OneLink Tickets solved by hour 11/17/2019

Applied filters: Date (Ticket Solved) IN (10/28/2019, 10/29/2019, 10/30/2019, 10/31/2019, 11/01/2019, 11/02/2019, 11/03/201
Partner IN (IBEX)

Date (Ticket Solved) 10/28/2019 10/29/2019 10/30/2019

Ticket Group Partner # Solved Tickets # Solved Tickets # Solved Tickets
123 Star IBEX
Applicant/Compliance IBEX 339.00 440.00 373.00
CET Escalations IBEX 9.00 10.00 8.00
CRL - Email IBEX 13.00 8.00 14.00
Customer Impact IBEX 1.00
Customer Impact - Bug IBEX 3.00 1.00
Driver IBEX 1,819.00 1,870.00 1,728.00
Driver Tier 2 IBEX 1.00
Express Drive Local IBEX 1.00
FNOL Claims IBEX 439.00 527.00 507.00
Fraud Identity 1 IBEX 1.00 1.00
Fraud Skill 1 IBEX 15.00 31.00 20.00
Fraud Skill 2 IBEX 1.00
Fraud Skill 3 IBEX 5.00 1.00 5.00
Lost & Found IBEX 7,659.00 6,422.00 6,461.00
Lyft Bike & Scooter IBEX 1.00 1.00
Lyft Bikes IBEX
Lyft Business IBEX 21.00 9.00 17.00
Lyft Business - Concier IBEX 385.00 565.00 627.00
Rider IBEX 7,093.00 6,356.00 5,949.00
Spanish IBEX 3.00 4.00 5.00
Spanish Safety IBEX 2.00
Trust & Safety 1 IBEX 1.00

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 OneLink Tickets solved by hour 11/17/2019
8/2019, 10/29/2019,
Applied filters:
10/30/2019, 10/31/2019,
Date (Ticket11/01/2019,
Solved) IN (10/28/2019,
11/02/2019, 11/03/2019)
10/29/2019, 10/30/2019, 10/31/2019, 11/01/2019, 11/02/2019, 11/03/201
Partner IN (IBEX)

Date (Ticket Solved) 10/31/2019 11/01/2019 11/02/2019

Ticket Group Partner # Solved Tickets # Solved Tickets # Solved Tickets
123 Star IBEX 1.00
Applicant/Compliance IBEX 396.00 280.00 238.00
CET Escalations IBEX 5.00 8.00 8.00
CRL - Email IBEX 15.00 9.00 11.00
Customer Impact IBEX
Customer Impact - Bug IBEX 11.00 4.00
Driver IBEX 1,788.00 1,845.00 1,559.00
Driver Tier 2 IBEX 3.00 4.00
Express Drive Local IBEX
FNOL Claims IBEX 433.00 441.00 315.00
Fraud Identity 1 IBEX 1.00
Fraud Skill 1 IBEX 28.00 25.00 23.00
Fraud Skill 2 IBEX 1.00 5.00 7.00
Fraud Skill 3 IBEX 8.00 7.00 1.00
Lost & Found IBEX 6,586.00 8,999.00 9,655.00
Lyft Bike & Scooter IBEX 1.00 1.00
Lyft Bikes IBEX 1.00
Lyft Business IBEX 7.00 24.00 7.00
Lyft Business - Concier IBEX 481.00 349.00 112.00
Rider IBEX 6,215.00 7,637.00 6,479.00
Spanish IBEX 1.00 3.00
Spanish Safety IBEX 2.00 1.00
Trust & Safety 1 IBEX 1.00 1.00 1.00

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OneLink Tickets solved by hour 11/17/2019
Applied filters: Date (Ticket Solved) IN (10/28/2019, 10/29/2019, 10/30/2019, 10/31/2019, 11/01/2019, 11/02/2019, 11/03/201
Partner IN (IBEX)

Date (Ticket Solved) 11/03/2019

Ticket Group Partner # Solved Tickets
123 Star IBEX
Applicant/Compliance IBEX 283.00
CET Escalations IBEX 3.00
CRL - Email IBEX 12.00
Customer Impact IBEX
Customer Impact - Bug IBEX
Driver IBEX 1,677.00
Driver Tier 2 IBEX
Express Drive Local IBEX
FNOL Claims IBEX 307.00
Fraud Identity 1 IBEX 1.00
Fraud Skill 1 IBEX 11.00
Fraud Skill 2 IBEX
Fraud Skill 3 IBEX 8.00
Lost & Found IBEX 9,724.00
Lyft Bike & Scooter IBEX 1.00
Lyft Bikes IBEX
Lyft Business IBEX 20.00
Lyft Business - Concier IBEX 275.00
Rider IBEX 6,650.00
Spanish IBEX 3.00
Spanish Safety IBEX 1.00
Trust & Safety 1 IBEX 1.00

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