contribution of many known and unknowns.
The list of such person is long and there
contribution have come without the desire
for my return. So, it is my pleasure to take
this opportunity to thank all those people
who have helpful and directly and indirectly
impropriation of project.
I feel honour to express my sincere
gratitude to Mr Shailesh Srivastava, his
constant encouragement and co-operation
have been a source of everlasting
inspiration for me in doing my project “ITC
MAURYA DELHI”

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ABOUT

ITC Maurya1 Hotel is one of the oldest and

most luxurious hotels in New Delhi. This
luxurious property of ITC was established in
the year 1988. The name of the hotel was
named after the great Mauryan Dynasty,
which presented India its golden age where
art, culture and heritage flourished. This
hotel is the choice of international
celebrities, businessmen and sport stars
too. A luxurious five star property under the
ITC group.

History
ITC Limited entered the hotel business on
18 October 1975 with the opening of a hotel
in Chennai, which was renamed Hotel Chola.
ITC Hotels has a reputation of playing host
to visiting royalty and world leaders time
and again.

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OVERVIEW
Paying tribute to the great Mauryan
dynasty, ITC Maurya showcases Mauryan
Architecture. The hotel uses a signature
‘East meets West’ style of Mauryan
diplomacy that combines a historic aura
with contemporary facilities to create a
luxury hotel experience.

Fittingly, the 438-room property is situated

in the Capital’s exclusive Enclave in
Chanakyapuri, in close proximity to
President’s Estate. The hotel has long been
the favoured accommodation of heads of
state, royalty and business leaders from
across the world. The various suites are
named after famous personalities from the
Mauryan age that include the Chanakya
Grand Presidential Suite, The Chandragupta
Presidential Suite & many more. While the
interiors of these suites provide a whiff of
the Gupta Empire, the polished marble,
carved teaks, stone, & iron caste structures
define the Mauryan period.

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 ROOMS & SUITS
The hotel has a luxury accommodation
facility of 438 spacious rooms and 25
uniquely styled suites. Grand Presidential
Suit A huge & beautiful room with
awesome privileges like exclusive entrance,
private elevator, presidential floor butler
service, high security, champagne check -
in, private chef, laboratory for food testing,
bullet proof room. Presidential Suite A
room inspired by the architects of the
Mauryan Empire with the different names
like Chandragupta Suite, Ashoka Suite and
Empress Suite. It provides various facilities
to its guests like traditional Indian welcome,
Champagne check - in, micro - lab for food
testing, bullet proof rooms, room for butler,
independent security room. Deluxe Suite It
offers you the best of the world - class
comfort, elegance and hospitality in the
form of personal butler, Wi - Fi internet,
massage chair, lounge access, daily fruit
platter, separate bedroom and living room
area, 24 hr tea/coffee service at the tower
lounge.

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ITC One Room
An ultimate room, the choice of most of the
business travelers, provides you with a 4
fixture bathroom, digital valet with i- pad
console, butler service, complementary
laundry service, free mineral water & daily
fruit platter, airport transfers and access to
summit lounge for tea/coffee and cocktails.
The tower A different style of luxurious
room which provides the luxurious
amenities to its guests like a 4 fixture
bathroom, digital valet with i- pad console,
butler service, complementary laundry
service, free mineral water & daily fruit
platter, airport transfers and access to
summit lounge for tea/coffee and cocktails.
Executive club Room A room with the dark -
wood paneling, soft décor and spacious
bathrooms, walk - in shower chamber etc,
provides with the amazing facilities like
secure EVA floor for the single lady traveler,
lounge access, complementary tea/coffee
at the lounge and free mineral water & daily
fruit platter. Executive club A perfect choice
and the most selling room for the daily

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global business travelers. This room
facilitates its guests with a complementary
tea/coffee maker in the room, big size
locker, mineral water and a fruit platter by
choice.

FRONT OFFICE
Front office department is the nerve center of the hotel, and is
responsible for the sale of rooms in a systematic way,
according to the procedures laid down by the management.
Thus, the role of front office is to reserve/register rooms and
provides information to the guest during their stay.

RECEPTION

INTRODUCTION

Reception is that section of the front office department where

the guest comes in direct contact with the hotel. So it is very
important for the reception to present the best impression of

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the hotel in front to the guest, as the first impression is the last
impression.

HOTEL FACILITIES
The various facilities served to the guests by the hotel are
babysitting, medical assistance, currency exchange, butler
service, 24 hr in - room service, airport transfer, spa &
wellness, car rental service, salon and beauty parlor, tennis
court, outdoor swimming pool, round the clock business
centre and onsite catering
STAFF HIERARCHY

GENERAL MANAGER

ASSISTANT MANAGER

FRONT OFFICE MANAGER

NIGHT AUDITOR

DUTY MANAGER

TEAM LEADER

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 RESTAURANTS & BAR
The Maurya has a set of 6 restaurants which serves the exotic dishes
from round the globe. Bukhara An authentic Indian restaurant is
famous for its delicacies from the North West frontier. It is a award
winning restaurant. It is listed under the top 50 restaurants in the
world and one of the best eating outlets in Asia. Timings: - 12:30 pm to
2:45 pm and 7 pm to 11:45 pm Dum Pukht The restaurant offers the
pleasure of courtly dinning. The dishes served in the restaurant are
chosen from different parts of India. Timings: - 12:30 pm to 2:45 pm and
7 pm to 11:45 pm Golf Bar The big leather couches & chair make you feel
comfortable with serving you with the international collection of spirits,
whiskeys and cigars under one roof.

HIERARCHY IN THE FOOD PRODUCTION DEPARTMENT

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 Executive Chef

Sous Chef

CDP (Bakery) CDP (Butchery) CDP (Tandoor) CDP (Chinese)

CDP (Continental) CDP (South Indian) CDP (Indian) CDP (Halwai)

Commis I

Commis II

Commis III

Apprentice

Trainee

INDIAN KITCHEN

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The kitchen prepares all kind of Indian preparation and it caters to the coffee
shop buffet and banquet buffet hence it also referred as banquet kitchen. It
takes cares of all kind of kababs and Tandoori items. This kitchen is one of the
busiest kitchen of our hotel and the food provided by the IRD also goes from this
kitchen.

CHINESE KITCHEN

This kitchen mainly caters to the hotels Chinese Restaurant called as

CHINOISERIE. This kitchen is headed by a Chinese master chef . It also caters to
the coffee – shop buffet for all kinds of Chinese preparation in the buffet. We
have difference kitchen for the North Indian Restaurant.

Garde Manager

This is also known as continental cold kitchen. In this kitchen all kinds of salads,
fruits, cold meat platter also prepared. It this kitchen all kinds of salads, fruit
platter, cold-meal platter are prepared. It caters to Banquets, coffee shop. Buffet
and to lounges.

BAKERY AND CONFICTIONERY

This department all the deserts, cakes, bread preparations in this kitchen cater
to coffee shop buffet, banquets and lounges.

CONTINENTAL KITCHEN

It prepares all the non-veg. Roast hems are sent from this kitchen.

It prepares all type of continental food.

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 BANQUET KITCHEN

The foods prepared here are produced in bulk and it supplies food to the events
that happens in the hotel. It also provides all the Indian desserts to the Coffee
shop during buffet.

BUTCHERY

In this section all the cleaning and with of meats, such as mutton, fish, chicken,
beefs, pork,herms takes place,

Cafeteria kitchen

This kitchen takes care of all the food preparations for the staffs. It serves a
total of 6 meals per i.e. Breakfast, Morning Tea, Lunch, Evening Tea, Dinner and
Midnight Snacks.

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